Jonathan Sheu

Jonathan Sheu Email and Phone Number

Customer Support Specialist & Coffee Geek // Passionate about Technology and Customer Satisfaction @ MAST Technologies, an Integrated Polymer Solutions Company
san diego, california, united states
Jonathan Sheu's Location
Escondido, California, United States, United States
Jonathan Sheu's Contact Details

Jonathan Sheu work email

Jonathan Sheu personal email

About Jonathan Sheu

A customer support professional transitioning into technology. With 5+ years across various roles in healthcare & coffee, my customer-oriented approach to problem-solving in fast-paced environments has led to positive contributions to businesses.Some ways being:• Enhancing operations through strong organizational skills, effective multitasking, and strategic time management to increase productivity. • Improving customer experiences through clear communication, quick multi-channel responses, and personalized care.My passion for technology has inspired me to continuously learn and explore opportunities in technology. I've proactively enhanced my technical and troubleshooting skills through personal projects and CompTIA certifications. I hope to bring my enthusiasm to a great team and drive growth for your company!Outside of work, I enjoy coffee by sharing with the community and my entrepreneurial spirit has me occasionally operating my personal coffee bar for small events. I love to be on the move, whether it's through weightlifting, being outdoors, or traveling. Please feel free to message me, and let’s connect!

Jonathan Sheu's Current Company Details
MAST Technologies,  an Integrated Polymer Solutions Company

Mast Technologies, An Integrated Polymer Solutions Company

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Customer Support Specialist & Coffee Geek // Passionate about Technology and Customer Satisfaction
san diego, california, united states
Employees:
11
Jonathan Sheu Work Experience Details
  • Mast Technologies,  An Integrated Polymer Solutions Company
    Customer Support Specialist Ii
    Mast Technologies, An Integrated Polymer Solutions Company Jun 2024 - Present
    San Diego, California, United States
  • Jaunt Coffee Roasters
    Barista
    Jaunt Coffee Roasters Aug 2023 - Jan 2024
    San Diego, California, United States
    • Delivered exceptional customer service in a high volume cafe, reflected in its 4.9-star Google rating.• Increased the average sale by 20% to 60% through effective upselling during sales transactions.• Contributed to a team that improved operational efficiency, ensuring quality while reducing waste.
  • Decipher By Veracyte
    Customer Support Associate
    Decipher By Veracyte Jul 2022 - Aug 2023
    • Reduced data resolution times, minimizing delays and sample reception times through making a high volume of outbound follow up calls daily. • Achieved near-perfect documentation accuracy in Salesforce, consistently passing audits.• Enhanced lab client satisfaction through personalized care and quickly resolving requests and issues.
  • Medspeed
    Medical Courier
    Medspeed Jun 2021 - Jan 2022
    San Diego, California, United States
    • Contributed data to managers during the early stages of route planning by gathering information on drop-off locations and providing travel data for resource optimization.
  • Mostra Coffee
    Production Assistant & Barista
    Mostra Coffee Sep 2019 - Jan 2021
    San Diego, California, United States
    • Improved order fulfillment and inventory management, cutting waste and enhancing delivery efficiency for retail and wholesale channels, • Workflow and warehouse optimizations boosted production efficiency, ensuring continuous production and accommodating urgent demands. • Assisted in expanding our team by training baristas in daily tasks, increasing support during peak periods.
  • Mostra Coffee
    Business Intern
    Mostra Coffee Feb 2019 - Jun 2019
    San Diego, California, United States
    • Authored POS training document to cover all aspects of operations from customer service to product preparation.• Assisted in a social media campaign for promotion of a new product.• Drafted a wholesale ordering form with Google Forms for enhanced inquiry management.• Acquired hands-on experience in production warehouse operations and supply chain processes.
  • Radiology Oncology Systems, Inc. (Ros)
    Product Data Entry Clerk
    Radiology Oncology Systems, Inc. (Ros) Oct 2014 - Jan 2018
    • Managed data entry and enhanced data integrity across CRM systems and spreadsheets.• Supported email campaign execution and LinkedIn page management through HubSpot, • Contributed to developing a custom Salesforce CRM to optimize data organization.

Jonathan Sheu Skills

Photoshop Digital Painting Axure Rp Balsamiq Cross Cultural Communication Skills 3d Animation Interactive Prototypes Illustrator Photography Painting Flash Animation Prototyping Drawing Premiere 3d Studio Max Final Cut Pro

Jonathan Sheu Education Details

Frequently Asked Questions about Jonathan Sheu

What company does Jonathan Sheu work for?

Jonathan Sheu works for Mast Technologies, An Integrated Polymer Solutions Company

What is Jonathan Sheu's role at the current company?

Jonathan Sheu's current role is Customer Support Specialist & Coffee Geek // Passionate about Technology and Customer Satisfaction.

What is Jonathan Sheu's email address?

Jonathan Sheu's email address is je****@****ail.com

What schools did Jonathan Sheu attend?

Jonathan Sheu attended San Diego State University-California State University, San Diego Miramar College.

What skills is Jonathan Sheu known for?

Jonathan Sheu has skills like Photoshop, Digital Painting, Axure Rp, Balsamiq, Cross Cultural Communication Skills, 3d Animation, Interactive Prototypes, Illustrator, Photography, Painting, Flash Animation, Prototyping.

Who are Jonathan Sheu's colleagues?

Jonathan Sheu's colleagues are Brenda Bales, Joann Martinez, Mark Reiner, Andrew Sundsmo, Andrew Sundsmo, Ateline Faamoe, James Harrald.

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