● Responsible for St. Louis, Houston and Minneapolis markets consisting of $12M in annual revenue and 500 team members.● Consistently ranked among the Top 5 in profit margin out of 60 nationwide.● Responsible for strategic direction as well as creating a vision for success.● In only one year, doubled revenue in Houston turnaround; 262% increase Q418 to Q419.● Integrated two competitor acquisitions in Houston, retaining 86% of acquired employees and 55% of acquired clients in Houston.

● Acquired franchise territory encompassing entire state of Missouri. Opened and developed St. Louis market as start-up and built from $0 to $5M annual run-rate. Grew from zero to 200 employees.● Responsible for setting strategic direction as well as creating a vision for success, satisfying company goals, while navigating the business through different stages of growth.● Leveraged industry knowledge and experience to develop B2B and B2C sales and marketing plans; launched field sales team and CRM system.● Sourced and implemented e-learning platform for personnel which was adopted across franchise system.● Collaborated with GE Healthcare and Intel on first of its kind pilot in US of telehealth offering via home care.● Completed strategic sale back to parent corporation in 2018.Industry Recognition/Achievements ● Recognized by a leading home care industry organization as Provider and Employer of Choice | 2013 – 2017 ● Received SeniorAdvisor.com’s Best of Home Care award | 2017● Earned six Home Care Assistance awards | 2008-2017 | Innovative Advertising, Most Improved Performance, Spirit of HCA, Top Client Experience, Top Achievement, and Top Revenue Growth● Longest serving elected member of Franchise Advisory Council to Home Care Assistance corporate

Strategic Ventures and Alliances - Corporate Strategy (2003-2006)St. Louis, MO and Washington, DC (Ashburn, VA)Responsible for development of strategic alliances and partnerships with diverse Fortune 100 companies to expand MCI and selected partners’ capabilities and reach.● Oversight of revenue growth from alliance portfolio of $37M to $109M over 3 years as company emerged from Chapter 11 bankruptcy and prepared for Verizon acquisition.● With Hewlett Packard, secured Global Master Alliance Agreement.● Collaborated with Microsoft to co-develop new real-time communication and collaboration applications.● Established multiple industry vertical go-to-market relationships with Accenture.● Drove development of operational plans and implementation for Time Warner Cable (Spectrum) VoIP offering

Customer Satisfaction and Service Operations (1998-2003)St. Louis, MOLeader of Emerging Markets business unit inclusive of customer operations, service delivery, billing / collections, customer service, and technical support.● Managed annual profit & loss for $2.2B in revenue and $47M in operational budget.● Oversight of 100 management and total span of control of 1,200 in five geographical locations across the United States including 24 x 7 contact centers.● Attained ISO 9000:2000 registration across operation from Underwriters Laboratory (UL) on first attempt.● Reduced sale to revenue intervals by 50% and led the highest productivity per employee across business units.● Developed and successfully implemented numerous initiatives focused on customer stratification, transition of workload from sales resources to lower cost center resources, process improvement, elimination of rework to improve the customer experience and lower operating costs.

Prior Director and Managerial Positions (1982-1998)Atlanta, GA; Sacramento, CA; San Francisco, CA; Dallas, TX; and St. Louis, MO• Led MCI / British Telecom and later the MCI / WorldCom integration teams focused on the development of overall customer lifecycle strategy and operating plans.• Directed the development of customer care / lifecycle strategy, multiple branding campaigns, field communications, reporting systems, tools, and programs for Business Markets.• Managed various line organizations, including consumer and business sales, customer service, and technical functions.• Consolidated, acquired, and managed contact center systems, ACDs, and telephony network across 3 contact centers. Led multiple relocations driven by rapid expansion of customer base during equal access following divestiture of AT&T.