Jordan Edwards Email & Phone Number

Charleston, South Carolina, United States

- Build, test and maintain workflow automation processes- Transform high level product requirements into workflows and designs- Triage and resolve defects and errors in existing workflow processes- Maintain design and specification documentation for all workflow processes- Collaborate with development, product management and customers to establish user.

- Managed and executed internal and customer projects- Tested current workflow of data collection tools; troubleshot and resolved technical issues resulting from workflow changes- Customized and built compliance and assessment tools for data collection- Maintained knowledge base of recent and planned product development

Charleston, South Carolina, United States

- Maintained successful relationships with medical staff offices of seven organizations; managed applications of approximately 2,300 practitioners- Provided quality assurance of practitioner applications before submission to medical staff leadership- Ensured application deadlines were met with client credentials committees, medical executive committees and.

Mt. Pleasant, SC

- Oversaw processing of initial appointment and reappointment applications - Provided follow-up for primary source verification requests via phone and email- Collaborated with credentialing coordinator and medical staff office in meeting application deadlines- Aided practitioners in the completion of online applications and submission of application.

Mt. Pleasant, SC

- Reviewed new applicant request forms and ensured validity of new applicant data- Provided exceptional customer support via phone and email as well as timely correspondence for credentialing support tickets in Zendesk- Handled large volumes of data entry and information management- Sent initial primary source verification requests for practitioner.

Daniel Island, South Carolina

• Provided Education Edge product support to a variety of clients and educational organizations
• Maintained a low case load through effective troubleshooting and resource management
• Managed cases and situations involving escalated and frustrated clients
• Assisted in training of new full time and temporary staff members in Education Edge product

• Supervised and provided guidance for residential Living and Learning Community staff of 13
• Coordinated administrative duties such as building opening/closing and weekly office hours
• Addressed staff conflicts, disputes between building residents and emergency situations
• Maintained professional relationships with staff, students and other campus departments

• Assisted in the distribution of the magazine’s first print issue and event calendars
• Aided in arrangement of launch party event for "CHARLIE: 50 Most Progressive" on February 24, 2012
• Prepared slideshow highlighting extra photography to be displayed at the launch party

• Developed healthy relationships with residents that allowed them to mature academically and socially
• Organized and publicized programs to promote community development
• Enforced College of Charleston and Residence Life and Housing policies and procedures
• Documented situations involving disciplinary actions by writing incident reports

• Advised students through small group meetings and one-on-one talks to assist with their college transition
• Exhibited knowledge of campus resources for students and how to use them
• Aided in the development of programs and services that address the needs of new students and families
• Conducted presentations to familiarize students with campus clubs, groups and departments

Bachelor Of Computer Science, Computer Science, 4.0

Bachelor Of Arts (B.A.), Communication And Media Studies

Activities and Societies: Residence Life and Housing: Resident Assistant, Residence Hall Director; Office of New Student Programs.