John S. Haining Email & Phone Number

Burlington, Vt

Burlington, Vermont Area

• Prioritize diverse product backlogs for 2 teams• Manage dependencies across teams in different departments • Collaborate with Engineering teams and stakeholders in Billing, Production and Operations to design, develop and implement solutions for various business needs• Provide short term solutions to satisfy competing priorities of the business • Deliver clear and concise business requirements to the Engineering teams• Set and manage stakeholder expectations• Provide feedback to the Engineering teams throughout the development process• Identify gaps in functionality of existing systems and propose solutions

Burlington, Vermont Area

• Facilitated scrum ceremonies such as backlog grooming, sprint and quarterly retrospectives• Assisted Product Owner with grooming the product backlog so that new feature work was ready to be reviewed with the Engineering team• Identified operational inefficiencies and suggested solutions for continuous improvement • Removed impediments that prevented sprints from progressing • Managed stakeholder requests during sprints to shield team from distractions

Burlington, Vermont Area

• Prioritized queue of maintenance tasks for inclusion in sprints• Confirmed product functionality with Engineering and communicated conclusions to Operations• Identified and provided alternative solutions for customers while issues awaited sprint scheduling • Escalated critical issues and communicated the business impact on customers to Engineering• Provided updates on maintenance tasks to stakeholders• Communicated status updates for critical global issues to the company

Burlington, Vermont Area

• Provided efficient product support by resolving client issues on call and escalating when necessary• Expanded verbal and written communication skills through constant client contact and related ticket writing• Helped train new hires through interactive shadowing • Worked with Product Managers to document new product functionality