As a Performance Improvement Specialist at OSF Healthcare, I led and managed diverse healthcare innovation projects, utilizing methodologies like LEAN and process mapping to identify areas for improvement and implement effective solutions. By collaborating with stakeholders at all levels and employing strong project management and change management skills, I achieved measurable results, driving organizational change and enhancing patient care while ensuring cost savings and overall success.

Co-founded and strategically positioned Pretendly, a family-run neurodiverse kid art shop, with a strong focus on inclusion. Oversaw the entire product lifecycle, transforming artwork into marketable products, aligning with customer preferences. Managed key relationships, handled legal compliance, and led impactful marketing efforts, resulting in a visually appealing website and high customer satisfaction levels.

As the Co-Founder / Director of Operations for Flat World LLC, I have spearheaded relationships with over 100 stakeholders, coordinated seamless logistics for diverse productions, and successfully delivered high-quality events for over eight years. From unique concert experiences in unconventional settings to exceptional audio engineering projects, I am dedicated to cultural enrichment and community engagement. With a comprehensive business plan and strong operational framework, I ensure the smooth day-to-day functioning of the company, fostering its growth and success.Audio Samples:http://flatworldpro.com/audioRole Details:- Spearheaded and maintained strong relationships with over 100 stakeholders, including venues, rental companies, promoters, sponsors, and artists, ensuring seamless coordination of logistical and technical requirements for every production.- Successfully executed a robust event schedule, delivering high-quality productions every other month over an impressive eight-year span.- Developed concert productions in unconventional settings and historic landmarks, offering unique and memorable experiences to audiences.- Showcased exceptional audio engineering skills by recording, mixing, and mastering diverse projects for esteemed clients ranging from rock bands and jazz ensembles to large-scale classical masterwork albums with over 250 performers.- Demonstrated a commitment to community engagement and cultural enrichment by sponsoring numerous events and collaborations with non-profit organizations as well as cultural and art institutions.- Crafted a comprehensive business plan and established a solid operational framework, securing all necessary licenses, permits, and contracts, to ensure smooth day-to-day operations of the company.

Role Details:- Managed end-to-end operations for two multi-billion dollar Finance Ops towers, serving as the subject-matter expert.- Planned and designed streamlined workstreams to identify gaps and automate processes.- Collaborated cross-functionally with departments in Finance Ops, Engineering, and Front-line Support to advocate tower needs and drive linked initiatives.- Resolved timely, high-dollar escalations prior to payment deadlines.- Oversaw capacity planning and SLA requirements, ensuring productive staffing for manual processes.- Developed and maintained policy requirements and compliant financial controls/approval processes.- Updated and maintained desktop procedures for all processes in the area.

•Maintained communication for multiple audits between dozens of stakeholders including executives, Legal, BD, Technical Managers, Finance, internal and external auditors•Drove core audit stakeholders to set goals and meet deadlines in order to complete audit tasks in a timely manner•Identified audit efficiencies and commonalities for preparation and use in future audits•Presented to various levels of the Tech Solutions team about audit progress and managed monthly status updates to audit stakeholders across all audits (at the time, six)•Oversaw and documented internal and external audit meetings

I managed the day-to-day operations of YouTube Music Biz Ops - NOI Ops team and all processes that went into maintaining daily, monthly, and annual requirements under federal copyright laws as it related to the Notice of Intent (NOI) process. Role Details:•Identified and managed deadlines across multiple internal teams to meet federally regulated timing•Maintained communication with 20-30 internal and external stakeholders•Independently managed and facilitated contracts and payments between YouTube Legal/Payments Teams and externally hired auditor•Managed and delegated workflows for the NOI licensing and royalty processes across collocated, inter-office, and off-shored staff •Managed contracts between multiple vendors and liaised process with internal legal counsel•Product managed and identified inefficiencies in processes and assisted in implementing optimizations with the Engineering Team•Drove the completion of deadlines for daily licensing and monthly royalty reporting/payment processes•Oversaw the training of team members on day-to-day operations•Managed escalated customer support queues to troubleshoot publisher issues related to license and reporting runs•Created and managed all user guides for the Compliance Team •Ensured YouTube/Google Play NOI reporting was certified under federally regulated copyright laws•Managed audit controls across hundreds of millions of database records

•Designed posters for Google NY event needs•Implemented documentation for postering operations•Participated in weekly Talks at Google meetings•Assisted in Talks at Google events

•Budgeted & Organized technology needs for Music Forum/The Stoop•Managed operations staff •Coordinated and assisted in installation of sound system•Engineered FOH sound for events•Recorded/Mixed events-Organized set up/tear down of equipment for each event

Prior to its acquisition by Google in 2011, RightsFlow was a leading provider of mechanical licensing services and royalty payment technology for online music services, record companies, distributors, and artists. The RightsFlow technology powered rapid song identification and provided an unprecedented level of transparency for both licensees and licensors. Role Details:•Managed multimillion dollar payment process from clients to publishers•Maintained royalty processes for thousands of accounts•Developed strong relationships with publishers, labels, music services, and distributors•Oversaw the integration and management of clients' data into RightsFlow systems•Created database systems/reports for efficient research, licensing, and royalty processes•Administered company's 40,000+ publisher contacts

•Oversaw entire mechanical licensing related processes for thousands of label clients•Managed publishing royalties for thousands of publisher accounts•Sought relationships with royalty collection societies to gather digital and terrestrial performance royalties for thousands of label clients•Implemented streamlined systems for licensing and royalty processes•Supervised a large team of full-time, temporary, and intern staff

•Managed DPD Mechanical and Ringtone/Ringback Licensing•Communicated consistently with publishing and music industry professionals•Developed streamlined licensing processes for the department•Coordinated research and other duties with licensing staff•Trained staff and interns on licensing and research processes•Maintained licensing department databases