J Scott Varga Email & Phone Number

Frederickburg, Virginia, Us

Reporting to the CEO. Responsible for overseeing the information systems and technology resources of the credit union. Working as part of the Executive Management team to grow the company through the use of data analytics, technological resources and process automation. Using the Strategic Plan of the credit union to establish and execute a technology vision that supports the long-term goals of the credit union.

Freehold, New Jersey, Us

Reported to CEO; hired to establish technology strategy and direction to deliver operational efficiencies. Collaborated with executive team to set and achieve organizational goals and implement business-driven technology governance and project selection.• Reduced financial, data and reputation risk, protected member information, and addressed increased NCUA examiner cybersecurity concerns by enhancing Information Security Program.• Led completion of headquarters relocation with all staff, with minimal business and service interruption; reduced real estate footprint and power use through server virtualization.• Reduced annual network expenses by 5%, by architecting new voice/data network, increasing bandwidth and adding redundancy.• Increased transparency and aligned IT efforts with business priorities by formalizing Incident Management and Project Management processes, updating Information Services Policies and Procedures Guide; and increasing communication at all institution levels.

Groton, Connecticut, Us

Reported to CFO; hired to replace critical systems, develop Omni-Channel Banking technologies, create scalable infrastructure and develop business-driven strategic IT plan and goals. Directed internal and outsourced resources to meet operational and project goals; chaired Information Security and Core Conversion Steering Committees. Interacted with NCUA examiners to ensure regulatory compliance.• Transformed IT organizational culture to focus on internal/external customer and member service instead of technology.• Reduced total operating cost of core credit union system by $200,000, by renegotiating existing contract; maximized use of vendor resources and minimized member impact and internal staff workload by redefining project timelines and milestones• Enhanced customer service and experience by winning Board approval and funding for mobile wallet venture, to introduce hand-held technology to banking services• Improved member confidential information protection by implementing enhancements to Business Continuity and Information Security programs.• Increased transparency to executives and Board by formalizing reporting process.

Entrepreneurial venture; provide management consulting to diverse clients. Engagements include:• Leading $6.3 billion global technology/transformation business: Major Incident Manager for The Walt Disney Company; increased transparency by formalizing/communicating high-level incident resolution procedures; improved operational consistency and optimized change management customer collaboration to reduce risk.• Private technology solutions business: Advised client concerning possible new service offerings and new contractors; and identified and contacted potential customers to expand revenue.• “Green” technology products/services startup: Developed marketing plan to establish market presence; generated and engaged potential customers and passed them to sales team; performed operational support to enable sales team to focus on client sales.

New York, Ny, Us

Reported to the CIO; directed 37 resources and managed $17 million in budgets ($11 million operations/$6 million capital). Hired to replace local IT “silos” with centralized enterprise organization; increased all system uptime and availability, especially for underwriting and email; and reduced operations budget by $1 million.• Achieved all goals within first year: increased system reliability/availability while reducing annual operational spend by 15% or $1 million. Created consistent support model, implemented change/incident management; and built collaborative relationship with applications development.• Enabled company to consolidate 14 diverse underwriting systems to one common enterprise solution, by implementing cost-neutral data center consolidation, with standard and scalable infrastructure, using cloud solutions. Underwriting platform will reduce product time to market and support/equipment costs, while giving management better financial analytics, performance metrics and reporting dashboard.• Enhanced workforce capabilities and created consistent customer experience by implementing consolidated enterprise Voice over Internet Protocol (VoIP) platform; improved call routing for call center agents, simplified/standardized global dialing to four digits and reduced long distance costs.• Improved user productivity and satisfaction; upgraded change management processes, which decreased number of high severity incidents. Prioritized incident management and remediation by business severity impact ranking, rather than chronological order. User survey revealed 60% believed network was substantially improved over two years. • Reduced annual telecommunications costs 24% without service degradation, by aggressive contract renegotiations with vendors.

