Jonathan Schultz

Jonathan Schultz Email and Phone Number

Senior Solution Consultant - Computer Aid, Inc. (CAI) @ CAI
Bethlehem, PA, US
Jonathan Schultz's Location
Bethlehem, Pennsylvania, United States, United States
Jonathan Schultz's Contact Details
About Jonathan Schultz

A highly motivated, detail-oriented professional with strong communication and organizational skills who provides exceptional customer service, excels in Project Management, Service Delivery, IT Infrastructure Management, Business Management, Application Development/Deployments, and is savvy with Business Relationship Management. An experienced leader who places a strong focus on business needs, customer satisfaction, and positive results.

Jonathan Schultz's Current Company Details
CAI

Cai

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Senior Solution Consultant - Computer Aid, Inc. (CAI)
Bethlehem, PA, US
Website:
cai.io
Employees:
98
Jonathan Schultz Work Experience Details
  • Cai
    Cai
    Bethlehem, Pa, Us
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  • Cai
    Senior Solution Consultant
    Cai Oct 2024 - Present
    Allentown, Pennsylvania, Us
    Responsibilities include leading the successful delivery of ITSM software solutions and services, in a client consulting environment. This includes providing pre-sales support, technical product and solution advice, and ongoing communication of the latest ServiceNow solutions and capabilities. Assist the CAI ServiceNow Practice in building solutions that deliver exceptional customer outcomes. Additionally, responsible for evangelizing ServiceNow mindshare to our CAI client community to evolve a “ServiceNow First” approach, to sell effectively to our customers, and to extend the ServiceNow value proposition. Also responsible for executing all the duties from each of the business delivery roles on a ServiceNow team, including leading ServiceNow proposal writer and project engagement manager while occasionally performing business process consultant and trainer functions as the need arises. Responsible for managing the full systems development lifecycle from requirements gathering through coding, testing and implementation. Works closely with clients and project team to ensure projects and deliverables are of the highest caliber.
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  • Thirdera
    Senior Engagement Manager
    Thirdera Jun 2021 - Oct 2024
    Broomfield, Colorado, Us
    Responsibilities included overseeing a portfolio of projects focused on the successful deployment of cloud-based solutions that meet clients’ business needs via the installation of the ServiceNow (SN) tool. Tracking progress of the project schedule, maintain client communications through weekly status reports, monitor resource allocations and approval of project milestones in support of project invoicing. Provided guidance and leadership to project stakeholders, creating a collaborative environment that maintains scope and meets all the objectives set by the statement of work. As the primary client contact, identified future opportunities for Thirdera to expand its service to the client.Projects include:*SN Vendor Ticket Bridge Integration using SN Integration Hub (iHub) Deployment, USA National Banking Organization, Los Angeles, CA, Aug 2023 – Oct 2023.*SN HR Service Delivery (HRSD), Employee Center, Service Portal, Knowledge Management (KM), SailPoint & Lawson Integration (using iHub) Deployment, USA Health Insurance Organization, Centennial, CO, Aug 2023 – Feb 2024.*SN DCL Initiative Data Attestation Process Deployment (Phases 1-3), USA National Banking Organization, Los Angeles, CA, Jul 2022 – Mar 2024.*SN Partner Program CSAT Training Sessions, Thirdera Internal, Englewood, CO, Feb 2023 – Apr 2024.*SN IT Asset Management (ITAM), & Hardware Asset Management (HAM) Process Deployment, Large USA City Government Organization, Austin, TX, Aug 2022 – Mar 2024.*SN Vendor Management Office (VMO) Process Deployment, USA National Banking Organization, Los Angeles, CA, Feb 2023 – Mar 2024.*SN Governance Process Implementation, USA Regional Grocery Store Chain, Grand Rapids, MI, Feb 2024 – Present.*SN Process Automation Designer & Robotic Process Automation (RPA) Implementation, USA Regional Grocery Store Chain, Grand Rapids, MI, May 2024 – Present.
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  • Cai
    Engagement Manager
    Cai Jul 2018 - Jun 2021
    Allentown, Pennsylvania, Us
    Contracted with many clients in the Public, Continuing Education, and Commercial Sectors. Additionally, managed several global CAI internal projects.Responsible for leading the successful delivery of ITSM software solutions and services, in a client consulting environment. Proven track record of leading deployments of ServiceNow Enterprise Software Solutions, with a passion for delivering real business value to customers. Responsible for managing the full systems development lifecycle from requirements gathering through coding, testing and implementation. Works closely with clients and project team to ensure projects and deliverables are of the highest caliber.
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  • Dxc Fruition
    Engagement Manager
    Dxc Fruition Apr 2014 - Jun 2018
    Ashburn, Virginia, Us
    Contracted with many clients in the Manufacturing, Data Analytics, Credit Reporting, and Staffing industries. Additionally managed several global DXC internal projects.Oversee a portfolio of projects focused on the successful deployment of cloud-based solutions that meet clients’ business needs, primarily the installation of the ServiceNow tool. Tracking progress of the project schedule, maintain client communications through weekly status reports, monitor resource allocations and approval of milestones throughout the engagements to initiate invoicing. Provide guidance and leadership to both the client and internal resources alike, creating a collaborative environment that maintains scope and, in the end, meets all the objectives set by the statement of work. As the primary client contact, identify future opportunities for Fruition to expand its service to the client.Responsible for managing the successful deployment of cloud-based solutions that meet clients’ business needs, primarily the installation of the ServiceNow IT Service Management (ITSM) tool set. Tracking progress of the project schedule, maintain client communications through weekly status reports, monitor resource allocations and approval of milestones throughout the engagements to initiate invoicing. Provide guidance and leadership to both the client and internal resources alike, creating a collaborative environment that maintains scope and, in the end, meets all the objectives set by the statement of work (SOW). As the primary client contact, responsible for identifying future opportunities for Fruition to expand its service to the client.
