Jeff Schott Email and Phone Number
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As a visionary Transformational C-Suite Leader, I bring a wealth of professional experience to the table, with a proven track record in revenue growth and strategic planning. My expertise in trustworthy leadership, mentoring, and reorganizing businesses has been instrumental in driving profitability in highly volatile markets. With a global mindset and cross-functional team orientation, I foster executive collaboration and streamline complex systems, resulting in successful operational turnarounds that maximize profits. I am passionate about taking on challenges that demand innovative thinking, and my approach to leadership is centered around maximizing profitability while maximizing the opportunities for success for my teams.Key Achievements Include: ✅ Turned around a 500- seat global technical support organization, taking it from the company’s weakest offering to an industry leader with a 4.8 out of 5 CSAT rating (industry average is 4.0), sparking the first new customer sales in 5 years and eliminating $5M in opex from a $20M P&L.✅ Architected and deployed industry-leading MSP Enterprise Services Platform leveraging chatbot, NLU, RPA, proactive remediation & self-healing, automating 40% of IT Support workload and turning the company into a ServiceNow™ reference customer.✅ Revamped a 600 seat underperforming Sales and Service operation, slashing opex from $48M to $16M, improving CSAT 75%, and increasing upsells from $6M to $32M annually.✅ Revitalized a $7.0B market segment for a Fortune 50 telco facing stagnant growth and declining profits, increasing both sales and customer spending by 20% and dropping attrition to a 5-year low; added $1.0B to revenues and $300M to profits annually.✅ Developed Android™-based next-gen tactical biometric devices, disrupting the market with superior capability at a 70% lower price point; brought devices to production-ready in half the industry-standard timeframe.✅ Led award-winning consumer electronics start-up from concept to market, raising multiple rounds of capital and standing up both US and Pacific-rim manufacturing, finance, sales/business development, e-commerce, and customer support functions.Contact me through this profile if you wish to connect.
Tactegy, Llc
View- Website:
- tactegy.net
- Employees:
- 2
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Interim And Fractional Cfo And CooTactegy, LlcLake Mary, Fl, Us
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Interim / Fractional Cfo & CooTactegy, Llc 2014 - Present• Consultant to over 60 middle market private equity businesses in a wide array of industries, ranging from $1M to $3B in annual revenues.• Lead companies to successful exits at higher multiples than industry cohorts with areas of engagement including Finance (Startups, Business Plan Development, Financial Modelling, Raising Capital, Market Analysis, Private Equity, M&A, Valuations, Due Diligence) and Operations (Business Process Improvement, Technology Implementations, Product Development, Continuous Process Improvement, Lean Six Sigma, Design for Manufacture).
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Advisory Board MemberIq Exchange 2015 - PresentReston, Virginia, UsProvide operational, contractual, and financial advisory services to veteran-owned company that provides a trusted marketplace where member companies find or loan skilled talent in a predictable, streamlined fashion, improving employee utilization metrics and offering employees opportunities for career development. -
FounderJ65 Technologies, Inc. Jul 2022 - PresentLakeland, Fl, UsEarly stage grocery tech / consumer electronics start-up. -
Board ChairmanHouse Of Timothy, Inc 2023 - 2024 -
Vice President, Platform Automation & Global It SupportPomeroy 2020 - 2022Hebron, Ky, Us• Architected and deployed industry leading MSP Enterprise Services Platform leveraging chatbot, NLU, RPA, proactive remediation, and self-healing automation, delivering IT support to Managed Services customers.• Constructed a highly differentiated approach allowing MSP customers to leverage Pomeroy’s capabilities in conjunction with their existing tech stack investment.• Turned Pomeroy into a ServiceNow reference customer for MSP implementations. Invited by ServiceNow™ to serve as a founding member of ServiceNow’s Technology Industry Advisory Council (2022).• Simultaneously, turned around a 500+ seat Global IT Support / Service Desk organization, taking it from the company’s weakest offering to a showpiece, sparking the first new sales in 5 years.• Managed underwater $20M P&L to profitability, eliminating over $5M in opex through automation, focus on efficiency, continuous process improvement, and a commitment to quality; Pomeroy Service Desks now lead the industry with a 4.8 out of 5 end user satisfaction rating in an industry that averages 4.0.• Flawlessly migrated entire contact center infrastructure into the cloud (AWS Connect) in 30 days (1/3rd the industry standard timeframe) in the middle of a ransomware attack; company is now a reference customer for AWS Connect -
Senior Director, Process Automation / Customer SuccessPresidio 2015 - 2019New York, Ny, Us• Turned around struggling $50M operations organization delivering IT monitoring & management services, doubling revenues to $100M through organic and acquisitive growth.• Architected and deployed cloud-first ITSM infrastructure with ServiceNow™, and re-engineered operational processes using LSS and self-healing techniques that reduced breached incident rates by 75% while simultaneously handling a 38% volume increase.• Automated 41% of inbound requests via integration with external platforms over a custom-built ServiceNow integration platform with 40+ bi-directional connections to customers and vendors on 9 different ITSM systems.• Increased developer productivity 4x using Agile and LSS methodologies.• Managed a nationwide team of Service Delivery professionals, handling executive escalations, operational issues, and contract negotiations/renewals. -
Board MemberInhouseusa, Inc 2016 - 2017Jacksonville, Florida, UsRepresented a class of shareholders (including management) in a dispute with acquiring company until resolution was achieved. -
Founder & CeoTalon Id, Inc. 2012 - 2014 Restructured company into Talon ID and led as CEO. Created new version reducing physical size by 2/3rds and reducing non-recurring engineering costs by 90% to meet needs of Office of Asst Sec of Defense (Program Support).
