- Deliver comprehensive patient care and pharmacy clinical services.- Manage immunization support programs and administer vaccinations.- Offer guidance to patients regarding healthcare and medication needs.- Coordinate controlled medication management to ensure compliance with patient safety.- Support business operations through needs assessments and implementation of business solutions.- Promote diversity and inclusivity to build a high-performance team and foster a culture… Show more - Deliver comprehensive patient care and pharmacy clinical services.- Manage immunization support programs and administer vaccinations.- Offer guidance to patients regarding healthcare and medication needs.- Coordinate controlled medication management to ensure compliance with patient safety.- Support business operations through needs assessments and implementation of business solutions.- Promote diversity and inclusivity to build a high-performance team and foster a culture of respect. Show less

Framework:• Pharmacy - MTM Services, Healthcare Continuity, Concierge Drug Information, and Counseling.• Lifestyle Management - Lifestyle Modifications and Interventions, Holistic Healthcare, Health Resource, and Wellness Referral Services.• Education - Support Groups; Health Education Marketing and Online Publications; Provider, Community, and Company Lectures Series. • Patient Advocacy - Healthcare Navigation Services, Patient Assistance Program Research, Community Wellness… Show more Framework:• Pharmacy - MTM Services, Healthcare Continuity, Concierge Drug Information, and Counseling.• Lifestyle Management - Lifestyle Modifications and Interventions, Holistic Healthcare, Health Resource, and Wellness Referral Services.• Education - Support Groups; Health Education Marketing and Online Publications; Provider, Community, and Company Lectures Series. • Patient Advocacy - Healthcare Navigation Services, Patient Assistance Program Research, Community Wellness Research, Physician Collaborative Agreements. Show less

• Performed Comprehensive Medication Reviews (CMRs) and Medication Therapy Management (MTM) Clinical Interventions improving Medicare Part D product offerings and CMS STARS ratings • Achieved productivity goal of > 90% for weekly call volume (320 calls per week) and maintained >90% on quality audits.• Designed the Consumer Assessment of Healthcare Providers and Systems (CAHPS) specialty program, increasing case volume from 20 to 30 cases reviewed per day.• Led the Clinical… Show more • Performed Comprehensive Medication Reviews (CMRs) and Medication Therapy Management (MTM) Clinical Interventions improving Medicare Part D product offerings and CMS STARS ratings • Achieved productivity goal of > 90% for weekly call volume (320 calls per week) and maintained >90% on quality audits.• Designed the Consumer Assessment of Healthcare Providers and Systems (CAHPS) specialty program, increasing case volume from 20 to 30 cases reviewed per day.• Led the Clinical Care Center Engagement Team as Lead, focused on innovative solutions to increase member reach rate to 29%. • Assisted in the completion of clinical intervention initiatives recommending the addition of Statin therapy to eligible members, training eight pharmacist consultants.• Evaluated medical records for allergies, medication cost-effectiveness, drug interactions, contraindications, and sub-therapeutic outcomes.• Supported the company's established quality and safety protocols, clinical guidelines, medical policies, CMS coverage requirements, documentation, and escalation processes. • Provided strategic direction to healthcare providers when therapy did not meet standards.• Utilized practical communication skills to gathering customer insights; inferring where additional help was needed and proactively providing solutions.• Demonstrated proficiency with Microsoft Applications, including Word, Outlook, PowerPoint, OneNote, SharePoint, and Excel. Show less

Specialty Pharmacist | Clinical Pharmacy Experience• Improved financial performance from $3 to $6.5 million. • Expanded patient access to clinical services by obtaining three state pharmacist licenses.• Obtained HIV Pharmacist™ (AAHIVP) credential caring for 200+ persons living with HIV.• Provided leadership to 12+ pharmacy associates.• Maximized pharmacy performance; planning, organizing, and implementing standard operating procedures.• Dispensed medications subject to… Show more Specialty Pharmacist | Clinical Pharmacy Experience• Improved financial performance from $3 to $6.5 million. • Expanded patient access to clinical services by obtaining three state pharmacist licenses.• Obtained HIV Pharmacist™ (AAHIVP) credential caring for 200+ persons living with HIV.• Provided leadership to 12+ pharmacy associates.• Maximized pharmacy performance; planning, organizing, and implementing standard operating procedures.• Dispensed medications subject to exclusive, restricted, or limited distribution. • Ensured accuracy of specialty product processing, claims adjudication, patient education, and delivery. • Consulted multidisciplinary healthcare teams using concisely written communication and analytical thinking. • Provided medical information on appropriate drug dosing, interactions, monitoring parameters, and supportive care to minimize potential adverse drug events.• Certified with Celgene REM’s pharmacy licensing program maintaining access to restricted chemotherapy, dispensing 25-30 prescriptions per day.• Listened, understood, and offered solutions to patients managing complicated disease states including Oncology, HIV/AIDS, Hepatitis C, and Organ Transplant.• Performed medication therapy management (MTM) focused support calls at scheduled intervals.• Managed patient healthcare encounters using CRM database tools. • Served as a contact center for patient assistance programs; enrolling greater than 90% of patients in programs, third-party foundations, or manufacturer-based free-drug programs.• Contributed to pharmacovigilance programs evaluating product quality of newly approved specialty drugs; maintaining 100% compliance with regulatory reporting requirements.• Negotiated with Takeda Pharmaceuticals and Walgreens leadership to access Ninlaro. Show less