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  • Linium A Cognizant Company
    Program Manager
    Linium A Cognizant Company Jun 2012 - Mar 2014
    Albany, New York, Us
    Contracted with many clients in the Manufacturing, Health Care, Insurance, and global Retail Sales industries. Program Management responsibilities at Linium involved overseeing all aspects of managing client projects, related contracts, interacting with the client and consultant teams and business leadership. Determined program and/or project requirements, ensuring delivery assurance processes are in place and followed through to client implementation. Delivery experience in varying technical services, Service Management applications, ITIL, managing multiple teams running complex projects/programs from design and development to a successful implementation. Utilized the Software Development Lifecycle and the SCRUM / Agile methodologies for successful application deployments. Responsibilities also included experience with Risk Management, Change management, Resource Management, Incident Management, Problem Management, Budgetary Management and Client Management. Most importantly, ensured that projects are completed on scope, schedule, budget, quality and benefit.Projects included:o ServiceNow Enterprise Application Deployment & Incident, Change, and Knowledge Management ITIL Process Deployment, Hickory, NC, January 2014 – February 2014.o ServiceNow Enterprise Application Deployment & Incident and Service Request Catalog Management ITIL Process Deployment, Newark, NJ, July 2013 – February 2014.o HP Service Manager Enterprise Application Deployment & Incident, Problem, Change, and Request Management ITIL Process Deployment, Bochum, Germany, July 2013 – December 2013.o HP UCMDB Enterprise Application Deployment & Configuration Management ITIL Global Process Deployment, West Chester, PA, May 2013 – October 2013.o HP Service Manager, HP Asset Manager, HP UCMDB, & HP BSM Enterprise Application Deployment & Incident, Problem, Change, Knowledge and Event Management ITIL Process Deployment, Auburn, MI, June 2012 – January 2013
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  • Unisys Corporation
    Service Delivery Program Manager
    Unisys Corporation Jan 2009 - Jun 2012
    Blue Bell, Pennsylvania, Us
    Contracted with the Commonwealth of Pennsylvania (CoPA) in support of the Data PowerHouse Project in Harrisburg, PA.*ITSM7 Migration Program Manager – Responsibilities included managing a large Remedy system migration and ITIL implementation for the CoPA account. Remedy system migration included replacing the current Remedy 6.3 help desk and change management functionality with a centralized installation of the enhanced BMC ITSM 7.6 functionality. Additionally, implemented the ITSM7 Incident, Problem, Service Request, Asset, Configuration, and Service Level Management modules. As a part of each BMC module implementation, implemented an ISO20000 compliant global ITIL V3 (2011) processes for which each module was designed to compliment. *Transformation Program Manager – Responsibilities included managing a large Information Technology Outsourcing (ITO) data center project portfolio created as a part of the Unisys contract renewal. Project portfolio goals were to reduce operating costs, move to shared technologies, reduce data center footprint, develop common architecture, minimize / eliminate older technologies, and improve system availability. Coordinated all activities among project managers / team leads assigned to specific projects. Managed communication process with 17 separate PA State Agencies and status reporting. Completed project portfolio 3 months early and significantly under budget.*Service Delivery Project Manager – Responsibilities include developing, planning, executing, scheduling, and controlling multiple complex projects concurrently to implement new technology and service solutions within an ITO environment. Key skills include delivering customer and internal executive presentations; leading cross functional teams; conflict management techniques; program budget administration; ITIL Service Delivery experience; & knowledge of PMBOK processes.
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  • Court Square Group, Inc.
    Senior Project Manager
    Court Square Group, Inc. Jun 2006 - Dec 2008
    Springfield, Ma, Us
    Managed multiple projects for several external corporations and many internal projects: o Court Square Group, Inc. a consulting firm based in Springfield, MA with primary focus on the life sciences industry,o Pfizer, Inc. a global pharmaceutical product manufacturer based in Groton, CT.o NaviSite, Inc. a web hosting company based in Andover, MA.Pfizer Amboise Data Center Exit & Facility Closure – Managed the process of safely shutting down the Amboise, France Data Center. This included the final data backups, transfer of the tapes to another site, server erasure to US Dept of Defense (DoD) standards and server hardware retirement. Data center infrastructure included in this project included Windows Servers, Unix Servers, Tape Backup Systems, and associated Network Switches / Routers.Pfizer Ann Arbor Data Center Exit & Facility Closure – Managed the process of moving all of the servers out of the Ann Arbor, MI data center and to other data centers within Pfizer. This included all necessary analysis and decision making to determine the best plans for the business and full execution of these plans to close the data center by the deadline. Data center infrastructure included in this project included Windows Servers, Unix Servers, Mainframes, SAN Storage, Tape Backup Silos, and associated Network Switches / Routers. NaviSite Merger/Acquisition – Managed the business and IT integrations of three company acquisitions simultaneously. Successfully integrated the Alabanza, Jupiter Hosting, & netASPx companies into NaviSite for all aspects of the acquisition.Court Square Group Enterprise Professional Service Application (PSA) Roll-Out – Company-wide implementation of the OpenAir PSA web-based enterprise project management application including integration with the existing accounting application QuickBooks and ADP payroll provider.
