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Jill Pacquing Email & Phone Number
Principal Customer Success Manager
at
Multiplier
1 phone found
area 632
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
Principal Customer Success Manager
Location
Calgary, Alberta, Canada
Company size
Who is Jill Pacquing? Overview
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Quick answer
Jill Pacquing is listed as Principal Customer Success Manager at Multiplier, a company with 997 employees, based in Calgary, Alberta, Canada. AeroLeads shows phone signal with area code 632 and a matched LinkedIn profile for Jill Pacquing.
Jill Pacquing previously worked as Account Manager Team Lead, Americas at Oyster® and Account Manager, Americas at Oyster®. Jill Pacquing holds Bachelor Of Science (B.S.), Information And Communications Technology from Rizal Technological University.
Company email context
Email format at Multiplier
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Multiplier
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Profile bio
About Jill Pacquing
I'm an outgoing Jill of all trades and master of some skills with 10+ years of experience managing B2B clients in the Software-as-a-Service (SaaS) space and in the White Label Digital Marketing industry in quota-carrying roles. I have nurtured an arsenal of skills that build revenue-generating and meaningful relationships to foster customer advocacy, retention, growth, and expansion.In August 2021 I joined Oyster, a best in breed global employment platform, as their first Account Manager. Thus far, I have grown accounts in my book of business to generate expansion revenue, supported junior members of the team during their ramp periods, facilitated multiple manual sales practices into Salesforce, operationalised our Customer Reference Program, and implemented a 2-week New Joiner Onboarding for Account Managers and Associate Account Managers (undergone by 10 contributors to date), among many others. In 2018 I was with Kudos, an employee recognition and engagement SaaS platform, where I wore multiple hats such as account & renewals manager, Customer Experience Specialist, and even Technical Phone, Chat, and Email Customer Support during the early stages. During my 3.3 years I had onboarded a total of 70 SMB to Enterprise accounts and managed over 50 accounts, which involved the full customer lifecycle from onboarding to renewal. I had also transfered knowledge to and trained a total of 6 other individual contributors. Check out my Experience section for more details! I’m passionate about making genuine connections in and outside of work, working hard and producing positive results in the form of revenue and customer advocacy, and am a proud self-starter, team-player, and lover of effective and efficient processes (or kick-starting and or improving existing ones). Beautiful beaches call to me, I'm a lover of puns and music (very eclectic taste), and occasional adventurous baker (hit me up, if only for some of my fave recipes).
Current workplace
Jill Pacquing's current company
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Multiplier
10 roles
Jill Pacquing work experience
A career timeline built from the work history available for this profile.
Account Manager Team Lead, Americas
CurrentIn 10 months, I was promoted from Account Manager to IC-Team Lead. This is still a quota-carrying role, with my primary focus still building strong relationships with my customers to foster growth and expansion. - Partnering with customers as their consultant in international pre-hire qualification, country growth, and global expansion. - Managing a book.
May 2022 - Present
Account Manager, Americas
As an Account Manager for the Americas team, I partner with our customers for their international hiring strategy and country expansion goals. During this hyper-growth stage, I wore the hats of both Account Manager and Customer Success Manager while carrying quota and safeguarding existing revenue. Towards the end of this period Customer Success Managers.
Aug 2021 - May 2022
Account Manager
In this role I had the pleasure and privilege of getting to know my clients’ organizations, their recognition ambassadors, and their business goals for recognition and engagement. Armed with this knowledge I tailored recommendations and gave insight into how our SaaS product can be leveraged for their initiatives and goals.Facilitated the client journey.
Jan 2020 - Jul 2021
Client Experience Specialist
As a Customer Experience Specialist at Kudos, I had quite a number of hats and undertook many responsibilities that ranged from Rapport-building, Retention & Renewal, Customer Advocate, Support, and Success. - Onboarded over 55 SMB to large organizations, undertaking both strategic and tactical discussions on implementation, adoption, programming, and.
May 2018 - Dec 2019
Customer Success Team Manager
- Spearheaded the creation of a Customer Success Team in 5 months prior to relocating to Canada. This team primarily focused on the growth of non-key accounts in an effort to get them to agency status within 6 months.
- Facilitated partner success through proper expectation-setting, on-boarding, communication, and platform education and mastery.
- Supported non-key account partners with materials and tips on how to grow their business faster. This was done by providing the materials needed for the product they needed more help on and further platform education.
- Created the Customer Success Journey for the team to follow in order to make sure all non-key accounts are communicated with on a regular basis and kept abreast of the status of their campaigns. This journey also.
Oct 2017 - Feb 2018
Project Manager
- Managed the lifecycle of over 100 monthly SEO, Web Development, Content Marketing, PPC and Social Media projects, including regular client calls on updates, reports, and growth tracking.- As a white label digital marketing agency, I provided B2B knowledge process outsourcing to international digital marketing agencies and was responsible for retention.
Oct 2015 - Oct 2017
Junior Project Manager
As a Junior Project Manager, I did my best to establish and improve the relationship between the company and our clients by making sure they were happy with the services we provided and that they received all deliverables on time. Aside from client-facing responsibilities, I also did audits myself and delegated other responsibilities to contributors. I.
Aug 2014 - Oct 2015
Webmaster
- Implemented On-Page SEO elements across 15+ types of CMS, FTP, and cPanel websites. - Trained 7 other webmasters within this period to transfer the above knowledge and skills.- Completed link building tasks and published fresh content on client blogs.
Mar 2013 - Aug 2014
Intern
- Content Uploading to websites and On-page blog publishing- Minor Site Fixes (WordPress, Joomla)- Product uploads to Magento websites- Search Engine Optimization: On-Page Implementation (WordPress only at this time)- Website Quality Assurance and On-Page Implementation QA
Jun 2012 - Oct 2012
2 education records
Jill Pacquing education
Bachelor Of Science (B.S.), Information And Communications Technology
High School/Secondary Diplomas And Certificates
Rizal Technological University - Laboratory High School
FAQ
Frequently asked questions about Jill Pacquing
Quick answers generated from the profile data available on this page.
What company does Jill Pacquing work for?
Jill Pacquing works for Multiplier.
What is Jill Pacquing's role at Multiplier?
Jill Pacquing is listed as Principal Customer Success Manager at Multiplier.
What is Jill Pacquing's phone number?
AeroLeads has found 1 phone signal(s) with area code 632 for Jill Pacquing at Multiplier.
Where is Jill Pacquing based?
Jill Pacquing is based in Calgary, Alberta, Canada while working with Multiplier.
What companies has Jill Pacquing worked for?
Jill Pacquing has worked for Multiplier, Oyster®, Kudos®, Truelogic, and Truelogic Online Solutions.
How can I contact Jill Pacquing?
You can use AeroLeads to view verified contact signals for Jill Pacquing at Multiplier, including work email, phone, and LinkedIn data when available.
What schools did Jill Pacquing attend?
Jill Pacquing holds Bachelor Of Science (B.S.), Information And Communications Technology from Rizal Technological University.
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