Mclean, Va, Us

Integrated acquired North Fork (NFB) and Hibernia Banks; created team of 80 and established new IT organization strategy for rapid change; and led design/support of critical voice, video and data networks. Managed group operations/projects, evaluated bank technology needs, negotiated vendor contracts and controlled $25 million telecommunications budget. Ensured optimum network infrastructure availability/ performance for 10,000+ associates in 750+ locations; served on bank IT senior leadership team. • Established “ubiquitous access” for all Capital One employees, from all locations; replaced legacy networks at NFB and Hibernia with single network infrastructure, using MPLS technology, improving information flow, access and employee productivity.• Reduced annual telecommunications support costs by 10%, by implementing standardized network strategy based on MPLS and VoIP, resulting in consistent/faster service and better customer experience; and enabling expansion of enterprise standard teller applications at Hibernia Bank.• Saved additional $500,000 in telecommunications costs by negotiating aggressively with Verizon and AT&T to reduce professional service fees; delivered phase one of network standardization initiative to 210 locations, under budget and three months ahead of schedule.• Secured additional $1.3 million professional fee reduction during phase two of network standardization initiative, which was rolled out to remaining 350 branches and back office sites.• Improved customer experience and service by integrating infrastructure for three geographically-dispersed call centers, one month ahead of schedule, prior to system conversion. New infrastructure allowed for improved failover provisions, business continuity and seamless service.• Enabled bank to transition to common teller and platform banking systems, at 360 branches, six weeks ahead of schedule; directed desktop image replacement of 4,000 NFB workstations.

Us

Directed comprehensive technology initiatives across lifecycle, from design and procurement through installation and sunset; directed system/network integration following seven separate bank acquisitions, each involving up to 100 branches. Approved all technology requests and served on three committees: Capital Expenditure, Emergency Preparedness and Web Administration. Created annual IT Business Plan, managed $20 million IT Capital Project Portfolio and prioritized efforts to converge business/IT decisions.• Enabled expansion from 85-branch $8 billion local commercial bank to 360 branch $60 billion regional financial institution, by building robust, scalable and reliable network infrastructure.• Transformed six-person PC support group into 90-member specialized IT organization, which delivered infrastructure operations, field support, applications support and network management.• Inaugurated IT Help Desk, directed package selection/design and recruited resources; achieved 96% call resolution rate, with 89% same-day resolution.• Reduced annual Microsoft licensing costs by $500,000, negotiated single agreement, following several bank acquisitions.• Increased branch office functionality, efficiency and customer service by designing/implementing new network configuration, improving voice and data communications, five weeks ahead of time.• Improved branch office processing efficiency, while reducing telecommunications carrier costs, by architecting/implementing WAN to increase uptime/speed six weeks ahead of schedule.• Improved information security and reduced risk by forming and leading Data Security Group.• Ensured compliance and consistent/effective support; implemented ITIL and COBIT frameworks.• Negotiated additional 6% discount rate on all Cisco hardware for major projects.

Gb

Analyzed IT controls of clients. Consulted on IT Operations Best Practices. Performed Year 2000 reviews on major applications. Provided disaster/recovery reviews. Managed internal and external staff during normal engagements and special projects. Assisted partners and principals in the pursuit of new business.

Sydney, Nsw, Au

Managed daily operations of the AS/400 and VAX systems. Reduced operational expenses by automating job functions and adjusting shift schedules. Increased business unit efficiency through internal development projects. Scheduled and executed regular disaster/recovery tests. Produced business plan proposals for capital expenditures. Ensured compliance with internal and external audit requirements.

Primary support contact for key AS/400 and S/38 clients, with specific emphasis on SWIFT issues. Provided on and off site support of system defects. Awarded first BIS Service Award for closing the most problem tickets in one week.

Mba, Information Systems, International Business And Management

Bachelor Of Science In Economics, Decision Science And Entrepreneurial Management

Bachelor Of Applied Science In Computer Science, Computer Science Engineering