Jordan Cunningham Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

• Addressed many unusual customizations and problems, identifying deep performanceissues and security vulnerabilities, resolving software and infrastructure issues.• Created substantial bash scripts to automate tasks and vastly reduce workload.• Compiled official security policies and worked with engineers to enforce policies.• Investigated security incidents to identify attacks and false alarms, vulnerabilities, implement mitigations, and keep internal and external clients informed.• Administered security fixes, standards, and solutions across the organization.• Worked to sunset insecure and unnecessary services.• Designed and ran bimonthly WarGames simulations to train colleagues regardingincident management, security best practices, disaster recovery, client communications,and tricks of the trade.• Performed intense root cause analyses, user action audits, and data forensics as a partof postmortem incident management.• Directly responsible for all sysadmin/devops aspects of dozens of RHEL AEM and Apacheweb servers in AWS and Azure including system provisioning, monitoring, maintenance,security, troubleshooting, optimization, and application deployment.• Indirectly responsible for thousands of other AEM and Apache servers during on callrotations and covering accounts for colleagues.• Provisioned, expanded, and maintained various styles of high availability architecturesincluding cross region cloud infrastructures.• Worked directly with clients to help manage project development, adherence to bestpractices, testing and validation, security practices, deployment of custom sites andapplications, and to address questions and concerns for all project phases.• Managed MongoDB servers as a part of multiregion authoring AEM systems.

Salt Lake City, Ut, Us

Responsible for all systems administration aspects of 500+ RHEL, SLES, Amazon Linux, and Windows servers including system monitoring, maintenance, troubleshooting, optimization, and application deployment. Worked in an enterprise environment with dozens of other dev, QA, security, and network teams to design, deploy, troubleshoot, and fix various applications, usually based in Tomcat, Springboot, Apache, or IIS. Was one of two sysadmins responsible for many Adobe Experience Manager production and nonprod instances, managing migration, custom code integration, deployment, and extensive troubleshooting. Utilized AWS EC2, S3, SQS, and EFS to migrate and host many of our services. Touched MongoDB, MySQL, MSSQL, and Redis databases. Wrote Bash scripts to automate system functions and reduce workload. Assisted other groups as necessary in all other needed tasks including patching, backups, error investigation, logging, and security.

Set up several Linux and Windows web, mail, DNS, and VPN servers. Configured security for servers and network upon which they’re hosted. Designed Bash scripts to automate server tasks. Designed and installed various websites and applications internally and for clients. Used Adobe Creative Cloud for website and graphic design. Closely monitored operating systems for vulnerabilities and made changes as necessary. Established NAS and automated backups utilizing system-level scripts, OS functionality, and RAID. Used VirtualBox and VPS to virtualize test environments of various flavors of Linux and Windows. Coded various internal tools and web applications using Python, PHP, MySQL, HTML/CSS, and JavaScript. Surveyed location and set up temporary IT installations for client activities in remote locations including hardware, software, and network setup and monitoring. Surveyed location and installed IP surveillance systems for various clients.

Installed, configured, and secured both physical and virtual Windows 2003, 2008, and 2012 servers. Responsible for monitoring and maintaining 400+ Windows workstations and servers with minor Mac OS and Linux support, creating and maintaining automation procedures and scripts. Managed Active Directory, GPO, DNS, DHCP, file storage, backups, firewalls, PBXs, VPNs, databases, and Hyper-V for all machines and clients. Recovered servers from intense malware or other failures and protected servers and workstations from such. Advised clients regarding security, networks, hardware, and software technologies including upgrades, modifications, and expansions. Assisted in system upgrades and migrations. Managed website and its Linux Apache-based server as well as some web applications run from IIS. Established documentation system, wrote documentation for internal tools, and kept documentation up-to-date.

Salt Lake City, Ut, Us

Responsible for management, security, and support of network, servers, systems, user accounts, and end-user applications and experience. Deployed, installed, configured, secured, and managed 300+ Mac OS X/Windows 7 dual-booted machines and OS X and Linux servers. Managed services including DNS, domain controllers, file storage (AFP/SMB), and XAMP/LAMP. Tested and deployed system and application patches and upgrades. Deployed operating systems via imaging servers. Managed accounts and computers via OpenDirectory, LDAP, Remote Desktop, and Bash scripting. Monitored and maintained file and system-state backups. Monitored network traffic and verified network functionality. Installed and managed an IP security camera system. Made plans for equipment upgrades, advised administration concerning technical requirements. Programmed and installed custom asset tracking and attendance systems. Documented and kept inventory of all hardware and other assets using custom asset tracking system. Performed general troubleshooting for users and instructed users on systems usage. Performed all manner of other technology-related tasks as needed.

Salt Lake City, Ut, Us

Called potential students, answering their general questions, and inviting them to speak with a counselor who specialized in a specific program. Was also given the task of programming a custom application using PHP, MySQL, HTML, and CSS for the Associate Enrollment team.

Salt Lake City, Ut, Us

Helped customers find the right products they're looking for, even if they didn't know exactly for what they were looking. Answered questions. Operated point of sale machines. Was simply a great customer service engineer.

Daily wrote original pieces and linked non-original pieces for technology news site read by 100k+ readers. Edited and published community submissions. Moderated comments. Brainstormed to change the functionality and style of the site. Conducted and published interviews with industry leaders such as people from Arch Linux, the Linux Fund, Intel, HP, and the Open Graphics Project. Represented the site and published exclusive pieces for major tech events such as the HP Technology Forum.

Ms -- Cybersecurity And Information Assurance, Computer And Information Systems Security/Information Assurance

Bs -- Information Technology, Operating Systems, Hardware, Programming, Databases