I'm a designer, strategy consultant, coach, and author who works with teams and organizations to launch new products and services while building more agile, entrepreneurial cultures.Over the years, I've partnered with clients like Johnson & Johnson, PayPal, American Express, Fidelity, and 3M to help them solve real problems for their customers and create measurable business value.I'm the co-author of Sense & Respond, which was nominated for the Thinkers50 distinction in Innovation, and Lean UX, which won a Jolt Award and is recognized as one of the top User Experience books of all time.My 2019 book, Outcomes Over Output, offers a practical framework for teams to focus on results that matter and has become a cult-classic.I'm also the co-author of Who Does What By How Much?—a book about OKRs and how they help teams prioritize the work that makes customers happy. Because, ultimately, everyone has a customer, even if it's not always obvious.As co-founder of Sense & Respond Learning, I work with Product, Design, and Innovation leaders to deliver fun, practical & actionable workshops and training programs tailored to their challenges.I bring an entrepreneurial perspective to my work, shaped by my experiences as the co-founder of Neo, a pioneering digital product agency, and the co-founder of IxDA, a global design community with over 100,000 members.Whether it's through writing, speaking, or coaching, my goal is to make work more effective, creative, and fun.My specialties are:→user experience design,→ product management,→ product strategy,→ product discovery,→ OKRs & Goal-Setting,→ design thinking,→ digital transformation,→ agile and lean methods,→ Lean Startup,→ public speaking,→ and publishing.Beyond my work, I'm passionate about exploring creativity through photography, baking, and writing. I bring these creative insights into my coaching and workshops to inspire fresh approaches to solving challenges.Let's connect—I'd love to hear about your challenges and help you turn them into opportunities.