Results-oriented COO with a proven record in operational excellence, process optimization, and strategic growth. Skilled in leading cross-functional teams, implementing innovative technologies, and fostering a culture of collaboration and accountability. Expertise in ERP development, human resources, payroll, financial reporting, and accounting. Known for driving measurable results and organizational success.Key Achievements:Implemented strategic initiatives during the challenging period of COVID, leading to remarkable outcomes, including growing company revenue to $22 million, an increase of over 120%.Spearheaded process optimization initiatives, achieving a 175% improvement in operational efficiency and significant cost savings.Enhanced efficiency through innovative technologies, implementing KPIs for continuous improvement, and reducing payroll processing time by 125%.Collaborated on strategic initiatives, contributing to long-term business plans, sustainable growth, and market expansion.Managed HR functions, implementing engagement programs leading to a 35% increase in employee satisfaction and retention.Navigated the company through the COVID crisis, securing government financing, implementing cost-effective measures, and preserving jobs.Ensured financial resilience by diversifying revenue streams, negotiating partnerships, and implementing a comprehensive ERP system, reducing administrative overhead by 300% and increasing data accuracy by 150%.Leadership Skills:Built high-performance teams, fostering a culture of innovation and mentorship.Cultivated strong stakeholder relationships, providing regular updates on operational performance and strategic initiatives.

• Managed the multi-site HR & Operations of a 9.7 million dollar company with over 2100 employees, focusing on strategic and HR business planning, change management, and improving internal systems. • Increased revenue by 27% and decreased expenses by 10% implementing new initiatives, including developing a Human Resource Information System (HRIS) and bringing outsourced applications in-house, including the Work Opportunity Tax Credit (WOTC) saving the Company 20k. • Improved recruitment quality by 30%, retention by 20% and engagement by 32% directing and improving all HR functions, including recruitment, interviewing, onboarding, hiring, compensation planning, bonus structures, diversity and inclusion, performance management, and employee development. • Decreased liability by 40% managing all employee relations, acting as liaison as well as an impartial advocate of all involved, giving guidance, issuing disciplinary actions, initiating investigative procedures, standardizing documentation, and determining appropriate recourse. • Decreased internal payroll/accounting cost by 67% managing the planning and development of an HRIS which integrates directly into payroll and QuickBooks. • Decreased worker’s compensation premium by 42% and reserves by 58% due to direct involvement in claims management and implementing a return-to-work and safety program. • Implemented ACA compliance, including benefit eligibility, and issuance of IRS 1094 and 1095 tax forms, all prepared in-house. • Lowered CA unemployment tax rate by 2.7% through proper management of EDD claims. • Analyzed financials, including profit/loss, income/balance sheet, cash flow, to develop a forecast and plan future development needs accordingly. • Managed the revisions of internal policies, employee manual and required postings to include recent changes in wages, LAWA, paid sick leave, ACA, bullying, harassment, background questioning, drug and alcohol testing, etc.

• Managed B2B and B2C operations of a 1.2 million dollar startup, focusing on future planning through project management, process improvement and goal alignment. • Created quality assurance measures to track revenue, profit margins and customer satisfaction. • Increased Revenue by 2500% by the 4th year through the development of analytics, performance metrics, quality assurance initiatives, and improving processes to streamline business operations. • Managed website development, utilizing original content to increase search engine optimization by 45%. • Increased website conversions by 13% managing product and customer satisfaction through analytics tracking, CPM, CPA and CPC advertising. • Managed business relations for product fulfillment and negotiated contracts for product distribution. • Trained, developed, and motivated employees and contractors, acting as a mentor, a resource, and problem-solver.

• Managed the Human Resources Department by working closely with the VP of Operations to align HR initiatives to operational strategies from a start-up of 20 employees to over 300, and through an acquisition. • Developed the human resources department, including procedures, policies, programs, and functions, to improve the quality of work for the employees and the success of the company. • Created, implemented and facilitated management and employee training programs, including new hire, onboarding, benefit orientations, and sexual harassment trainings. • Increased employee count by 500% by implementing a quality recruitment program. • Increased retention by 15% by designing and implementing programs that increased morale, including lunch n’ learns, team building functions, commemorative recognition, development and succession planning. • Developed and implemented H1B and Green Card processing. • Managed employee compensation plans and the department budget. • Implemented emergency evacuation and workplace safety programs, including IIPP and OSHA. • Investigated, responded and resolved employee problems and challenges, including harassment and discrimination claims. • Advised management and executive team on possible legal risks, balancing legal requirements and business needs.