Jody Schilbe Email & Phone Number

Vancouver, British Columbia, Canada

Calgary, Canada Area

Supervised Call Centre and Client Intake.Developed and maintained training documents, procedures and resource materials.Recruited and selected volunteers.Trained staff and volunteers.Supervised and supported up to 20 volunteers per day.Provided external system support for Agencies.Managed support requests and resolved/reported system technical issues.Participated in development of Client Services programs.Improved overall Client Intake process increasing… Show more Supervised Call Centre and Client Intake.Developed and maintained training documents, procedures and resource materials.Recruited and selected volunteers.Trained staff and volunteers.Supervised and supported up to 20 volunteers per day.Provided external system support for Agencies.Managed support requests and resolved/reported system technical issues.Participated in development of Client Services programs.Improved overall Client Intake process increasing productivity and client satisfaction. Show less

Calgary, Canada Area

- process and manage STD and LTD claims- coordinate with employer return to work plans- provide updates on claims to clients when requested and attend client meetings- provide ongoing customer service to clients and claimants- act as mentor for new Case Managers

Calgary, Canada Area

- supervisor to hiring managers- administration of all day to day office duties- provide customer service to all existing and potential clients- maintain and update computer system- support to other Alberta offices- work one on one with agents in the organization

Calgary, Canada Area

- present to union and association members benefits being offered to them in cooperation with the union- provide customer service to current policy holders

Seaforth, Ontario

- records management of all benefit information on HRIS- administration and management of all benefits for all active and retired employees- respond to all benefit request and enquires from employees and co-workers- calculate, advise, collect and process the required monthly premiums from retired employees, employees on leave and disability- coordinate deductions and payments for employees on LTD during the top up period- initiate changes to employees on the payroll system… Show more - records management of all benefit information on HRIS- administration and management of all benefits for all active and retired employees- respond to all benefit request and enquires from employees and co-workers- calculate, advise, collect and process the required monthly premiums from retired employees, employees on leave and disability- coordinate deductions and payments for employees on LTD during the top up period- initiate changes to employees on the payroll system to reflect changes in LTD status- prepare LTD documentation- request updates from insurance company on LTD claims and assist with RTW process- process monthly premium statements- work with the Benefit Consultant on premium renewals and insurance company changes and mergers- act as an advisor to the Superintendent of Human Resources during negotiations - work with union and federation representatives to ensure employee satisfaction and to provide information required for negotiation and information purposes- act as resource for support of human resources system and interpretation of collective agreement language- calculate and provide benefit deductions and retroactive adjustments for payroll purposes Show less

Clinton, Ontario

- records management of all information on HRIS- supported the Chief of Human Resources in the areas of recruitment and selection, staffing, performance reviews, negotiations, and all other human resources areas- administration of health care benefits for active and retired employees

Clinton, Ontario

- supported the Payroll Supervisor and the Financial Manager on all payroll related issues- processed payrolls

Certification, Human Resources Management/Personnel Administration, General

Human Resources Management Certification

Computer Programming, Specific Applications

Diplomia, Administrative Assistant And Secretarial Science, General, 12

Business

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