Jessica Seastead Email & Phone Number

Los Angeles, CA, US

Los Angeles, California, US

Results-oriented COO with a proven record in operational excellence, process optimization, and strategic growth. Skilled in leading cross-functional teams, implementing innovative technologies, and fostering a culture of collaboration and accountability. Expertise in ERP development, human resources, payroll, financial reporting, and accounting. Known for.

Los Angeles, California, US

• Managed the multi-site HR & Operations of a 9.7 million dollar company with over 2100 employees, focusing on strategic and HR business planning, change management, and improving internal systems.
• Increased revenue by 27% and decreased expenses by 10% implementing new initiatives, including developing a Human Resource Information System (HRIS) and bringing outsourced applications in-house, including the Work.
• Improved recruitment quality by 30%, retention by 20% and engagement by 32% directing and improving all HR functions, including recruitment, interviewing, onboarding, hiring, compensation planning, bonus structures.
• Decreased liability by 40% managing all employee relations, acting as liaison as well as an impartial advocate of all involved, giving guidance, issuing disciplinary actions, initiating investigative procedures.
• Decreased internal payroll/accounting cost by 67% managing the planning and development of an HRIS which integrates directly into payroll and QuickBooks.
• Decreased worker’s compensation premium by 42% and reserves by 58% due to direct involvement in claims management and implementing a return-to-work and safety program.

Long Beach, US

• Managed B2B and B2C operations of a 1.2 million dollar startup, focusing on future planning through project management, process improvement and goal alignment.
• Created quality assurance measures to track revenue, profit margins and customer satisfaction.
• Increased Revenue by 2500% by the 4th year through the development of analytics, performance metrics, quality assurance initiatives, and improving processes to streamline business operations.
• Managed website development, utilizing original content to increase search engine optimization by 45%.
• Increased website conversions by 13% managing product and customer satisfaction through analytics tracking, CPM, CPA and CPC advertising.
• Managed business relations for product fulfillment and negotiated contracts for product distribution.

Irvine, CA, US

• Managed the Human Resources Department by working closely with the VP of Operations to align HR initiatives to operational strategies from a start-up of 20 employees to over 300, and through an acquisition.
• Developed the human resources department, including procedures, policies, programs, and functions, to improve the quality of work for the employees and the success of the company.
• Created, implemented and facilitated management and employee training programs, including new hire, onboarding, benefit orientations, and sexual harassment trainings.
• Increased employee count by 500% by implementing a quality recruitment program.
• Increased retention by 15% by designing and implementing programs that increased morale, including lunch n’ learns, team building functions, commemorative recognition, development and succession planning.
• Developed and implemented H1B and Green Card processing.

Doctor Of Education - Edd, Organizational Leadership

Master'S Degree, Human Resources Management

Ba, Organizational Leadership

Aa, General Education