Certified HIV Pharmacist and APhA Certified Immunizer• Obtained HIV Specialist Certification through The University of Buffalo HIV Pharmacotherapy Continuing Education Program. • Streamlined inefficiencies in pharmacy workflow and achieving key performance indicators (KPIs) improving prescription volume from 250 to 400+ daily.• Assisted management with the improvement of customer service and wait times by more than 50% from the average of 25 minutes to 14 minutes. • Administered… Show more Certified HIV Pharmacist and APhA Certified Immunizer• Obtained HIV Specialist Certification through The University of Buffalo HIV Pharmacotherapy Continuing Education Program. • Streamlined inefficiencies in pharmacy workflow and achieving key performance indicators (KPIs) improving prescription volume from 250 to 400+ daily.• Assisted management with the improvement of customer service and wait times by more than 50% from the average of 25 minutes to 14 minutes. • Administered 1500+ immunizations yearly exceeding company goals; maintaining Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and APhA Clinical Pharmacy-Based Immunization Certification.• Served as a preceptor for 10-12 interns providing feedback, teaching, and continuous improvement. • Adhered to elements of Good Faith Controlled Substance Dispensing in conjunction with company procedures, DEA, state and federal laws maintaining an active login to GA PMP AWA℞E.• Built a relationship with Wellstar Hospital to reduce 30-day hospital readmissions and decrease associated healthcare costs among discharged patients with congestive heart failure (CHF).• Trained to use OutcomesMTM to document services, align drug therapy, facilitate discussions with patients of targeted health conditions, influence medication adherence, and provide a collaborative patient experience.• Promoted trust, teamwork, and respect in patient interactions valuing beliefs, cultures, preferences, and abilities of a diverse population through cultural competency and health literacy training. Show less

• Participated in 5-6 community outreach activities and wellness initiatives providing immunizations, point-of-care testing, new-to-therapy consultations, and health screenings.• Aligned employees with efforts to enhance customer experience, increasing focus on value-added services.• Analyzed reported dispensing errors, P&L statements, and KPIs.• Developed peer review topics; implement inventory control procedures; discussed violations or explained rules, regulations, policies, and… Show more • Participated in 5-6 community outreach activities and wellness initiatives providing immunizations, point-of-care testing, new-to-therapy consultations, and health screenings.• Aligned employees with efforts to enhance customer experience, increasing focus on value-added services.• Analyzed reported dispensing errors, P&L statements, and KPIs.• Developed peer review topics; implement inventory control procedures; discussed violations or explained rules, regulations, policies, and procedures.• Reduced inventory loss and on-hands to less than five days of supply managing storage of pharmacy products and ensuring appropriate environmental conditions.• Maintained proper licensure, documentation, and record-keeping procedures for the Georgia State Board of Pharmacy and Drug Enforcement Agency. Show less

• Facilitated sufficient intake and accurate fulfillment of prescription orders. • Provided 1-on-1 consultations to expand and optimize patients’ healthcare knowledge to initiate improvement in wellness and prevent advanced disease states. • Educated patients on duplicate therapies, drug interactions, adverse effects, and ineffective therapies. • Partnered with physicians and other healthcare professionals to discuss prior authorizations, therapeutic interchanges, 90-days of supply,… Show more • Facilitated sufficient intake and accurate fulfillment of prescription orders. • Provided 1-on-1 consultations to expand and optimize patients’ healthcare knowledge to initiate improvement in wellness and prevent advanced disease states. • Educated patients on duplicate therapies, drug interactions, adverse effects, and ineffective therapies. • Partnered with physicians and other healthcare professionals to discuss prior authorizations, therapeutic interchanges, 90-days of supply, drug utilization reviews, drug interactions, side effects, and incomplete therapy based on currently established guidelines. Show less

• Completed Mercer University Institutional Pharmacy Practice Rotation. • Demonstrated expertise with hospital computer systems, pharmacy technology, and pharmacy automation. • Assisted in transition, maintenance, and troubleshooting of the McKesson ROBOT-Rx and Handheld Barcode Medication Administration (BCMA) hardware. • Compounded medications, IV's, and TPNs to administer various dosage formulations utilizing aseptic techniques.• Resolved discrepancies with AcuDose and Pyxis… Show more • Completed Mercer University Institutional Pharmacy Practice Rotation. • Demonstrated expertise with hospital computer systems, pharmacy technology, and pharmacy automation. • Assisted in transition, maintenance, and troubleshooting of the McKesson ROBOT-Rx and Handheld Barcode Medication Administration (BCMA) hardware. • Compounded medications, IV's, and TPNs to administer various dosage formulations utilizing aseptic techniques.• Resolved discrepancies with AcuDose and Pyxis including narcotics, and notified pharmacy and hospital administration for unresolved differences or suspected diversion.• Repackaged and restocked unit dose medications for use in McKesson ROBOT-Rx from generated daily inventory report.• Acted as a courier for retrieving and delivering physician’s orders, prescriptions, floor stock items, narcotic Patient Controlled Analgesia (PCA) Pumps, and any necessary paperwork or files.• Documented waste of narcotic PCA returns. • Screen telephone calls for the Pharmacist(s) and answers phone calls not requiring the pharmacist’s attention. • Established affiliations with Georgia Society of Health Systems Pharmacy, Atlanta, Academy of Institutional Pharmacists, and American Pharmaceutical Association. Show less