Customer Support Specialist Ii
Current
Jun 2024 - Present
AeroLeads people directory · profile
Jonathan Sheu Email & Phone Number
Customer Support Specialist & Coffee Geek // Passionate about Technology and Customer Satisfaction
at
MAST Technologies, an Integrated Polymer Solutions Company
1 work email found
@usc.edu
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Support Specialist & Coffee Geek // Passionate about Technology and Customer Satisfaction
Location
Escondido, California, United States
Company size
Who is Jonathan Sheu? Overview
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Quick answer
Jonathan Sheu is listed as Customer Support Specialist & Coffee Geek // Passionate about Technology and Customer Satisfaction at MAST Technologies, an Integrated Polymer Solutions Company, a company with 11 employees, based in Escondido, California, United States. AeroLeads shows a work email signal at usc.edu and a matched LinkedIn profile for Jonathan Sheu.
Jonathan Sheu previously worked as Customer Support Specialist II at Mast Technologies, An Integrated Polymer Solutions Company and Barista at Jaunt Coffee Roasters. Jonathan Sheu holds Business Administration, Management (Emphasis In Entrepreneurship) from San Diego State University-California State University.
Company email context
Email format at MAST Technologies, an Integrated Polymer Solutions Company
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{first_initial}{last}@usc.edu
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AeroLeads found 1 current-domain work email signal for Jonathan Sheu. Compare company email patterns before reaching out.
Profile bio
About Jonathan Sheu
A customer support professional transitioning into technology. With 5+ years across various roles in healthcare & coffee, my customer-oriented approach to problem-solving in fast-paced environments has led to positive contributions to businesses.Some ways being:• Enhancing operations through strong organizational skills, effective multitasking, and strategic time management to increase productivity. • Improving customer experiences through clear communication, quick multi-channel responses, and personalized care.My passion for technology has inspired me to continuously learn and explore opportunities in technology. I've proactively enhanced my technical and troubleshooting skills through personal projects and CompTIA certifications. I hope to bring my enthusiasm to a great team and drive growth for your company!Outside of work, I enjoy coffee by sharing with the community and my entrepreneurial spirit has me occasionally operating my personal coffee bar for small events. I love to be on the move, whether it's through weightlifting, being outdoors, or traveling. Please feel free to message me, and let’s connect!
Listed skills include Photoshop, Digital Painting, Axure Rp, Balsamiq, and 12 others.
Current workplace
Jonathan Sheu's current company
Company context helps verify the profile and gives searchers a useful next step.
Mast Technologies, An Integrated Polymer Solutions Company
7 roles
Jonathan Sheu work experience
A career timeline built from the work history available for this profile.
Barista
- Delivered exceptional customer service in a high volume cafe, reflected in its 4.9-star Google rating.
- Increased the average sale by 20% to 60% through effective upselling during sales transactions.
- Contributed to a team that improved operational efficiency, ensuring quality while reducing waste.
Aug 2023 - Jan 2024
Customer Support Associate
- Reduced data resolution times, minimizing delays and sample reception times through making a high volume of outbound follow up calls daily.
- Achieved near-perfect documentation accuracy in Salesforce, consistently passing audits.
- Enhanced lab client satisfaction through personalized care and quickly resolving requests and issues.
Jul 2022 - Aug 2023
Medical Courier
- Contributed data to managers during the early stages of route planning by gathering information on drop-off locations and providing travel data for resource optimization.
Jun 2021 - Jan 2022
Production Assistant & Barista
- Improved order fulfillment and inventory management, cutting waste and enhancing delivery efficiency for retail and wholesale channels,
- Workflow and warehouse optimizations boosted production efficiency, ensuring continuous production and accommodating urgent demands.
- Assisted in expanding our team by training baristas in daily tasks, increasing support during peak periods.
Sep 2019 - Jan 2021
Business Intern
- Authored POS training document to cover all aspects of operations from customer service to product preparation.
- Assisted in a social media campaign for promotion of a new product.
- Drafted a wholesale ordering form with Google Forms for enhanced inquiry management.
- Acquired hands-on experience in production warehouse operations and supply chain processes.
