Senior Customer Success Manager
Clue Insights
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Josh Mcdonald Email & Phone Number
Senior Customer Success Manager
at
Clue Insights
1 work email found
@crosswinds.net
6 phones found area 713, 281, 979, and 832
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Success Manager
Location
Houston, Texas, United States
Company size
Who is Josh Mcdonald? Overview
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Quick answer
Josh Mcdonald is listed as Senior Customer Success Manager at Clue Insights, a company with 10 employees, based in Houston, Texas, United States. AeroLeads shows a work email signal at crosswinds.net, phone signal with area code 713, 281, 979, 832, and a matched LinkedIn profile for Josh Mcdonald.
Josh Mcdonald previously worked as Customer Success Manager at Clue Insights and Senior Product Manager at Joshmc.Life. Josh Mcdonald holds Theological Studies, B.A., 4.0 from Trinity Valley College.
Company email context
Email format at Clue Insights
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*@crosswinds.net
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AeroLeads found 1 current-domain work email signal for Josh Mcdonald. Compare company email patterns before reaching out.
Profile bio
About Josh Mcdonald
With over 18 years of experience in IT leadership, technology implementation, and product management, I have spent the majority of my career developing SaaS, PaaS, and hardware solutions for the construction industry. My mission is to deliver groundbreaking products and user experiences that delight customers and generate business value.In my current role, I partner with startups, non-profits, and industry leaders to provide program management and conduct product launches into established markets across multiple industries. I lead remote and cross-functional teams to build and integrate cutting-edge technologies, such as AI, LLM, OCR, and cloud computing, to solve complex problems and create competitive advantages for my clients. I have also managed full-cycle implementation processes, user adoption, engagement strategies, and go-to-market campaigns for web and mobile products. In senior leadership positions, I have been recognized as an inspiring technical leader who can orchestrate complex projects, foster partnerships, and ensure full value is unlocked from technology and personnel.Please feel free to connect! I love to meet new people and establish solid connections!
Listed skills include Software Documentation, Technical Support, Integration, Microsoft Sql Server, and 36 others.
Current workplace
Josh Mcdonald's current company
Company context helps verify the profile and gives searchers a useful next step.
Clue Insights
9 roles
Josh Mcdonald work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Current
May 2024 - Present
Senior Product Manager
Current- Partnered with 4 startups to provide program management and conduct product launches into established markets across multiple industries.- Led a remote team for 8 months to build an AI and LLM for a SaaS solution in the legal industry, reducing customer effort by 20% in producing case documentation.- Defined key user stories for an OCR solution in.
May 2021 - Present
Connex Onboarding Services Manager
- Led the development and optimization of multi-phase implementation processes for 2 SaaS web & mobile products, reducing effort by 30% and ensuring seamless adoption across 4 teams.- Directed the creation of 6 Salesforce Service Cloud workflows, driving a 20% surge in project profitability- Guided an 8-person sales team in winning 70 opportunities by.
Oct 2021 - Sep 2022
Senior Product Manager
- Defined and executed roadmaps, leading a team of 12 in end-to-end product delivery of 3 major web, mobile, and hardware solutions.- Led the successful demo, closure, and onboarding of enterprise beta customers, maintaining a 70% satisfaction rate, resulting in smooth implementation and feature development.- Fostered partnerships with 6 industry leaders.
Mar 2016 - Feb 2021
Senior Manager Professional Services
- Collaborated with cross-functional teams to overhaul service offerings, internal IT infrastructure, and organizational structure directly supporting a $20M growth in revenue.- Procured and led the implementation of Salesforce Service Cloud for 120 users with 9 workflows across sales, marketing, AR, professional services, and project management.- Led.
Aug 2014 - Mar 2016
It Solutions Senior Manager
- Utilized qualitative and quantitative data analysis to inform decision-making for server resource availability expansion, achieving a 99% availability and 15% cost reduction.- Rolled out over 12 internal tools that accelerated productivity and produced a disruptive PaaS solution that generated $3M in ARR.- Built a Microsoft Hyper-V platform with.
