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José Santos Faustino Email & Phone Number
Customer Service QA | Data Analytics and Reporting
at
TAP Air Portugal
LinkedIn matched
✓ Verified August 2026
3 data sources
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Current company
Role
Customer Service QA | Data Analytics and Reporting
Location
Lisboa, Lisbon, Portugal
Who is José Santos Faustino? Overview
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Quick answer
José Santos Faustino is listed as Customer Service QA | Data Analytics and Reporting at TAP Air Portugal, based in Lisboa, Lisbon, Portugal. AeroLeads shows a matched LinkedIn profile for José Santos Faustino.
José Santos Faustino previously worked as Customer Service QA | Data Analytics & Reporting at Tap Air Portugal and Customer Service | Commercial assistant at Tap Air Portugal. José Santos Faustino holds Licenciado, Food Production from Escola Superior De Hotelaria E Turismo Do Estoril.
Company email context
Email format at TAP Air Portugal
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TAP Air Portugal
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Profile bio
About José Santos Faustino
José Santos Faustino is a Customer Service QA | Data Analytics and Reporting at TAP Air Portugal. They possess expertise in microsoft excel, controle de qualidade, microsoft office, project management, team leadership.
Listed skills include Microsoft Excel, Controle De Qualidade, Microsoft Office, Project Management, and 1 others.
Current workplace
José Santos Faustino's current company
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6 roles
José Santos Faustino work experience
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Customer Service Qa | Data Analytics & Reporting
- Data analysis and KPI monitoring to support strategic and operational management (usually from Talkdesk and Salesforce environments)- Extraction and transformation of data related with Customer Service operations- Design and maintenance of Excel data models through Power Query and Power Pivot tools
Customer Service | Commercial Assistant
- Phone support to passengers in general or commercial matters- Sale of products and services
Jul 2018 - Apr 2019
Supervisor | Qa & Call Audit
Supervisor:- Management and evaluation of team performance- Training / coaching team members- Operational data analysis- Elaboration of process flows (decision trees)- Reporting- Management of disputes related to auditsCall Audit:- Hearing phone calls- Assessment of assistants' performance- Identification of training needs and opportunities for process improvement
Jan 2013 - Jun 2018
Supervisor | Customer Service
Supervisor:- Operational and administrative management of the team- Performance evaluation- Service support- Conducting training / coaching actionsAssistant:- Customer calls answering- Registration of information on the CRM platform
Dec 2011 - Dec 2012
Customer Service | Complaints Backoffice
- Complaints management- Calls with customers and partners- Mediation of complaints between customers and partners
Oct 2006 - Jun 2010
1 education record
José Santos Faustino education
FAQ
Frequently asked questions about José Santos Faustino
Quick answers generated from the profile data available on this page.
What company does José Santos Faustino work for?
José Santos Faustino works for TAP Air Portugal.
What is José Santos Faustino's role at TAP Air Portugal?
José Santos Faustino is listed as Customer Service QA | Data Analytics and Reporting at TAP Air Portugal.
Where is José Santos Faustino based?
José Santos Faustino is based in Lisboa, Lisbon, Portugal while working with TAP Air Portugal.
What companies has José Santos Faustino worked for?
José Santos Faustino has worked for Tap Air Portugal, Altice Portugal, Pt Contact, and Zon Tv Cabo.
How can I contact José Santos Faustino?
You can use AeroLeads to view verified contact signals for José Santos Faustino at TAP Air Portugal, including work email, phone, and LinkedIn data when available.
What schools did José Santos Faustino attend?
José Santos Faustino holds Licenciado, Food Production from Escola Superior De Hotelaria E Turismo Do Estoril.
What skills is José Santos Faustino known for?
José Santos Faustino is listed with skills including Microsoft Excel, Controle De Qualidade, Microsoft Office, Project Management, and Team Leadership.
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