Jeff Schott Email & Phone Number

Lake Mary, Fl, Us

• Consultant to over 60 middle market private equity businesses in a wide array of industries, ranging from $1M to $3B in annual revenues.• Lead companies to successful exits at higher multiples than industry cohorts with areas of engagement including Finance (Startups, Business Plan Development, Financial Modelling, Raising Capital, Market Analysis, Private Equity, M&A, Valuations, Due Diligence) and Operations (Business Process Improvement, Technology Implementations, Product Development, Continuous Process Improvement, Lean Six Sigma, Design for Manufacture).

Reston, Virginia, Us

Provide operational, contractual, and financial advisory services to veteran-owned company that provides a trusted marketplace where member companies find or loan skilled talent in a predictable, streamlined fashion, improving employee utilization metrics and offering employees opportunities for career development.

Lakeland, Fl, Us

Early stage grocery tech / consumer electronics start-up.

Hebron, Ky, Us

• Architected and deployed industry leading MSP Enterprise Services Platform leveraging chatbot, NLU, RPA, proactive remediation, and self-healing automation, delivering IT support to Managed Services customers.• Constructed a highly differentiated approach allowing MSP customers to leverage Pomeroy’s capabilities in conjunction with their existing tech stack investment.• Turned Pomeroy into a ServiceNow reference customer for MSP implementations. Invited by ServiceNow™ to serve as a founding member of ServiceNow’s Technology Industry Advisory Council (2022).• Simultaneously, turned around a 500+ seat Global IT Support / Service Desk organization, taking it from the company’s weakest offering to a showpiece, sparking the first new sales in 5 years.• Managed underwater $20M P&L to profitability, eliminating over $5M in opex through automation, focus on efficiency, continuous process improvement, and a commitment to quality; Pomeroy Service Desks now lead the industry with a 4.8 out of 5 end user satisfaction rating in an industry that averages 4.0.• Flawlessly migrated entire contact center infrastructure into the cloud (AWS Connect) in 30 days (1/3rd the industry standard timeframe) in the middle of a ransomware attack; company is now a reference customer for AWS Connect

New York, Ny, Us

• Turned around struggling $50M operations organization delivering IT monitoring & management services, doubling revenues to $100M through organic and acquisitive growth.• Architected and deployed cloud-first ITSM infrastructure with ServiceNow™, and re-engineered operational processes using LSS and self-healing techniques that reduced breached incident rates by 75% while simultaneously handling a 38% volume increase.• Automated 41% of inbound requests via integration with external platforms over a custom-built ServiceNow integration platform with 40+ bi-directional connections to customers and vendors on 9 different ITSM systems.• Increased developer productivity 4x using Agile and LSS methodologies.• Managed a nationwide team of Service Delivery professionals, handling executive escalations, operational issues, and contract negotiations/renewals.

Jacksonville, Florida, Us

Represented a class of shareholders (including management) in a dispute with acquiring company until resolution was achieved.

 Restructured company into Talon ID and led as CEO. Created new version reducing physical size by 2/3rds and reducing non-recurring engineering costs by 90% to meet needs of Office of Asst Sec of Defense (Program Support).

• Designed and brought to market Android™-based next-gen tactical biometric devices. Disrupted the market with superior capability at a 70% lower price point.• Brought devices to production-ready in half the industry standard time, co-invented groundbreaking iris capture camera technology, and developed innovative biometrics enrollment and screening software.• Led strategic business development initiatives, engaging with the Office of the DNI, DEA, DHS, NIJ, US Army G2 (Intel) and G3 (Support), the Office of the Secretary of Defense (Rapid Fielding), Special Operations Command, DoD’s Biometrics Information Management Agency, and military and law enforcement agencies worldwide.• Restructured the company into Talon ID and led as CEO. Created new version reducing physical size by 2/3rds and reducing non-recurring engineering costs by 90% to meet needs of Office of Asst Sec of Defense (Program Support).

• Led consumer electronics start-up from R&D to Market. Stood up manufacturing (both domestic and Pacific rim), financial reporting, logistics/inventory management, e-commerce platform, customer support, and sales/business development.• Raised 3 rounds of capital, Series A through Series C.• Redesigned product and manufacturing process, resulting in a 75% reduction in parts count, a 50% reduction in suppliers, an 85% reduction in customer assembly time, a 65% reduction in time to manufacture, a 30% reduction in cost of goods, and a 98% reduction in manufacturing defect rate.• Product redesign led to 4x increase in unit sales and 8x increase in sales revenue.• Consumer Electronics Show Innovation of the Year two years running (2005, 2006)

Jacksonville, Florida, Us

• Revamped a 600 seat underperforming Sales and Service operation, slashing opex from $48M to $16M, improving CSAT 75%, and increasing upsells from $6M to $32M annually.

Basking Ridge, Nj, Us

• Revitalized a $7.0B market segment for a Fortune 50 telco facing stagnant growth and declining profits, increasing both sales and customer spending by 20% and dropping attrition to a 5 year low; added $1.0B to revenues and $300M to profits annually.

B.S., Finance

Operations Research & Systems Analysis

Computer Engineering

Lean Six Sigma For Manufacturing And Service