May 2009 - Aug 2014
Technical Support Supervisor
-Guided a team of 12 to support 40,000 end users, surpassing 98% SLAs, and resolving 20,000+ tickets, ensuring high-standard service delivery via phone, email, and remote access.-Managed Avaya Call Center groups, rotation, forwarding, and endpoints for support, sales, front desk, and general population.
Sep 2007 - May 2009
Technical Support Analyst
Nov 2006 - Sep 2007
Team & coworkers
Colleagues at Clue Insights
Other employees you can reach at getclue.com. View company contacts for 10 employees →
DJ
Dohyuk Jayden Chang
Colleague at Clue InsightsSuwanee, Georgia, United States, United States
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FP
Franco Pucci D'Angelo
Colleague at Clue InsightsArgentina, Argentina
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KD
Kevin Daniel Sánchez Díaz
Colleague at Clue InsightsOaxaca De Juárez Metropolitan Area, Mexico
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WA
Waqar Ahsan
Colleague at Clue InsightsLahore, Punjab, Pakistan, Pakistan
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EV
Esteban Vargas
Colleague at Clue InsightsSanta Fe, Argentina, Argentina
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DD
David De La Cruz
Colleague at Clue InsightsSan Diego Metropolitan Area, United States
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RR
Robert Rohm
Colleague at Clue InsightsReno, Nevada, United States, United States
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Dohyuk Jayden Chang
Colleague at Clue InsightsSuwanee, Georgia, United States, United States
View →
FP
Franco Pucci D'Angelo
Colleague at Clue InsightsArgentina, Argentina
View →
KD
Kevin Daniel Sánchez Díaz
Colleague at Clue InsightsOaxaca De Juárez Metropolitan Area, Mexico
View →
WA
Waqar Ahsan
Colleague at Clue InsightsLahore, Punjab, Pakistan, Pakistan
View →
EV
Esteban Vargas
Colleague at Clue InsightsSanta Fe, Argentina, Argentina
View →
DD
David De La Cruz
Colleague at Clue InsightsSan Diego Metropolitan Area, United States
View →
RR
Robert Rohm
Colleague at Clue InsightsReno, Nevada, United States, United States
View →
3 education records
Josh Mcdonald education
Theological Studies, B.A., 4.0
Trinity Valley College
Psychology, Social Behaviors, A.A., 4.0
Telos Institute International
Music Teacher Education, 4.0
FAQ
Frequently asked questions about Josh Mcdonald
Quick answers generated from the profile data available on this page.
What company does Josh Mcdonald work for?
Josh Mcdonald works for Clue Insights.
What is Josh Mcdonald's role at Clue Insights?
Josh Mcdonald is listed as Senior Customer Success Manager at Clue Insights.
What is Josh Mcdonald's email address?
AeroLeads has found 1 work email signal at @crosswinds.net for Josh Mcdonald at Clue Insights.
What is Josh Mcdonald's phone number?
AeroLeads has found 6 phone signal(s) with area code 713, 281, 979, 832 for Josh Mcdonald at Clue Insights.
Where is Josh Mcdonald based?
Josh Mcdonald is based in Houston, Texas, United States while working with Clue Insights.
What companies has Josh Mcdonald worked for?
Josh Mcdonald has worked for Clue Insights, Joshmc.Life, Command Alkon, and Hcss.
Who are Josh Mcdonald's colleagues at Clue Insights?
Josh Mcdonald's colleagues at Clue Insights include Dohyuk Jayden Chang, Franco Pucci D'Angelo, Kevin Daniel Sánchez Díaz, Waqar Ahsan, and Esteban Vargas.
How can I contact Josh Mcdonald?
You can use AeroLeads to view verified contact signals for Josh Mcdonald at Clue Insights, including work email, phone, and LinkedIn data when available.
What schools did Josh Mcdonald attend?
Josh Mcdonald holds Theological Studies, B.A., 4.0 from Trinity Valley College.
What skills is Josh Mcdonald known for?
Josh Mcdonald is listed with skills including Software Documentation, Technical Support, Integration, Microsoft Sql Server, Troubleshooting, Project Management, Windows Server, and Project Planning.
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