Jean-Sébastien Ghis Email & Phone Number

Lyon, Fr

Greater Lyon Area

I'm currently leading SpendHQ's global Customer Experience team, covering all product lines and geographies.Our goal is to provide the best Customer Experience end-to-end. We drive value realization for hundreds of Procurement Organizations that are using our solutions to get insights from their Spend, identify Financial and Non-Financial Opportunities, execute plans and report on Performance.The role was offered to me as SpendHQ re-organized its global post-Sales operations based on the model we had put in place at Per Angusta and the solid gross and net retention performance that we had been delivering.

Lyon, Auvergne-Rhône-Alpes, France

Per Angusta is the Procurement Performance Accelerator.We build a SaaS solution to pilot your Procurement performance and make your contribution visible in your organisation.My role covers post-sales activities in all geographies where we operate (primarily North America and EMEA). The Clients team is responsible for making sure that our clients get the most value out of our solution and services from day one.I led transformation in a team that grew 2.5x in 12 months, implementing mid-management layers and creating 3 specialist teams in the process: - onboarding- customer success- account management

Lyon Area, France

UpClear provides Entreprise Software-as-a-Service to Consumer Goods companies of any size.The company's flagship software BluePlanner is a best-in-class platform for Revenue Management used by customers in multiple geographies served from four offices in New York, London, Paris and Hong Kong.I was heading the EMEA Customer Success Team, as well as the global Client Lead for UpClear's largest global account.Developed and rolled out a Customer Success framework to support and drive our clients value realisation, maintained high satisfaction level, increased application footprint and grew ARR.

Lyon Area, France

Heading the global team in charge of UpClear's largest account, transitioning mindsets and processes from Customer Services to Customer Success orientation.Nurtured customer relationships, achieved consistently positive satisfaction scores, increased UpClear's solution footprint leading to year-on-year revenue and client count growth.

Lyon Area, France

I assisted an entrepreneur to start an entreprise software company delivering specialist solution for access rights management and audit.

Lyon Area, France

Blédina is the strong leader on the french Infant Nutrition market, producing baby food and infant milks for France and several markets globally.Reporting to the VP Finance, I was initially in charge of identifying and mitigating operational risks to drive performance and efficiency, interacting with all levels of the company (from factory workers to senior leadership team)I then went on to oversee various projects supporting the business unit's transformation roadmap :- complete rebuild of all Finance, Commercial and Supply Chain BI tools. 850 K€ budget.- implementation of a new procurement system, managing roughly 170 M€ of indirect spend- implementation of a T&E cloud-based solution processing 8000+ expenses forms annually

Paris, France

5-month mission to restaff, train and coach a new global support team with an objective to increase service level and staff retention.

London, England, United Kingdom

Responsible for Finance (SAP), Purchasing (SAP, EBP) and Reporting (Microstrategy, Essbase) applications. Supporting 3 business units in London and Dublin (aprox. 300 m£ sales). 1 direct report.I then moved to France to head a larger team on a similar scope, for 2 Baby Nutrition business units generating sales of approximately 700 M€Managed 2 project managers and led a SAP FI-CO Rollout.

Paris Area, France

SAP FI-CO Functional + Configuration ExpertiseDeployment : Template roll-out to 2 business units in France and Belgium (totalling over 1 bn€ sales combined)I then moved on to a Central Team expertise role : responsible for IM, AA, FI master data, FI-SD integration and FI-MM integration. In that capacity I supported live business units as well as deployment projects worldwide.

London, United Kingdom

Application design and build (Lotus Notes technology): Marketing and Sales activities ManagementInnovative B2B platform (IBM WCS): allowing our customers to place their orders online

Paris Area, France

Roll out of bespoke AS400 Customer Service System (Accounts Receivable Module)

Dess, Informatique De Gestion

IT Management

Msg, Finance