Small business ownership. They say it drives the economy. I'm in. I'm leveraging the experiences from throughout my corporate career to revolutionize the swimming pool construction industry. We've created a company that differentiates itself from others through innovative design and an emphasis on building customer relationships. Owning a business means I wear a lot of different hats:- Project Management- Marketing - Design- Sales- Accounting- Client… Show more Small business ownership. They say it drives the economy. I'm in. I'm leveraging the experiences from throughout my corporate career to revolutionize the swimming pool construction industry. We've created a company that differentiates itself from others through innovative design and an emphasis on building customer relationships. Owning a business means I wear a lot of different hats:- Project Management- Marketing - Design- Sales- Accounting- Client Relationships- Conflict Supervisor- Sub Contractor Wrangler- Researcher, Learner and Teacher Show less

Led a passionate client success team focused on managing Vyze's retail and manufacturing clients. Dedicated account management or tier one store support - the team handled it all. The mission was clear: build sustainable relationships that are renewable, reference-able, and profitable.✅ Accountable for ~$500M in client revenue ✅ Supported over 4000 retail storefronts integrated with NCL's SaaS platform or APIs ✅ Manage C-level relationships with Fortune 500 companies… Show more Led a passionate client success team focused on managing Vyze's retail and manufacturing clients. Dedicated account management or tier one store support - the team handled it all. The mission was clear: build sustainable relationships that are renewable, reference-able, and profitable.✅ Accountable for ~$500M in client revenue ✅ Supported over 4000 retail storefronts integrated with NCL's SaaS platform or APIs ✅ Manage C-level relationships with Fortune 500 companies including Home Depot, Zales, Sony, and La-Z-Boy✅ Provide five-star support to help both our retailers and Vyze find success; regardless of industry, category, or size,✅ Formulate strategy and processes necessary for continued growth. Show less

Led an amazing team focused on adding value to Vyze's retail clients. Our team combined program management, a little product management, some marketing, and relationship building to add value and help build Vyze's stable of clients.After joining what was then called NewComLink, I refocused the team's effort to support the growing company as it scaled. ✅ Restructured exiting team into silos by business type and function to improve subject matter expertise, more cohesive… Show more Led an amazing team focused on adding value to Vyze's retail clients. Our team combined program management, a little product management, some marketing, and relationship building to add value and help build Vyze's stable of clients.After joining what was then called NewComLink, I refocused the team's effort to support the growing company as it scaled. ✅ Restructured exiting team into silos by business type and function to improve subject matter expertise, more cohesive relationships, and improved client satisfaction.✅ Established process and tools to improve client management and touch-points improving performance, reporting, training, and team moral.✅ Defined and executed strategy for managing both $100M and $250k clients with appropriate resources resulting in reduced workload and saving payroll. ✅ Our team launched numerous clients onto the NewComLink platform. We worked closely with internal and external partners to launch these programs, provide training, and then facilitating ongoing relationship support to optimize results. Show less

Promoted to lead the team responsible for managing all client and partner relationships for card programs within the US market. ✅ Managed strong relationships with external program partners and clients.✅ Led a hard working team accountable for all US based card programs.✅ Coordinated current and future initiatives with critical partners to drive new and reoccurring revenue.✅ Identified, uncovered, and develop new opportunities to grow existing programs.✅ Managed project… Show more Promoted to lead the team responsible for managing all client and partner relationships for card programs within the US market. ✅ Managed strong relationships with external program partners and clients.✅ Led a hard working team accountable for all US based card programs.✅ Coordinated current and future initiatives with critical partners to drive new and reoccurring revenue.✅ Identified, uncovered, and develop new opportunities to grow existing programs.✅ Managed project prioritization and resources allocation.✅ Championed critical initiatives internal and externally to exceed goals. Show less

Provided leadership in efforts to launch Rêv’s first ever payment product. Our team took over a two-year-old stalled project and launched RêvCOIN in 60 days. RêvCOIN was a direct competitor to Square, but linked to a pre-paid debit card. This interesting role provided experience and exposure to new and challenging marketing roles. These included leading teams accountable for managing website layout and design, content creation, site traffic, and SEM/SEO; developing a social media… Show more Provided leadership in efforts to launch Rêv’s first ever payment product. Our team took over a two-year-old stalled project and launched RêvCOIN in 60 days. RêvCOIN was a direct competitor to Square, but linked to a pre-paid debit card. This interesting role provided experience and exposure to new and challenging marketing roles. These included leading teams accountable for managing website layout and design, content creation, site traffic, and SEM/SEO; developing a social media strategy via Facebook and Twitter; organization of guerrilla marketing initiatives including street teams, direct mail, and special events; and managing partnerships with strategic distributors and vendors. Show less

