Jess Schurmann Email & Phone Number

Leederville, Western Australia, Australia

Undertake a comprehensive training needs analysis/review to identify capability gaps for all roles and process to the required standard.Maintaining internal annual training program as well as scheduling resources, liaising with vendors, employees and contractors.Leads the coordination of training and development for employees and contractors including.

Canning Vale, Western Australia, Australia

Provide efficient administration and customer service to team members and clientsAssist to prepare accurate and formatted electronic and hardcopy documentsManage file maintenance and archiving of all recordsCollate end of month health, safety and training statistics and prepare draft and final, end of month reporting and for various stakeholders;Plan.

Jandakot, Western Australia

• Provided assistance to customers with queries relating to gas fitting work, extensive administrative services, data entry and word processing.Key Achievements
• Implemented new systems to provide online processing and distribution of electronic materials.
• Created, rebuilt and analysed internal processes by recommending and implementing procedural or policy changes to improve operations.
• Created, rebuilt and improved procedural manuals.
• Provided new data solutions and set up of automated information filing systems.
• Created, rebuilt and performance tested the implementation of new reporting.

Jandakot, Western Australia

• Provided assistance to customers with gas network, faults and emergency queries and data entry, general administration and reception duties.Key Responsibilities
• Provide customer service to a high volume of calls.
• Processing of customer queries and complaints.
• Administrative assistance to other departments within the organisation.
• Testing and validating data for implementation of new systems, processes and procedures.
• Transcribing paper-based data records to computer files, databases and in-house systems.

O' Connor, Western Australia

• Provided assistance to customers with general queries and sales coupled with general administrative and reception duties on behalf of management and the business owner. Key Responsibilities
• Provision of assistance to customers with enquiries.
• Sales, marketing and product handling.
• General administration and reception duties.
• Cash handling and daily reconciliation.
• Overall running of store in absence of managers.

Rockingham, Western Australia

Provided assistance to customers with telecommunication accounts, contracting and sales.

Fremantle, Western Australia

Provided assistance to customers with general queries and sales. Provide general administrative, reception duties and ensure tools, jewellery, surfaces and store are stocked and sterilised as per the health act.

Fremantle, Western Australia

Provided administrative and reception assistance to the Principal Migration Solicitor with legal and migration services.