Customer Analytics Manager
CurrentAt KN I am responsible for producing and improving upon metrics for over 15 presentations that are distributed monthly to KN's clients and service providers of the client. Throughout my time at KN I have focused on continuous improvement in regards to the processes I go through on a weekly, monthly, or quarterly basis to reproduce the metrics I am responsible for. In doing this, I have automated processes through both the use of Excel Macros and Tableau Dashboards. These improvements both reduced the time spent doing these tasks and the potential for errors caused by the manual effort. In addition to the standard metrics I was responsible for producing on a regular basis, I also identify problem areas that the client was experiencing and create AdHoc analyses digging into these problems and providing more visibility to the client so that they can develop a plan for improvement.