Maximize store profitability by leading approximately 160 team members in sales and customer service strategies while directing merchandising and facilities operations to create a welcoming and appealing retail environment. Consistently exceed store goals and objectives to contribute to district-wide growth, securing achievements by training and coaching teams at all levels. Direct total store operations, from Profit and Loss management to the execution of merchandising strategies, by motivating teams and effectively delegating assignments and accountability to optimize operations.Key Contributions:Achieve exceptionally high scores on employee satisfaction and engagement surveys.Successfully develop future leaders using strategic pipeline development and succession planning to cultivate potential. Multiple promotions at all levels to share talent across the district and company.

Delivered a fully stocked, organized, and clean sales floor by planning and executing efficient replenishment and warehouse operations. Managed the daily work and overall performance of operational team leaders to coordinate logistics, identify improvement opportunities, and maximize space in all store departments in line with corporate merchandising and layout guidelines. Implemented and monitored cleanliness, housekeeping, and pest management standard and guidelines to maintain store safety and appeal.Key Contributions:•Led comprehensive training to ensure adherence to company and brand standards.•Recognized with the Best in Class Logistics Operations Award for operational efficiency and high standards.

Managed apparel and accessories teams to achieve sales targets by executing merchandising standards in line with company and brand initiatives. Achieved seamless transitions by maintaining pre-transition areas and completing visual adjacencies. Collaborated with logistics team to ensure departments were consistently and fully stocked, and coached team in creating and sustaining well organized merchandise presentations for an exceptional customer experience.Key Contributions:•Promoted to Logistics Executive Team Leader as a result of strong commitment to productivity and compliance with corporate standards and policies.•Recognized with the Great Looking Store Award for exceeding merchandising expectations.

Directed up to 60 team members across multiple departments to stock, organize, and secure merchandise in line with company guidelines, special promotions, and Asset Protection policies. Trained team in product/brand knowledge and sales techniques to meet high customer service and support standards. Ensured the clean and attractive presentation of products to motivate sales and deliver a positive shopping environment.

Championed the store's customer service culture by delivering an exceptional shopping experience through fast checkout, friendly cashiers, and knowledgeable customer service desk staff. Drove revenue growth and customer loyalty by implementing strategies to increase attachment sales and Target card applications.

Directed all store operations spanning human resources, customer service, logistics, and loss prevention while leading the home delivery program for all Rochester store locations. Recruited and trained top talent through effective team leadership and development strategies. Analyzed sales data to determine staffing needs, and developed schedules based on projected staffing requirements. Met profitability goals through a combination of sales and merchandising strategy, customer service excellence, and management of profit and loss.