Built and led the customer success and sales enablement framework across RentPath’s customer base, helping with each step of the customer journey: onboard new customers, provide proactive service to educate existing customers, gather customer feedback to share with the hundreds of field and inside sales executives across RentPath, and conduct analyses for customers at risk of canceling or for those who have submitted cancellation notices in order to prove the value that RentPath has delivered. Selected and integrated the tools/technology (e.g. Salesforce.com, Marketo, Five9, Optymyze, etc) for the customer success team with the needs of the sales team to ensure transparency, increased productivity, and clear communication.

Led a team of nearly 200 professionals through a period of transformation from a print publisher to a 100% digital solutions company -- RentPath is one of a handful of companies to successfully make that print to digital migration with more customers, revenue, and leads than before the transition. Teams were responsible for the end-to-end consumer experience, driving traffic through SEO and SEM, developing B2B products, pricing strategies, and designing marketing collateral for the hundreds of field and insides sales team, and delivering a proactive customer success approach to thousands of advertising customers

Led the centralization of several operations functions, including Billing, Collections, and Customer Service in order to create more standardized and consistent processes

Led a 50+ person Inside Sales and Service team for Citysearch, directly managing over $10 million in annual revenue across 3,000 small business advertisers and supporting the retention of nearly $80 million company-wide thru the implementation of a customer success framework.

Managed a group of 110 employees in two call centers supporting small business advertisers that represent over $1 billion in annual revenue.

Managed $260 million budget dedicated to the manufacturing and distribution of over 60 million copies of yellow and white page directories to over 20 million consumers and businesses across the Southeast.

Developed the strategic marketing direction for BellSouth’s RealPages.com, the leading online yellow pages in the Southeast at the time, resulting in revenue growth from $8 million to over $50 million in three years.

Wrote SQL queries for inclusion in articles, helped edit Politics in America, which is considered THE source of information on members of Congress, and assisted with researching information for the CQ reporters.