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@thehcigroup.com
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James Serrano is listed as Cyber Security Specialist at Deloitte, based in Sanford, Florida, United States. AeroLeads shows a work email signal at thehcigroup.com and a matched LinkedIn profile for James Serrano.
James Serrano previously worked as PKI O&M Engineer & Security at Deloitte and Solutions Specialist - IT Lead at Deloitte. James Serrano holds Bachelor Of Science - Bs, Security And Risk Analysis: Information And Cyber Security from Penn State World Campus.
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AeroLeads found 1 current-domain work email signal for James Serrano. Compare company email patterns before reaching out.
As a PKI O&M Engineer & Security at Deloitte, I apply my cybersecurity and network security skills to protect the digital assets and data of our clients. I have over six years of experience in IT, including nine years in the military, where I received multiple honors and awards for my service and performance. I hold a CompTIA Security+ certification, ISC2 CC and Microsoft Azure certifications, as well as a Cybersecurity Bootcamp certification from Fullstack Academy which consisted of hands-on training in blue team and red team scenarios.I have a bachelor's degree in Security and Risk Analysis with a minor in Information Science and Technology from Penn State, where I earned a certificate from the National Security Agency for academic excellence. I also have an active Top-Secret clearance and a passion for learning and growing in the field of cybersecurity. My goal is to leverage my knowledge, skills, and credentials to help clients achieve their security objectives and mitigate cyber risks.
Listed skills include Security Clearance, Leadership, Information Technology, Mobile Device Management, and 44 others.
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A career timeline built from the work history available for this profile.
Worldwide, Oo
Vulnerability scanning and management utilizing Nessus/Tenable.sc products.Support the development of identification complaint with NIST800-53.Active threat monitoring with Elastic Security Information and Event Management.Responsible for Incident Response if the situation arises.Advise on vulnerability posture and patch management for a wide array of networks and assets.
Worldwide, Oo
Provisioning of Public Trust and Common Policy certificates.Master Local Registration Agent, responsible for the issuance of TLS, end user identity software certificates and issuance of OPDIV's registrar certificates.Support the development of identification complaint with NIST800-53.Assist in vulnerability management utilizing Tenable products.General SIEM administration, tuning and monthly reporting.
Worldwide, Oo
Stood up service desk of 20+ technicians to assist with upcoming agency merger. Developed Knowledge Base for Federal agency consisting of over 100 SOPs.Created and implemented policies and company guidelines for a structured and well-versed remote service desk team.Organized training curriculums for multiple tiers to deliver an onboarding experience that will have new technicians ready for customer support day one of go-live.Maintained a MTTR of 26 minutes in a high-volume environment.Sustained a 96% call handling rate with a team of 20+ technicians supporting over 10,000 usersAssisted in Command Cyber Readiness Inspection (CCRI) ensuring accountability of cyber, physical assets, unclassified and classified resources for a rigorous inspection.
Robins Afb, Ga, Us
Control entry into installation, protect assets and personnel vital to national security.Enforce laws according to regulation and orders by installation commander to safeguard classified data. Conduct regular patrol of my area, monitor and respond to calls to continue maintaining safety of personnel.Stay current with use of force and weapons training, report and document all security incidents and maintain accountability.
Robins Afb, Ga, Us
Received, stored and dispensed petroleum, oil and lubricant products. Took emergency precautions to prevent harm in event of petroleum spillage or fire. Operated pumps, pipelines, and tanker equipment.Operated aircraft refueling systems and equipment.Followed safety regulations and procedures for handling hazardous and dangerous material.
Jacksonville, Florida, Us
Manage and train service desk technicians on a wide range of IT related issues and troubleshooting steps.Implement company guidelines and policies to maintain a cohesive and professional environment.Review ticket quality from service desk technicians through Service Now and provide coaching when needed.IAM/DocuSign admin responsible for ensuring onboarding and non-employee information maintains integrity and documents are completed correctly.Update and maintain information through Azure database with administrative privileges and active directory access.Monitor and maintain a low ticket queue through Service Now with efficient and quick resolutions for users to continue workflow.Maintain a cohesive high call volume help desk team to ensure timely resolutions and consistent workflow.Establish Knowledge Base articles to help with quick references to resolutions for old and new issues.
Jacksonville, Florida, Us
Guide and assist clients through troubleshooting options to help resolve I.T. related issues in a high volume ticket environment.IAM/DocuSign admin responsible for ensuring onboarding and non-employee information maintains integrity and documents are completed correctly.Update and maintain information through Azure database with administrative privileges and active directory access.Support McAfee encryption issues with hard drives, IAM collisions, VMWare Horizon Client faults, and Azure MFA resets.Support providers on Epic issues with unlocks and ensure providers maintain the correct access to electronic medical record templates.Monitor and maintain a low ticket queue through Service Now with efficient and quick resolutions for users to continue workflow.Maintain a cohesive high call volume help desk team to ensure timely resolutions and consistent workflow.Train lower tier employees on proper troubleshooting steps to serve users with efficient and effective knowledge to maintain trust and a strong relationship with clients.Establish Knowledge Base articles to help with quick references to resolutions for old and new issues.Train and stay up to date on new services and technologies to keep a diverse skill set.
