Custom apparel, team sports wear, screen printing and embroidery. Freight delivery services.

Sports related podcast

Non-profit, youth basketball organization based in Central Texas. We travel across the Southwestern USA competing in basketball tournaments and camps. We provide mentor-ship outside of basketball as well. We help prepare our young athletes for success on and off the court. We are firm believers in the Student coming Before the athlete.

Courier deliveries for on-demand routes

Head Coach for Volleyball, Cross Country, Basketball and Track & Field. Currently hold Active CDL for State of Texas. I am also the Recruiting Coordinator for the campus as well. Social Media Manager.

Courier for on-demand deliveries

Football, Basketball, Track & Field, Cross Country

Non-Profit Organization

Volunteer Coach in Youth Sports Leagues (Basketball/Flag Football)

* Accountable for the development of team members, escalations, call queue, and the day-to-day operation of the calling floor. * Works to ensure all Contact Center metrics are met and maintained * Coaches direct reports * Monitors attendance balances of direct reports * Ensures direct reports are following all scripts and approved work flows * Utilizes all software to enhance development of direct reports * Responsible for assisting in the completion of performance management reviews and goals. Accountable for making sure each direct report is educated on the progression of their identified goals. * Provides coaching that teaches direct reports how to diffuse escalated callers and teaches the soft skills needed for successful patient satisfaction * Attends meetings and discussions as planned * Responsible for identifying rule changes and communicating those updates to the appropriate department. * Handles escalations driven through either telephonic interaction or workflow * Communicates effectively with all patients when handling escalations of providing back up support for emptying out queued calls within pods * Monitors the day to day activities of all direct reports and works with the other members of the Supervisor Team to assist when needed * Monitors staffing needs and offers assistance to all direct reports as needed * Monitors the daily effectiveness of each direct report and makes sure that the time spent in the queues is managed efficiently. * Accountable for working with assigned department and attending department meetings in order to capture feedback on the success of the team and the queue support. * Responsible for communicating with Leadership to identify areas of improvement as well as reward and recognition

Volunteer coach youth football for ages 6-12 years old.

* Assist customers with tax return paperwork.* Use Tax Slayer Pro 2008 tax software as well as Drake 2009 Tax Software.* Set up Rebate Anticipation Loans through JP Morgan Chase Bank.

* Billing Review, Escalations, Follow Up.* Adjustment/Credit management.* Inbound/Outbound Call Center Supervisory Position.* Handle Escalation calls from Level I & Level II Finance Representatives as well as other departments.* Set rate plans, payment plans as well as performed billing research to find errors for adjustments.* Utilize Microsoft Office, Microsoft Access, and Microsoft Excel daily.* Provides analysis and interpretation of customers' financial status for proper evaluation of risk and the establishment of proper credit limits* Interacts with sales support, customer service, and accounts receivable in reconciling accounts and processing payments* Prepares recommendations and makes credit approval decisions on new accounts* Analyzes and reports on credit memo and write-off activity.* Monitors and communicates credit concerns to management.* Handles payments received from customers and credits them to accounts accurately.

* Performed dual role in Furniture and Electronics Departments.* Accurately inform customers of the modern technology being used in today’s electronic age.* Set-up and demonstrate Plasma, LCD, and DLP high-definition televisions throughout store.* Input customer orders and set-up home deliveries for large furniture and appliances.* Use training obtained through certification courses daily.* Reconciled daily department transactions.

* Used powered pallet jacks to fill temperature controlled food trailers.* Loaded Meat and Produce products on trailers for surrounding stores.* Secured pallets to ensure stores received excellent food products.* Stacked items on pallets according to the need for the stores.* Hand-picked items in a set time desired.* Key member to loading team that ranked #3 out of all Wal-Mart Distribution Centers in USA.