Solutions Architect, with Specialisation in Data Management, Storage, Backup Solutions, and Virtualisation

Solutions Architect, with Specialisation in Data Management, Storage, Backup Solutions, and Virtualisation

Company profileA high profile 'best of breed' technology solutions provider, specialising in Infrastructure, Integration and Management solutions which boasts a 30 year history of sustainable and profitable growth. With a €3.5 billion turnover and 1 million+ users across Europe, they offer their wide range of Corporate and Government clients a business driven, unbiased and vendor independent solutions to all computing needs.

ResponsibilitiesEstablishment of initial customer requirement and analysisSolution design and developmentBusiness case developmentSpecification and proposal construction, presentation of proposals to customersProject planningProject implementation and deliveryProject related communication and progress reportingCustomer relationship managementPost sales technical supportCreation and delivery of project documentationPost installation handover and signoff

Alpha Business Computers is Value Added Resellers specialising in providing vendor independent Data Storage and Network solutions from all the major manufactures to customers throughout the UK. To meet this requirement Alpha has a dedicated data management team to provide customers with professional services to assist in implementing the data storage solutions. ResponsibilitiesEstablishment of initial customer requirement and analysisSolution design and developmentBusiness case developmentSpecification and proposal construction and presentation of proposals to customers.Project planningProject implementationProject related communication and progress reportingCustomer relationship managementPost sales technical supportCreation and delivery of project documentationPost installation handover and signoffDaily supervision of project teamsPerformance monitoring of project team membersSignificant AchievementsHighly available SQL cluster utilising a SAN storage solution to provide a stable application platform to manage the creation, and registration of pre paid mobile phone vouchers. Highly available SAN solution to support the network infrastructure of a major retailer. Also provides a managed data replication solution over a low speed network link between two sites. Highly available storage solution to support a major NHS trust E-mail and file sharing systems. Also provides data replication solution with a backup and recovery system. Highly available applications, servers, and storage solution for a major photographic retailer. This provides a 40TB storage solution based on HP EVA5000 storage systems, replicated between 2 computer rooms utilising stretched clusters to support the applications of the business.

ResponsibilitiesEstablishment of initial customer requirement and analysisSolution design and developmentSpecification and proposal constructionProject implementationProject related communication and progress reportingPost sales technical support.Creation and delivery of project documentation.

ResponsibilitiesLooked after all aspects of the company's Customer on-line network.Undertook day-to-day connection, maintenance and training of customers to the on-line system using their own equipment and operating systems.Resolved problems encountered by the field sales teams and their laptop computers and trained them in its use.Specified, commissioned, configured and rolled out the network in the UK.Expanded the network to cover all operating countries and languages.Devised and implemented training programme for incoming and junior staff.Improved connection rates from 80% to 99%.Reduced the costs and improved the reliability of the connections.Provided all customers with local access points via X.25 Networks.Wrote and configured the communications software used.Integrated connections to other services with the communications package.Provide local IT support to the regional offices including installation and configuration of equipment attached to the LANs.Significant AchievementsAnalysed, specified, designed and implemented a dial in network for 16,000 customers, operating in 14 separate countries requiring a response time of no more than four seconds running on modest equipment. Specified and configured the Software to be used, wrote the installation and configuration routines for the network access and made this available in ten languages in both DOS and Windows versions. Ensured that the number of successful conversions to be handled by the new software is raised from 60% to 95% or higher in order to reduce support costs savings estimated at £1.5 million. Increased the number of connected customers from 1% of customers to 80% of customers.

Export Credits Guarantee Department of the Department of Trade and IndustryResponsibilitiesSupported the work of a National Account manager.Managed day-to-day problems from customers on their insurance policies.Produced reports for the National account manager prior to meetings.Advised customers on their insurance problems.Underwrote cover for customers.Worked in Claims, Policy underwriting, Buyer underwriting and premium sections.