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President & Cfo (Co-Founder)Raptor Identification Systems, Inc. 2009 - 2012• Designed and brought to market Android™-based next-gen tactical biometric devices. Disrupted the market with superior capability at a 70% lower price point.• Brought devices to production-ready in half the industry standard time, co-invented groundbreaking iris capture camera technology, and developed innovative biometrics enrollment and screening software.• Led strategic business development initiatives, engaging with the Office of the DNI, DEA, DHS, NIJ, US Army G2 (Intel) and G3 (Support), the Office of the Secretary of Defense (Rapid Fielding), Special Operations Command, DoD’s Biometrics Information Management Agency, and military and law enforcement agencies worldwide.• Restructured the company into Talon ID and led as CEO. Created new version reducing physical size by 2/3rds and reducing non-recurring engineering costs by 90% to meet needs of Office of Asst Sec of Defense (Program Support). -
Coo & CfoInteraction Laboratories, Inc. 2004 - 2008• Led consumer electronics start-up from R&D to Market. Stood up manufacturing (both domestic and Pacific rim), financial reporting, logistics/inventory management, e-commerce platform, customer support, and sales/business development.• Raised 3 rounds of capital, Series A through Series C.• Redesigned product and manufacturing process, resulting in a 75% reduction in parts count, a 50% reduction in suppliers, an 85% reduction in customer assembly time, a 65% reduction in time to manufacture, a 30% reduction in cost of goods, and a 98% reduction in manufacturing defect rate.• Product redesign led to 4x increase in unit sales and 8x increase in sales revenue.• Consumer Electronics Show Innovation of the Year two years running (2005, 2006) -
Director, Sales & Service OperationsNetwork Solutions 2002 - 2004Jacksonville, Florida, Us• Revamped a 600 seat underperforming Sales and Service operation, slashing opex from $48M to $16M, improving CSAT 75%, and increasing upsells from $6M to $32M annually. -
Director, Mass Markets Business AnalysisMci 1998 - 1999Basking Ridge, Nj, Us• Revitalized a $7.0B market segment for a Fortune 50 telco facing stagnant growth and declining profits, increasing both sales and customer spending by 20% and dropping attrition to a 5 year low; added $1.0B to revenues and $300M to profits annually.
Jeff Schott Skills
Jeff Schott Education Details
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University Of MarylandFinance -
The George Washington UniversityOperations Research & Systems Analysis
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University Of Central FloridaComputer Engineering
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Villanova UniversityLean Six Sigma For Manufacturing And Service
Frequently Asked Questions about Jeff Schott
What company does Jeff Schott work for?
Jeff Schott works for Tactegy, Llc
What is Jeff Schott's role at the current company?
Jeff Schott's current role is Interim and Fractional CFO and COO.
What is Jeff Schott's email address?
Jeff Schott's email address is je****@****-id.com
What schools did Jeff Schott attend?
Jeff Schott attended University Of Maryland, The George Washington University, University Of Central Florida, Villanova University.
What skills is Jeff Schott known for?
Jeff Schott has skills like Strategy, Leadership, Program Management, Management, Start Ups, Business Development, Integration, Business Strategy, Strategic Planning, Strategic Partnerships, Business Planning, Executive Management.
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