Jacksonville, Florida, Us
Tier III Support Technician Support of Mobile Device Management (MDM), RSA SecureID Access, and Azure Database.Guide and assist clients through troubleshooting options to help resolve I.T. related issues in a high volume ticket environment.Assist in system and application migration for Office 365 users to current and updated version and ensure vital information is transferred over successfully with no faults. Monitor and maintain a low ticket queue through Service Now with efficient and quick resolutions for users to continue workflow.Maintain a cohesive high call volume help desk team to ensure timely resolutions and consistent workflow.Train lower tier employees on proper troubleshooting steps to serve users with efficient and effective knowledge to maintain trust and a strong relationship with clients.Establish Knowledge Base articles to help with quick references to resolutions for old and new issues.Train and stay up to date on new services and technologies to keep a diverse skill set.
Jacksonville, Florida, Us
Tier I Help DeskSupport of Mobile Device Management (MDM), RSA SecureID Access, and cloud base applications.Receive calls and assist users in troubleshooting steps to help resolve technical issues.Implement quality tickets through Service Now to ensure tickets are resolved in meaningful timespans.Assist in system and application migration for Office 365 users to current and updated version and ensure vital information is transferred over successfully. Maintain a cohesive high call volume help desk team to ensure timely resolutions and consistent workflow.Train and stay up to date on new services and technologies.
Buffalo, Ny, Us
Maintain working and efficient systems throughout TIAA stadium for events and client based systems. Troubleshoot and resolve any issues or malfunction with operating systems, clover based systems and mobile equipment throughout the stadium. Work closely and cohesively with team members to ensure systems are running and no faults are occurring to keep events running smoothly and customers happy. Coordinate and guide teams of four or more to resolve tech related issues throughout a large landscape to ensure every issue is resolved in a meaningful timespan. Continuing to train, expand knowledge and stay up to date on computers, network and systems to provide effective resolutions and working equipment.
Richmond, Virginia, Us
Helped and assisted customers from all different backgrounds with their car buying needs.Overcame stipulations and barriers to ensure customers received reliable and consistent transportation.Constant learning and training on vehicles from all different makes and brands to attain strong company and product knowledge.Followed up and maintained great customer service to help keep Carmax a place to go for a great car buying experience.
Monitored and transported inmates throughout Lew Sterrett Detention Facility.Conducted routine security checks to ensure safety of other officers and civilian employees in the facility. Accountable for safety of officers and inmates, ensuring there is order and discipline throughout the facility.Conducted thorough searches of inmates and property, to prevent contraband and weapons from entering the living quarters.Managed and filed reports of any incidents that may occur throughout the facility.
Arlington, Virginia, Us
Received, stored and dispensed petroleum, oil and lubricant products. Took emergency precautions to prevent harm in event of petroleum spillage or fire. Accountable for 138 million gallons of petroleum products, valuing at a rough estimate amount of $499,560,000. Ensured the product was clean by performing Aqua Glo Test which detects water within the product. Operated pumps, pipelines, and tanker equipment.Operated aircraft refueling systems and equipment.Followed safety regulations and procedures for handling hazardous and dangerous material. Demonstrated true devotion during Collective High Altitude Training in Camp McGregor while operating and maintaining fuel and tank equipment, to ensure fuel is safe enough to enter aircraft, resulting in receiving the Army Achievement Medal.
Jacksonville, Fl, Us
Assisted supervisors in General Accounting and Payroll Offices to ensure sensitive paperwork was scanned, indexed and filed throughout the University’s database. Maintained and organized sensitive paperwork.Assisted supervisors in conducting a proficient and cohesive work environment.Performed routine checks on University’s database to ensure no errors or faults occurred in the system.
Quick answers generated from the profile data available on this page.
James Serrano works for Deloitte.
James Serrano is listed as Cyber Security Specialist at Deloitte.
AeroLeads has found 1 work email signal at @thehcigroup.com for James Serrano at Deloitte.
James Serrano is based in Sanford, Florida, United States while working with Deloitte.
James Serrano has worked for Deloitte, Us Air Force Reserve, The Hci Group, Delaware North, and Carmax.
You can use AeroLeads to view verified contact signals for James Serrano at Deloitte, including work email, phone, and LinkedIn data when available.
James Serrano holds Bachelor Of Science - Bs, Security And Risk Analysis: Information And Cyber Security from Penn State World Campus.
James Serrano is listed with skills including Security Clearance, Leadership, Information Technology, Mobile Device Management, Records Management, Problem Solving, Stress Management, and Security/Safety Procedures.
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