AeroLeads people directory · profile
Joseph Hicks Email & Phone Number
ServiceNow Support Engineer at Pivot Technology Solutions, Inc.
at
Pivot Technology Services Corp.
1 work email found
@pivotts.com
5 phones found area 214 and 956
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 86%
Current company
Role
ServiceNow Support Engineer at Pivot Technology Solutions, Inc.
Location
Grapevine, Texas, United States
Company size
Who is Joseph Hicks? Overview
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Quick answer
Joseph Hicks is listed as ServiceNow Support Engineer at Pivot Technology Solutions, Inc. at Pivot Technology Services Corp., a company with 86 employees, based in Grapevine, Texas, United States. AeroLeads shows a work email signal at pivotts.com, phone signal with area code 214, 956, and a matched LinkedIn profile for Joseph Hicks.
Joseph Hicks previously worked as ServiceNow Architect at Pivot Technology Services Corp. and ServiceNow Architect at Energy Future Holdings. Joseph Hicks studied at The University Of Texas-Pan American.
Company email context
Email format at Pivot Technology Services Corp.
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{first}.{last}@pivotts.com
89% confidence
AeroLeads found 1 current-domain work email signal for Joseph Hicks. Compare company email patterns before reaching out.
Profile bio
About Joseph Hicks
Joseph Hicks is a ServiceNow Support Engineer at Pivot Technology Solutions, Inc. at Pivot Technology Services Corp.. Colleagues describe him as "Joseph was invaluable to my career with CBRE. He is well liked by peers, direct reports and managers alike, and brought more value to this organization than I will probably ever know for certain. Fun to work for, Joseph brings humor and insight with him wherever he goes."
Current workplace
Joseph Hicks's current company
Company context helps verify the profile and gives searchers a useful next step.
Pivot Technology Services Corp.
9 roles · 20 years
Joseph Hicks work experience
A career timeline built from the work history available for this profile.
Servicenow Architect
Current- Responsible for administration, requirement gathering, testing, and implementation of new enhancements within the ServiceNow environment
- Managed a domain separated (500 domains) on an MSP environment
- Managing day to day ServiceNow operations including supervision of offshore resources, scripting, configuring, and enhancing ServiceNow
- Served as ServiceNow Subject Matter Expert (SME)
- Currently utilizing IT Service management (Incident, Change, Problem, Service Catalog), Configuration Management, Service Portal, Service Catalog, NotifyNow, Knowledge Management, IT Business Management
- Established a Platform as a Service (PaaS) offering
Jan 2016 - Present
Servicenow Architect
* Responsible for administration, requirement gathering, testing, and implementation of new enhancements within the ServiceNow environment* Managing day to day ServiceNow operations including supervision of offshore resources, scripting, configuring, and enhancing ServiceNow* Serving as ServiceNow Subject Matter Expert (SME)* Maintaining vendor.
Nov 2014 - Jan 2016
Software Engineer - Servicenow
**Responsible for administration, requirement gathering, testing, and implementation of ServiceNow**Managing day to day operations including scripting, configuration, and enhancement**Serving as ServiceNow Subject Matter Expert (SME)**Maintaining vendor relationships with ServiceNow vendors**Providing administration and configuration management**Currently.
Mar 2013 - Nov 2014
Servicenow Architect
**Developed Project Management application within ServiceNow as a proof of value, ensuring that the application fit the needs of the business**Prepared business facing and internal deliverables, such as issues/risk register and weekly status reports**Developed recommendations, code enhancements and support in implementation of improvement based on various.
Jul 2012 - Mar 2013
Servicenow Administrator
**Designed and implemented Service-Now for a Fortune 500 company **Implemented Incident, Change Management, and Service Catalog applications**Designed workflow currently being utilized by change management and service catalog applications**Implemented transform maps for various Service-Now functions including the LDAP transport which currently processes.
Nov 2010 - Jul 2012
Global It Operations Manager
**Responsible for hiring, training, and daily supervision of 41 employees**Maintained a highly efficient Service Desk with average statistics of 25-second average speed of answer on an average of 900 calls per day while maintaining an 80% first call resolution rate**Managed IT support teams including the Global Service Desk, User Account Administrators.
Jan 2008 - Jul 2012
Service Desk Analyst
**Provided first level technical support for Trammell Crow/CB Richard Ellis employees including remote access, e-mail/exchange, Microsoft Office products, network issues, mainframe applications, and software installation and removal**Acted as a liaison between the end-user, numerous field-support and developer groups, and vendors**Interfaced with Dell.