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  • Teksystems, Inc. - Contracted With Centocor, Inc., A Johnson & Johnson Owned Subsidiary
    Infrastructure Project Manager/Technical Project Manager
    Teksystems, Inc. - Contracted With Centocor, Inc., A Johnson & Johnson Owned Subsidiary Oct 2004 - Jun 2006
    Hanover, Md, Us
    Infrastructure Project Manager: Responsibilities included providing IT infrastructure project management support to Centocor Corporate Services (Facilities). This included all building infrastructure build-outs, renovations and reconfigurations. This position acts as a Business Relationship Manager or liaison for all IT-related projects, support and ad-hoc requests. The Infrastructure Project Manger insures the success of these initiatives by managing all IT-related aspects of the projects, including project planning, financial responsibility & awareness, communications, implementation, vendor management, and facilitation of internal service providers & venders.
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  • Qos It Solutions, Llc.
    It Consultant
    Qos It Solutions, Llc. Jun 2004 - Oct 2004
    Provided technical and business consulting on IT issues for small businesses in various industries including Real Estate, Hotel and Restaurant Management, Insurance, Legal, Finance and Construction in the Lehigh Valley area. Responsibilities included evaluation of customer needs, performing technological research, developing proposals and presenting solutions to customers. Managed the implementation of awarded contracts for projects ranging from web design to office networks and wireless hot spots.
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  • Lucent Technologies
    It Manager
    Lucent Technologies Nov 1999 - May 2004
    Espoo, Southern Finland, Fi
    Leadership responsibilities for all IT services supporting the Breinigsville, PA and Matamoros, Mexico locations. These responsibilities included establishing and directing strategic goals, developing policies and procedures, and managing the IT forecast and budget. Directed application development and maintenance initiatives in alignment with business needs. Directed infrastructure services including Desktop/Workstation Software & Hardware Support, NT/UNIX Server Software & Hardware Support, Data Center Management, Call Center/Help Desk and Voice/LAN/WAN Support. Responsibilities also included determining and implementing information security standards and procedures. Provided support for mergers, acquisitions, and divestitures as the business environment changed.
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  • Cohesion (Formerly Devon Consulting)
    Engineer/Project Manager/Manager
    Cohesion (Formerly Devon Consulting) Feb 1998 - Nov 1999
    Chicago, Illinois, Us
    Contracted with Lucent Technologies. Project Implementation Manager, Analyzed Lucent Technologies - Microelectronics business unit’s numerous global help desks. Developed a strategy and architecture for Remedy Call Tracking Software usage through Microelectronics globally. Responsibilities also included designing and building an Oracle-application-specific help desk for a global customer base. Preparations involved projecting customer inquiries, staffing requirements, and planning for language translation issues. Knowledge Information Technology Manager – responsibilities included managing the design and implementation of a “solution-based” knowledge base in support of global help desk. Designed knowledge standards, revision criteria and negotiated with internal support providers to maintain the knowledge base.
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  • Mantech Cyber Solutions International (Formerly Srs Technologies & Asi Systems International)
    Site Manager/Network Engineer
    Mantech Cyber Solutions International (Formerly Srs Technologies & Asi Systems International) Jun 1997 - Feb 1998
    Contracted with the Naval Inventory Control Point - Naval Supply Division in Mechanicsburg, PA. Responsibilities included managing the IT technicians to effectively and efficiently provide quality service to the customers, managed daily workloads, prioritized projects and trained new employees. Responsibilities also included maintaining Microsoft Windows servers in a multi-server network, managing user accounts, access permissions for the servers, troubleshooting server hardware/software problems, and assisting users with Windows desktop support questions.
  • Lear Corporation – Masland Division
    Project Manager/E-Mail Administrator
    Lear Corporation – Masland Division Dec 1995 - May 1997
    Southfield , Michigan, Us
    Responsibilities included purchasing and installing new software/hardware for a user community of about 1500 people at 15 different locations. Maintained and solved problems with Microsoft Mail E-mail accounts, transferred users between servers, and established remote mail capabilities on a multi-server Novell NetWare 4.1 Wide Area Network. Projects included establishing E-mail connections between plant locations, installing and configuring Microsoft’s Simple Mail Transfer Protocol Gateways, and installation, configuration and deployment of Microsoft Windows NT 4.0 and Microsoft Exchange 4.0. Developed and maintained documentation on E-mail procedures and responsibilities.
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Jonathan Schultz Skills

