Jake Douglas

Jake Douglas Email and Phone Number

Technical Program Manager II @ Qualtrics
Denver, CO, US
Jake Douglas's Location
Chicago, Illinois, United States, United States
Jake Douglas's Contact Details

Jake Douglas personal email

n/a
About Jake Douglas

I am a seasoned healthcare information technology professional focused on driving better patient outcomes through the use of technology. I have 5+ years of experience in a variety of healthcare IT roles. I've led initiatives and teams to design, implement, and optimize enterprise software solutions for some of the largest health systems in the United States.Through my experience working with electronic medical record and experience management systems, I've developed expertise in helping organizations with strong project management, program governance, and change management.In my current role, I help healthcare systems maximize the value of their patient experience programs through the day-to-day management of HCAHPS programs.I coordinate between client-facing, product, and engineering teams. I assist in the design, configuration, and optimization of technical programs supporting regulatory programs.I work directly with clients on a weekly basis to optimize their use of Qualtrics' enterprise experience management platform.I am a graduate of the Kelley School of Business at Indiana University and hold a B.S. in Supply Chain Management & Business Analytics.

Jake Douglas's Current Company Details
Qualtrics

Qualtrics

View
Technical Program Manager II
Denver, CO, US
Website:
qualtrics.com
Employees:
5770
Jake Douglas Work Experience Details
  • Qualtrics
    Technical Program Manager Ii
    Qualtrics
    Denver, Co, Us
  • Qualtrics
    Cahps Program Manager
    Qualtrics Apr 2024 - Present
  • Qualtrics
    Senior Technical Account Manager, Team Lead
    Qualtrics Apr 2023 - Apr 2024
    Chicago, Illinois, United States
    - Oversee a team of technical account managers supporting a book of business comprised of the nations’ largest healthcare systems- Support account executives and client success managers in securing key contracts renewals and license expansions through client pitches
  • Qualtrics
    Senior Technical Account Manager
    Qualtrics Nov 2022 - Apr 2023
    Chicago, Illinois, United States
    - Collaborate with sales, customer success, and engineering teams to support the growth of strategic healthcare clients’ enterprise patient experience programs- Manage key relationships with hospital directors and CXO/CMOs to grow account footprints through escalation management, consulting on patient experience industry and technical best practices
  • Qualtrics
    Technical Account Manager
    Qualtrics Jun 2021 - Nov 2022
    Chicago, Illinois, United States
    - Serve as the primary post-implementation point of contact and technical liaison for strategic healthcare accounts to expand product usage and align client strategic goals with an enterprise experience data platform.- Coordinate with engineering and product teams to design, build, and develop technical documentation for solutions used in new sales opportunities & implementations
  • Epic
    Project Manager
    Epic Jul 2018 - May 2021
    Verona, Wi
    - Managed timelines and deliverables for a team of 20 analysts to roll out an integrated pharmacy information system driving hospital pharmacy and central production facility operations that support a provincial healthcare system- Created and managed project plans and technical resourcing to balance live site maintenance with roll-outs to 5 waves of hospitals on shortened timelines due to delays caused by COVID-19
  • Melinta Therapeutics
    Supply Chain Management Analyst Intern
    Melinta Therapeutics Jun 2017 - Aug 2017
    Lincolnshire, Il
    - Supported director of supply chain in day-to-day management of product launch activities for a newly FDA approved pharmaceutical product- Improved inventory tracking capabilities for pharmaceutical ingredients and reference standard materials by creating dashboards and automated alerts for par-level reordering

Jake Douglas Skills

Microsoft Office Data Analysis Written Communication Public Speaking Fda Gmp Sales Customer Service Marketing Communications Marketing Strategy Time Management Social Media Marketing Teamwork Leadership Marketing International Business Facebook Print Studies Printing Workflow Scanning Document Management Office Technology Managed Print Services Mobile Applications

Jake Douglas Education Details

Frequently Asked Questions about Jake Douglas

What company does Jake Douglas work for?

Jake Douglas works for Qualtrics

What is Jake Douglas's role at the current company?

Jake Douglas's current role is Technical Program Manager II.

What is Jake Douglas's email address?

Jake Douglas's email address is ja****@****ill.com

What schools did Jake Douglas attend?

Jake Douglas attended Indiana University Bloomington, Corvinus Business School.

What are some of Jake Douglas's interests?

Jake Douglas has interest in Social Services.

What skills is Jake Douglas known for?

Jake Douglas has skills like Microsoft Office, Data Analysis, Written Communication, Public Speaking, Fda Gmp, Sales, Customer Service, Marketing Communications, Marketing Strategy, Time Management, Social Media Marketing, Teamwork.

Who are Jake Douglas's colleagues?

Jake Douglas's colleagues are Lucía López Otal, Ian Mcpeek, Nahid Mohammed, Joseph Schmit, Vivian Dubois, Paula A. Zambrano, Kenny Mei.

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