Scott Madsen Email & Phone Number

Boise, Id, Us

I'm the "behind-the-scenes/nuts & bolts" partner of Crowdfund Better - often working directly with clients or identifying programs and partnerships with colleagues and organizations to better serve their clients.I oversee the operations of our website, learning portal, graphic design, social media, email and phone communications with colleagues and clients alike. I manage client relationships providing crowdfunding & marketing insights including identifying effective strategies and techniques for their campaigns. I'm often the liaison between Crowdfund Better and our partner organizations providing timely communications, reporting and updates on mutual programs and projects.I am focused on bringing crowdfunding education to women, minority and rural entrepreneurs, who are often overlooked by the crowdfunding industry. In September 2020, I led the development of "La Oportunidad de Crowdfunding" the first ever online Spanish language crowdfunding course for small business owners and entrepreneurs in the U.S. A "specialty" of mine (beyond marketing training and insights) is adding humorous gifs in client emails in addition to their homework assignments - why can't we be focused and still enjoy a laugh?

I provide insight for a variety of clients regarding social media improvements, function and communication strategy as well as digital marketing strategy for individuals, their business or fellow business colleagues.My expertise ranges from social media profile development and growth, email marketing strategy and setup, crowdfunding campaign management and strategy as well as outreach coaching to influencers and beyond your immediate 1st degree network.

Chico, Ca, Us

Whodini used mobile technology to dramatically improve in-store customer service experiences, while helping merchants access technology to enable local mobile marketing. Merchants would receive their Whodini beacon, set up their account, select a subscription level, peel & stick their Whodini beacon on a wall and download their merchant app. Whodini then assisted in improving in-store customer service for merchants, by showing them the name, picture, and preferences of each customer while in their business. Whodini intended to drive more frequent sales from those same customers, through targeted mobile marketing messages and social marketing tactics.What I did:- Developed content for the company, including training material, site content, email marketing, social media presence & promotional material to support merchants and increase interest for customer use and retention.- Community Outreach to Merchants and Small Business Influencers & Allies. Provided free educational workshops via organizations helping SMB's realize their full potential and how mobile marketing could address some (if not most) of their marketing needs with immediate and long-term impact.- Assisted Merchants with account setup including: training them in writing tailored Questions & Offers, following up with owners/managers, & strategy in recruitment and retention of potential merchant customers.- Managed support team members: Provided oversight, training and support to our Account Managers to ensure retention and timely responses to our Merchant needs.- Email marketing: Created content for long-term email campaigns (drip & promo) as well as short term to assist merchants inviting customer opt-ins and send initial emails to promote their Offers.- Worked directly with the sales team, supporting, guiding and assisting them as needed.

I mainly worked with International clientele, in addition to providing support on MailChimp, Social Media maintenance/campaigns and marketing strategy for long-time clients. I consistently started & maintained conversations with existing & potential clients through various social media channels and email. I also worked on the latest ventures of FoodBizRoadTrip & BreweryResources.Digital tools used: MailChimp, Yesware, Basecamp, Instagram, Facebook, Twitter, Google Plus, ManageFlitter, Iconosquare, WordPress, Zoho CRM, Excel, Google Drive, Google Docs, Gmail, Host Gator, Adobe, Gimp, MS Office, Hootsuite, Buffer, Skype, Join.Me, MoneyGram, YouTube

Chico, California, Us

Remote Program Management over multi-national, non-profit locations (currently Serbia & Lebanon) which assists Young Construction Professional women in under served countries hone and develop their industry skills enabling them remote work opportunities on an international level.Tools used: Basecamp, Google Docs, Gmail, Dropbox, MS Office, Win7, MailChimp, MoneyGram, HostGator, Facebook, Twitter, Google+ & WordPress.

Nis, Serbia, Cs

Remote Program Management over multi-national company that works with a variety of partners within the Architecture, Engineering and Construction (AEC) Industry.Tools used: Basecamp, Google Docs, Gmail, Dropbox, MS Office, Win7, MailChimp, MoneyGram, HostGator, Facebook, Twitter, Google+ & WordPress.

A start-up website (Stock Photography Agency) predominant role was inbound Marketing: Including (but not limited to) - Social Media, Educational Institutions & Commercial Sponsor outreach, Membership retention. Additionally I was the main Coordinator with Sponsorship and Advertising clientele and was acting Assistant to the CEO/Founders.- Utilized: WordPress, UserVoice, Twitter, Facebook, Google+, Instagram, YouTube, Gmail, Google Docs, MS Office, Hootsuite, Buffer & Iconosquare.

· Point of contact for large, nationwide commercial accounts in all customer service areas· Created work order tickets and dispatch contractors and third party vendors for client services· Distributed completed work tickets to accounting department to process invoices· Received daily calls from contractors to assign work, follow up on services and solve any issues· High volume of individual offices, contractors, and clients to manage projects simultaneously· Scheduled and managed quarterly projects; ensuring materials were available per client site and adequate staff was in place for client services· Documented activity into internal database and MS Excel for easy reference for management and accounting· Extensive data entry for reporting, invoicing, and work tickets· Daily quality assurance calls to clients to ensure service levels were being met and exceeded· Special projects as assigned as client requirements changed frequently

Provided on-demand, as needed maintenance within a corporate call center environment.

Chelmsford, Ma, Us

Conducted Lead Research via outbound phone calls on behalf of major IT Industry Companies.

Contacted current and potential commercial customers via email/phone/in-person regarding company services. Responsible for tracking client contact activity and job proposal follow-up for all levels of management.Coordinated meetings/appointments for Commercial Account Manager & Representative, providing real-time updates per email and phone as needed.

Involved in all aspects of production and manufacturing a variety of product to be shipped to various retail and commercial clients.

San Francisco, California, Us

Provided superior customer service for all general banking transactions. (in Spanish as needed)Responsible for introducing customers to all available services and products.Locally implemented corporate programs to promote diversity awareness.

Chico, Ca, Us

Provide on-demand maintenance services for corporate office

Mooresville, Nc, Us

Represented national retailer in lumber/building materials, millworks & hardware departments.2004 "Store of the Year" team member. Regularly received customer comment cards for excellent service.Provided individual customer service (in Spanish as needed) for residential and commercial customers.Certified power equipment operator (forklift, cherry picker, narrow-aisle reach truck, panel & radial arm saws).

San Francisco, California, Us

Represented international retailer at inbound call center.

Washington, Dc, Us

National Civilian Community Corps serving the Central Region from the Denver Campus. Participated by working with Non-Profit Organizations whom were granted service teams for periods of up to three months at a time. There were five focus areas addressed by NCCC projects: Education, Environment, Unmet Human Needs, Public Safety and Disaster Relief.

Bachelor Of Arts, International Relations; Spanish; Latin American Studies

Bachelor Of Arts; Bachelor Of Arts, Spanish; Latin American Studies

Ba, Spanish, Latin American Studies

General Education, Spanish

General Education

Diploma, General Studies