Scott Walsh

Scott Walsh Email and Phone Number

Large Enterprise Account Executive @ Sprinklr
Greensboro, GA, US
Scott Walsh's Location
Atlanta Metropolitan Area, United States, United States
Scott Walsh's Contact Details

Scott Walsh work email

Scott Walsh personal email

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About Scott Walsh

Scott Walsh is a Large Enterprise Account Executive at Sprinklr. He possess expertise in leadership, customer experience, solution selling, sales process, consulting and 31 more skills. Colleagues describe him as "I hired Scott at a key time in the development or our company and asked a lot of him. I can't recommend him highly enough as he came through on every front! As our lead solution sales engineer, Scott had to perform a lot of tasks both from a customer facing role as well as our customer's conduit to our product management and engineering functions. It was a lot to ask of anyone. Here's why Scott was so good at it. On the customer facing side, Scott excelled because: • He is an outstanding listener. It allows him to not just hear but to really understand what the customer’s needs are and link those needs to the company’s solutions. The customer always comes first with Scott. • By listening first, he is able to able to ensure the discover phase of an opportunity finds the real problems and concretely delivers solutions to help. This resulted in long term, highly satisfied clients that repeatedly purchased from Scott and our company. • By delivering solid problem/solution matches, the customers really trusted Scott and his consultative approach to selling. Sometimes that meant delivering an honest assessment that didn't immediately result in a deal, but it strengthened the long term relationship between us and the customer and always resulted in delivering the right solution at the appropriate time and this created high lifetime values with all the customers Scott worked with. Scott's contributions to the growth and development of our sales organization helped push our company from a promising startup with a few customers to a growing enterprise technology company with a stable of Fortune 500 customers purchasing millions of dollars of technology solutions. Our customers were consistently happy with the performance and results they received. Scott is a true standout in technology software sales and I would be happy to personally recommend him to anyone at any time!", "A passionate, dedicated and highly knowledgeable business professional, Scott's willingness to go above and beyond for his customer makes him a vital asset to any business and sales team.He has a solution oriented approach to selling. He'd listen to what the customer wanted and why and when he identified areas that were outside of our standard offering, he'd always proactively find a solution that would work for both the customer and company. I would welcome the opportunity to work with Scott again and he would be a tremendously valuable asset to any organization he works for.", and "Scott is an “A” player and would be a significant asset to any company that is considering him for employment. I hired Scott during the very early stages of Informiam and with no prior working or personal relationship. My initial expectations of Scott were high, but he exceeded them all. Scott is one if the most intelligent, creative, persistent and ethical people I have ever worked with. What sets him apart from other highly talented people is his ability to take a half defined idea or task and turn into a solution that incorporates everything you communicated plus the many other pieces that you were unable to communicate. Finally, Scott channels all these great attributes into meaningful revenue producing opportunities and results. I would be happy to talk about Scott in more detail."

