Jonathan Setzekorn Email & Phone Number

Kannapolis, Nc, Us

Harrisburg, Nc

Responsible for overseeing growth and development of services offered by Environmental Comfort Solutions.

Charlotte, Nc

Responsible for maintaining the comfort of associates and customers in approximately 3500 banking centers, while reducing energy usage, by remotely controlling and monitoring a combination of approximately 21,000 HVAC systems and lighting zones spanning 34 states.Responsible for the daily operations of Bank of America’s Intelligent Command & Control Center• Led and managed 7 direct reports• Developed and implemented operational processes• Developed and implemented operational metric dashboards and reporting• Managed national contractor relationships• Provided quality assurance governance• Provided specifications and coordinated implementation of call center build-out• Increased call answer rate from 65% to over 90%• Assisted in CMMS development• Assisted in analytic and alarm development• Achieved over $5MM in annual energy savings• Maintained over 99% portfolio online• Prevented dispatch on over 50% of service requests

Charlotte, Nc

Responsible for providing customer service support to Carrier National Account customers and National Account Managers (NAM’s), as well as all Carrier Service USA Account Managers.Responsible for supporting over $200MM in annual sales• Provided national technical support (remote and on site)• Provided customer and in-house training• Provided manufacturing quality feedback• Developed and delivered technical/sales presentations• Responsible for coordination of mass field modifications• Assisted in prototype implementation and evaluation• Assisted in process design, improvement, and implementation• Achieved status of Carrier National Account’s resident RTU expert

Charlotte, Nc

Responsible for the remote monitoring of HVACR and lighting systems, for clients of Carrier National Accounts.• Performed remote technical troubleshooting• Performed virtual start-ups of new systems• Responded to and logged alarms in a timely and professional manner• Responsible for reviewing new equipment and providing feedback to engineering• Performed customer specific data collection and analysis• Prepared and delivered customer presentations/recommendations

Centralia, Il

Responsible for the daily scheduling and operations of the service and installation departments. Responsible for reducing cost while maintaining quality assurance and customer satisfaction• Led and managed 8 direct reports• Performed custom equipment and duct design• Performed inside and outside sales• Performed product service• Performed product installation• Performed sheet metal fabrication• Performed parts counter, warehouse, and truck inventory control• Performed maintenance, service, and installation of large commercial units in industrial areas such as: Cambridge Industries, General Tire, Radiac Abrasives, and Universal Packaging• Performed refrigeration service and support for such brands as: Beverage Air, Deltech, Manitowoc, Ice-o-matic, and Scottsman