Responsible for leading critical initiatives for Rêv’s flagship debit card program. With a strong online presence and ground-breaking retail concept, Mango's innovative financial solution sought to empower over 60 million of America's financially underserved.✅ Uncovered and developed innovative products to enhance the existing card platform. ✅ Maintained key strategic relationships with vendors and partners. ✅ Launched a first of it’s kind renter’s insurance program on a debit… Show more Responsible for leading critical initiatives for Rêv’s flagship debit card program. With a strong online presence and ground-breaking retail concept, Mango's innovative financial solution sought to empower over 60 million of America's financially underserved.✅ Uncovered and developed innovative products to enhance the existing card platform. ✅ Maintained key strategic relationships with vendors and partners. ✅ Launched a first of it’s kind renter’s insurance program on a debit card platform: RentSafe. ✅ Uncovered, vetted, negotiated, then implemented online bill payment for cardholders.✅ Examined numerous product opportunities to determine financial impact on program✅ Demonstrate Mango's unique product offering to prospective partners and distributors Show less

Developed new business opportunities and lines of business for the US. ✅ Launched the ‘Change Prepaid Debit Card’ for the largest check cashing retailer in the US. Developed a strategy to launch the pilot within 100 days including card development, system integration, training facilitation, marketing collateral, and reporting.✅ Developed the ‘RHN Card’ (Real HipHop Network) to capitalize on a newly launched cable television network as a marketing apparatus for sales. Solely… Show more Developed new business opportunities and lines of business for the US. ✅ Launched the ‘Change Prepaid Debit Card’ for the largest check cashing retailer in the US. Developed a strategy to launch the pilot within 100 days including card development, system integration, training facilitation, marketing collateral, and reporting.✅ Developed the ‘RHN Card’ (Real HipHop Network) to capitalize on a newly launched cable television network as a marketing apparatus for sales. Solely responsible for negotiating the agreement, then executing the development and launch of the product. ✅ Created numerous partnerships with resellers, employers, and affiliates to market and/or sell the Mango card product including; kiosk based retailers, pay card solutions, and funds distribution opportunities. Show less

Tasked lead Mango’s retail strategy which included rolling out alternative financial service centers (banks). Accountable for real estate, store design and construction, operations, policy and procedures, store staffing and personnel, training, marketing, and vendor/partner relationships.Delivered on the objective to build a retail concept model to demonstrate the company's vision of delivering an alternative financial money center. This objective was critical for establishing Mango's… Show more Tasked lead Mango’s retail strategy which included rolling out alternative financial service centers (banks). Accountable for real estate, store design and construction, operations, policy and procedures, store staffing and personnel, training, marketing, and vendor/partner relationships.Delivered on the objective to build a retail concept model to demonstrate the company's vision of delivering an alternative financial money center. This objective was critical for establishing Mango's vision for our innovative strategy within a fairly bland and sterile money services business environment.Successfully managed a team of internal and external parties responsible for store concept, design, and development paying close attention to future scaleability. Designed a flexible point of sale system that matched our unique product assortment. Ultimately, the store concept was recognized in Fast Company Magazine and The Economist, among others. Show less

Provided regional leadership to multi-store territories in California and Texas markets while contributing to the development and growth of what was a new retail chain.Focused on improved operations, employee development, customer service, and expansion while driving sales within the most successful retail company in history.Involved in store roll-out, concept, and development as Apple grew it's retail footprint and aggressively penetrated major markets in the US. Assisted in… Show more Provided regional leadership to multi-store territories in California and Texas markets while contributing to the development and growth of what was a new retail chain.Focused on improved operations, employee development, customer service, and expansion while driving sales within the most successful retail company in history.Involved in store roll-out, concept, and development as Apple grew it's retail footprint and aggressively penetrated major markets in the US. Assisted in creating and improving chain-wide processes and tools to help leaders better facilitate day to day operations. Asked to lead and participate in numerous national task forces and projects consisting of field and corporate staff to address numerous pain and improvement points discovered as Apple Retail's store footprint grew substantially in the mid-2000s. Show less

Provided leadership to multi-store region within the Gateway Country retail division. Directly involved with developing tax free promotional strategies and local small business (B2B) sales programs. Worked directly with division leadership with little retail and/or consumer electronics experience to demonstrate strategies, systems, and processes required for successful retail operations.Gateway and it's Gateway Country retail concept are a fascinating case study any business student… Show more Provided leadership to multi-store region within the Gateway Country retail division. Directly involved with developing tax free promotional strategies and local small business (B2B) sales programs. Worked directly with division leadership with little retail and/or consumer electronics experience to demonstrate strategies, systems, and processes required for successful retail operations.Gateway and it's Gateway Country retail concept are a fascinating case study any business student should review. Show less