Scott Walsh's Current Company Details
Sprinklr

Sprinklr

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Large Enterprise Account Executive
Greensboro, GA, US
Scott Walsh Work Experience Details
  • Sprinklr
    Large Enterprise Account Executive
    Sprinklr
    Greensboro, Ga, Us
  • Asapp
    Director, Strategic Accounts
    Asapp Jun 2021 - Oct 2024
    New York, Ny, Us
  • Oracle
    Application Sales Manager
    Oracle Sep 2015 - Jun 2021
    Austin, Texas, Us
    Customer Experience Cloud Solutions
  • K2View
    Account Executive
    K2View Aug 2014 - Aug 2015
    Yokneam, Il
  • Nice Systems
    Named Account Executive
    Nice Systems Jan 2013 - Aug 2014
    Hoboken, New Jersey, Us
  • Genesys
    Strategic Solution Leader, Wfo And Performance Mgmt.
    Genesys Jan 2008 - Jan 2013
    Menlo Park, Ca, Us
    - Lead the Strategic Sales Organization for Genesys Workforce Optimization and Performance Management product lines.- Drive marketing positioning through campaigns, events and direct customer activities.- Lead field sales activiites worldwide including training, materials, and customer acquisition efforts.- Interface with Product Management to shape product direction both strategically and tactically.- Coordinate with Professional Services to ensure clean transition from pre to post-sales and successful customer implementations.
  • Informiam
    Director Of Solutions Consulting
    Informiam May 2005 - Dec 2007
    Us
    A start-up customer care application software provider of real-time business performance management of the customer experience and overall contact center operation. Acquired by Alcatel-Lucent / Genesys in 2007.• Intimately worked every closed deal to go from $1M to $10M annual sales in two years with first customers including AT&T, FedEx, Fidelity and Dell.• Developed sales and marketing positioning and product presentation materials including a robust live product demonstration environment.• Collaborated on, and often led, new product initiatives with Product Management to bring compelling new features and functionality to the product.• Developed comprehensive business case and return on investment models to demonstrate value to customers.
  • The Customer Group, Llc
    Director
    The Customer Group, Llc Oct 2001 - Apr 2005
    Us
    • New market expansion to southeast region with Chicago headquartered boutique consulting firm specializing in Customer Sales and Service.• Established target account and industry specific campaigns to develop brand awareness and sales pipeline.• Delivered sales presentations, managed prospect communication, and developed and delivered proposals.• Developed partner relationships for shared business development opportunities.• Account and engagement management for consulting projects – including turning an $80k project into $2.5M revenue over a year and a half.• Most projects involved components of Strategy, Process, and TechnologyStrategy: Defining who customers are and what motivation and expectation they have when contacting the company. Understanding best sales and service channels to utilize. How to best service customers to build long-term loyalty. Determine what level of service is appropriate to provide to different customer segments and how to best attract and retain most valued customers.Process: Capacity planning and workforce management. Business process re-engineering. Productivity studies and workflow development. Organizational design, career planning, compensation and incentive programs. Quality assurance and monitoring. Hiring tools and training design. Determining appropriate performance measures, devise targets, and implement procedures to gather and analyze the data.Technology: Focus on contact center hardware, software, and networking. Experience with Telephony switches (PBX/ACD), Interactive Voice Response (IVR), Computer Telephony Integration (CTI) applications, voice network services, data network services, speech recognition, CRM applications, Email Response Management Systems, and Web service applications. Technology selection experience including requirements definition, RFP creation, vendor selection and management, and installation and implementation supervision.
  • Telera
    Channel Sales Manager
    Telera Jun 2000 - Jul 2001
    A private telecommunications software provider offering an innovative solution to Fortune 500 enterprise contact center market. Leveraged web technologies to provide outsourced services delivering higher customer personalization, service and equipment cost savings, rapid application delivery, and a unified web/telecommunications environment. Acquired by Genesys Telecommunication Labs in 2002.• Recruited partner companies to re-sell services to end corporate customers. Communicated value proposition to potential partners, developed agreements tailored to unique needs, negotiated contracts, and provided on-going support. • Partner liaison responsible for training, technical assistance, target account management, and coordination of all partner support functions.
  • Arthur Andersen
    Manager, Business Consulting
    Arthur Andersen Jun 1998 - May 2000
    • Customer Care and CRM Business Consulting with emphasis on customer contact centers.• Project management responsibilities including engagement scoping and planning, client management, staffing and training, budgeting, billing and collection, deliverable presentation and add-on sales.• Practice management and development responsibilities including hiring, training, mentoring, proposal creation, marketing development, client cultivation and sales.Project experience highlights... - On-line Travel Portal Telephone Self-Service Strategy, Design, and Implementation - Financial Services Institution Sales and Service Channel Strategy - Manufacturing Field Sales and Service Siebel CRM Strategic Evaluation - International Consumer Product Customer Service Center Vision, Design, and Implementation - Travel Business Customer Service Center Telephony/IT Planning
  • Mci Telecommunications
    Financial Planning
    Mci Telecommunications 1993 - 1996
    • Allocated $30 million annual budget for customer premise equipment, including business case analysis for profitability and assisting with funding and asset procurement.• Developed program to integrate MCI Capital Corp. (captive finance company) with sales organization objectives, resulting in internal capital savings of $25 million a year.• Generated annual plan and quarterly forecasts of $1 billion revenue business unit. Studied key drivers such as acquisition channels, retention programs, and rate levels.

Scott Walsh Skills

Leadership Customer Experience Solution Selling Sales Process Consulting Genesys Call Center Account Management Sales Start Ups Business Development Telecommunications Cti Customer Relationship Management Strategic Planning Strategy Software Industry Management Consulting Ivr Contact Centers Professional Services Product Management Go To Market Strategy Customer Service Enterprise Software Saas Management Project Management Outsourcing Alcatel Analytics Call Centers Cloud Computing Unified Communications Integration Crm

Scott Walsh Education Details

  • University Of Michigan
    University Of Michigan
    Marketing
  • The University Of Georgia
    The University Of Georgia
    Finance

Frequently Asked Questions about Scott Walsh

What company does Scott Walsh work for?

Scott Walsh works for Sprinklr

What is Scott Walsh's role at the current company?

Scott Walsh's current role is Large Enterprise Account Executive.

What is Scott Walsh's email address?

Scott Walsh's email address is sc****@****app.com

What schools did Scott Walsh attend?

Scott Walsh attended University Of Michigan, The University Of Georgia.

What skills is Scott Walsh known for?

Scott Walsh has skills like Leadership, Customer Experience, Solution Selling, Sales Process, Consulting, Genesys, Call Center, Account Management, Sales, Start Ups, Business Development, Telecommunications.

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