Feb 2019 - Jun 2019
Product Data Entry Clerk
- Managed data entry and enhanced data integrity across CRM systems and spreadsheets.
- Supported email campaign execution and LinkedIn page management through HubSpot,
- Contributed to developing a custom Salesforce CRM to optimize data organization.
Oct 2014 - Jan 2018
Team & coworkers
Colleagues at MAST Technologies, an Integrated Polymer Solutions Company
Other employees you can reach at masttechnologies.com. View company contacts for 11 employees →
AS
Andrew Sundsmo
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanySan Diego, California, United States, United States
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JM
Joann Martinez
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyEsbon, Kansas, United States, United States
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JH
James Harrald
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyPleasant Hill, Missouri, United States, United States
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PL
Poutoa Lauifata
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyKansas City Metropolitan Area, United States
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BB
Brenda Bales
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyIndependence, Missouri, United States, United States
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AS
Andrew Sundsmo
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanySan Diego, California, United States, United States
View →
MR
Mark Reiner
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyCarlsbad, California, United States, United States
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AF
Ateline Faamoe
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyKansas City Metropolitan Area, United States
View →
Andrew Sundsmo
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanySan Diego, California, United States, United States
View →
JM
Joann Martinez
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyEsbon, Kansas, United States, United States
View →
JH
James Harrald
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyPleasant Hill, Missouri, United States, United States
View →
PL
Poutoa Lauifata
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyKansas City Metropolitan Area, United States
View →
BB
Brenda Bales
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyIndependence, Missouri, United States, United States
View →
AS
Andrew Sundsmo
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanySan Diego, California, United States, United States
View →
MR
Mark Reiner
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyCarlsbad, California, United States, United States
View →
AF
Ateline Faamoe
Colleague at Mast Technologies, An Integrated Polymer Solutions CompanyKansas City Metropolitan Area, United States
View →
2 education records
Jonathan Sheu education
Business Administration, Management (Emphasis In Entrepreneurship)
Associate Of Science - As, Business Administration And Management, General
FAQ
Frequently asked questions about Jonathan Sheu
Quick answers generated from the profile data available on this page.
What company does Jonathan Sheu work for?
Jonathan Sheu works for MAST Technologies, an Integrated Polymer Solutions Company.
What is Jonathan Sheu's role at MAST Technologies, an Integrated Polymer Solutions Company?
Jonathan Sheu is listed as Customer Support Specialist & Coffee Geek // Passionate about Technology and Customer Satisfaction at MAST Technologies, an Integrated Polymer Solutions Company.
What is Jonathan Sheu's email address?
AeroLeads has found 1 work email signal at @usc.edu for Jonathan Sheu at MAST Technologies, an Integrated Polymer Solutions Company.
Where is Jonathan Sheu based?
Jonathan Sheu is based in Escondido, California, United States while working with MAST Technologies, an Integrated Polymer Solutions Company.
What companies has Jonathan Sheu worked for?
Jonathan Sheu has worked for Mast Technologies, An Integrated Polymer Solutions Company, Jaunt Coffee Roasters, Decipher By Veracyte, Medspeed, and Mostra Coffee.
Who are Jonathan Sheu's colleagues at MAST Technologies, an Integrated Polymer Solutions Company?
Jonathan Sheu's colleagues at MAST Technologies, an Integrated Polymer Solutions Company include Andrew Sundsmo, Joann Martinez, James Harrald, Poutoa Lauifata, and Brenda Bales.
How can I contact Jonathan Sheu?
You can use AeroLeads to view verified contact signals for Jonathan Sheu at MAST Technologies, an Integrated Polymer Solutions Company, including work email, phone, and LinkedIn data when available.
What schools did Jonathan Sheu attend?
Jonathan Sheu holds Business Administration, Management (Emphasis In Entrepreneurship) from San Diego State University-California State University.
What skills is Jonathan Sheu known for?
Jonathan Sheu is listed with skills including Photoshop, Digital Painting, Axure Rp, Balsamiq, Cross Cultural Communication Skills, 3D Animation, Interactive Prototypes, and Illustrator.
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