Mar 2006 - Jan 2008
Helpdesk Analyst
Aig
2006 - 2007
~1 yr
Team & coworkers
Colleagues at Pivot Technology Services Corp.
Other employees you can reach at pivotts.com. View company contacts for 86 employees →
EM
Esteban Moya
Colleague at Pivot Technology Services Corp.
West Covina, California, United States, United States
View →
JW
Jay Wolanik
Colleague at Pivot Technology Services Corp.
Crystal Lake, Illinois, United States, United States
View →
KZ
Kevin Zimmerman
Colleague at Pivot Technology Services Corp.
Greater Indianapolis, United States
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DD
Diane Draper
Colleague at Pivot Technology Services Corp.
Osseo, Minnesota, United States, United States
View →
GZ
Gerard Zimmerebner
Colleague at Pivot Technology Services Corp.
San Antonio, Texas, United States, United States
View →
CT
Casey Teague
Colleague at Pivot Technology Services Corp.
Grand Prairie, Texas, United States, United States
View →
TB
Tom Bock
Colleague at Pivot Technology Services Corp.
Cumming, Georgia, United States, United States
View →
PT
Phil Tudich
Colleague at Pivot Technology Services Corp.
San Antonio, Texas, United States, United States
View →
CD
Claudio Digirolamo
Colleague at Pivot Technology Services Corp.
Toronto, Ontario, Canada, Canada
View →
MB
Mesha B
Colleague at Pivot Technology Services Corp.
Buffalo, New York, United States, United States
View →
Esteban Moya
Colleague at Pivot Technology Services Corp.
West Covina, California, United States, United States
View →
JW
Jay Wolanik
Colleague at Pivot Technology Services Corp.
Crystal Lake, Illinois, United States, United States
View →
KZ
Kevin Zimmerman
Colleague at Pivot Technology Services Corp.
Greater Indianapolis, United States
View →
DD
Diane Draper
Colleague at Pivot Technology Services Corp.
Osseo, Minnesota, United States, United States
View →
GZ
Gerard Zimmerebner
Colleague at Pivot Technology Services Corp.
San Antonio, Texas, United States, United States
View →
CT
Casey Teague
Colleague at Pivot Technology Services Corp.
Grand Prairie, Texas, United States, United States
View →
TB
Tom Bock
Colleague at Pivot Technology Services Corp.
Cumming, Georgia, United States, United States
View →
PT
Phil Tudich
Colleague at Pivot Technology Services Corp.
San Antonio, Texas, United States, United States
View →
CD
Claudio Digirolamo
Colleague at Pivot Technology Services Corp.
Toronto, Ontario, Canada, Canada
View →
MB
Mesha B
Colleague at Pivot Technology Services Corp.
Buffalo, New York, United States, United States
View →
2 education records
Joseph Hicks education
Education record
The University Of Texas-Pan American
Education record
The University Of Texas At Arlington
FAQ
Frequently asked questions about Joseph Hicks
Quick answers generated from the profile data available on this page.
What company does Joseph Hicks work for?
Joseph Hicks works for Pivot Technology Services Corp..
What is Joseph Hicks's role at Pivot Technology Services Corp.?
Joseph Hicks is listed as ServiceNow Support Engineer at Pivot Technology Solutions, Inc. at Pivot Technology Services Corp..
What is Joseph Hicks's email address?
AeroLeads has found 1 work email signal at @pivotts.com for Joseph Hicks at Pivot Technology Services Corp..
What is Joseph Hicks's phone number?
AeroLeads has found 5 phone signal(s) with area code 214, 956 for Joseph Hicks at Pivot Technology Services Corp..
Where is Joseph Hicks based?
Joseph Hicks is based in Grapevine, Texas, United States while working with Pivot Technology Services Corp..
What companies has Joseph Hicks worked for?
Joseph Hicks has worked for Pivot Technology Services Corp., Energy Future Holdings, Grant Thornton Llp, American Airlines, and Cbre.
Who are Joseph Hicks's colleagues at Pivot Technology Services Corp.?
Joseph Hicks's colleagues at Pivot Technology Services Corp. include Esteban Moya, Jay Wolanik, Kevin Zimmerman, Diane Draper, and Gerard Zimmerebner.
How can I contact Joseph Hicks?
You can use AeroLeads to view verified contact signals for Joseph Hicks at Pivot Technology Services Corp., including work email, phone, and LinkedIn data when available.
What schools did Joseph Hicks attend?
Joseph Hicks studied at The University Of Texas-Pan American.
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