Vendor Management Itil It Service Management Program Management Data Center Disaster Recovery Project Management Management Process Improvement Pmp It Management It Strategy Crm Project Portfolio Management Service Delivery Change Management Information Technology Enterprise Software Leadership Pmo Team Leadership Cross Functional Team Leadership Software Documentation Saas Strategic Planning Cloud Computing Outsourcing Visio Management Consulting Troubleshooting Project Planning Requirements Gathering Ms Project Strategy Networking Infrastructure Servicenow Team Building Budgets Software Project Management Servicewatch Service Management Incident Management Enterprise Architecture Project Delivery Mentoring Business Management Budgeting Budget Management Risk Management

Jonathan Schultz Education Details

  • Itil Foundations V3 (2011) Certified
    Itil Foundations V3 (2011) Certified
  • Itil Foundations V2 Certified
    Itil Foundations V2 Certified
  • Penn State University
    Penn State University
    Information Systems

Frequently Asked Questions about Jonathan Schultz

What company does Jonathan Schultz work for?

Jonathan Schultz works for Cai

What is Jonathan Schultz's role at the current company?

Jonathan Schultz's current role is Senior Solution Consultant - Computer Aid, Inc. (CAI).

What is Jonathan Schultz's email address?

Jonathan Schultz's email address is jo****@****aid.com

What is Jonathan Schultz's direct phone number?

Jonathan Schultz's direct phone number is +131244*****

What schools did Jonathan Schultz attend?

Jonathan Schultz attended Itil Foundations V3 (2011) Certified, Itil Foundations V2 Certified, Penn State University.

What are some of Jonathan Schultz's interests?

Jonathan Schultz has interest in Social Services, Children, Politics, Education, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture, Health.

What skills is Jonathan Schultz known for?

Jonathan Schultz has skills like Vendor Management, Itil, It Service Management, Program Management, Data Center, Disaster Recovery, Project Management, Management, Process Improvement, Pmp, It Management, It Strategy.

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