James Green Email & Phone Number

Boston, Ma, Us

Menlo Park, Ca, Us

Helping companies discover and optimize their customers’ and employees' experiences- Use customer journey analytics to quantify every experience across channels- Leverage digital & AI to increase self service containment and first call resolution, reduce handle timeJamie.Green@genesys.com

Boston, Ma, Us

(Acquired by Genesys)

Irvine, California, Us

Responsible for driving digital/analytic transformation for Alteryx key accounts, including Abbott Laboratories, Franklin Templeton, Fannie Mae, Freddie Mac, Omnicom Media Group and Publicis Groupe. Sales strategies focused on analytic process automation and the value associated with increased productivity and reduced risk. Analytic processes typically 5x to 40x faster than traditional approaches, resulting in 1000s of hours saved for my clients.

San Jose, Ca, Us

Responsible for sales of Adobe's digital marketing consulting services. Focus on digital marketing technology and strategy (targeting/optimization, campaign management, web content management, analytics and audience segmentation).

Columbia, Md, Us

Merkle is the nation’s largest privately-held agency and leading technology-enabled, data- driven customer relationship marketing (CRM) firm. We are dedicated to providing world-class solutions to Fortune 1000 companies and leading nonprofit organizations. I was recruited to develop wealth management clients’ use of digital agency services, marketing technology services, analytic consulting and management consulting services. Currently responsible for Merkle’s relationships with Morgan Stanley, E*TRADE, Lincoln Financial and T. Rowe Price.

Pitney Bowes Acquired Portrait in 2010: Directed partnerships focused on CRM technology with firms including Microsoft, Wolters Kluwer Financial Services, Ellie Mae, Thomson Reuters and Fiserv. Develop and drive strategy between Pitney Bowes Software and partner teams.

Henley-On-Thames, Oxfordshire, Gb

(acquired by Pitney Bowes Software)Responsible for strategic consulting (analytics, cross-channel inbound and outbound operational relationship marketing applications). Sample of clients include Customer Portfolios (database services provider to the NHL), Merrill Lynch, Merkle and Defender Direct.Management of complex enterprise relationships, typically across Technology, Lines of Business and Contact Channel managers.Recognized as top performing executive in FY 2008

Gb

(acquired by Portrait Software)Recruited to establish Quadstone’s presence in North America (part of first core team outside UK headquarters). Reported to the President, directed U.S. Solution Consulting for customer analytics and targeting software applications.

Chelmsford, Ma, Us

Managed professional services team responsible for agency's largest retail clients (Kids R Us, Toys R Us and Babies R Us). Team included analysts, statisticians, outside consultants and supplemental staff to provide analysis, predictive modeling and campaign development services.

New York, Ny, Us

Managed analytics team and implemented customer-centric marketing approaches across wide variety of departments (direct marketing/advertising, merchandise planning, buyers, store operations, credit marketing, financial planning and executive management).Defined and presented customer targeting strategies and campaign analysis to senior managementConsulted on a broad range of database/direct marketing issues, including strategy, analysis, segmentation, and targeting.Managed a comprehensive 12 million customer / 250-million transaction database; responsible for continuing enhancement, system design and maintenance and application of data

Field Crew member - Phase III Cultural Resource Survey at site 36 Nm 15 in Northampton County, Pennsylvania for Transcontinental Gas Pipeline Corporation.Developed in-field flotation system to separate organic and inorganic matter

Ba, Honors, Anthropology

Education record