Jim Houston Email & Phone Number

Gainesville, Florida Area

Design, plan and manage implementation of Managed Services support, virtualization and network systems.Oversee day to day operations and training of support technicians.Responsible for budgeting, resource allocation, job scheduling and all other operational tasks.Coordination of all IT activityResearch and implement new services.

Gainesville, Florida Area

Overseeing all aspects of IT for the company. This included but was not limited to: internal and external Help Desk, internal network, implimentation of a virtual environment and developing it for use at client sites.

*Responsible for maintenance of worlstations, servers and IP Telephony for both in-house and remote users.SharePoint Administration.

Maintain desktop, laptop, printer and servers for the school. Maintain Active Directory and domain using Windows Small Business Server. Advise school staff on IT solutions for a wide variety of issues. Support all hardware and software used at the school.Deployed Server 2008 Domain Controller and File Server.Setup Wireless to cover entire campus.

PC and Network support for home and business systems.

Provide phone and e-mail support to internal and external users of Jail Management (JCMS) software developed internally. Implement updates and patches as required. Provide IT support for the Marion County Detention Center. QA Testing of new enhancements or defect fixes. Compiling release notes. I am responsible for deploying updates to sites. I maintain the OnTime Wiki for the JCMS product. Assist in developing strategies for improving the product as well as customer support for JCMS… Show more Provide phone and e-mail support to internal and external users of Jail Management (JCMS) software developed internally. Implement updates and patches as required. Provide IT support for the Marion County Detention Center. QA Testing of new enhancements or defect fixes. Compiling release notes. I am responsible for deploying updates to sites. I maintain the OnTime Wiki for the JCMS product. Assist in developing strategies for improving the product as well as customer support for JCMS. Troubleshooting of issues with SQL server 2000 and 2005. Use of Cisco VPN client to connect to remote locations. Show less

Provide Dell and LexMark break / Fix service to business clients as well as some residential users. Additionally, I provide on-site desk side support for the Toyota DSSO in Franklin, TN. In this capacity, I support 25 users in office and remotely for all application and hardware issues. I am responsible for time management as well as ticket management.

Create the Help Desk and POS support for Shoney’s restaurants. Scheduling, management and training of IT Help Desk and Level II support personnel. PoC for all outsource venders. This included Hughes network Systems, Horne Technology Group, Xpient Software and Bellsouth. Created and managed metrics to ensure acceptable productivity and service levels (SLA). Oversight of development, testing and deployment of POS hardware and software for over 230 Shoney’s locations. Provide Level III support for… Show more Create the Help Desk and POS support for Shoney’s restaurants. Scheduling, management and training of IT Help Desk and Level II support personnel. PoC for all outsource venders. This included Hughes network Systems, Horne Technology Group, Xpient Software and Bellsouth. Created and managed metrics to ensure acceptable productivity and service levels (SLA). Oversight of development, testing and deployment of POS hardware and software for over 230 Shoney’s locations. Provide Level III support for troubleshooting of issues. Managed and maintained the Exchange server as well as the XcelleNet server used for field to corporate communications. Administered Front Range Heat. Responsible for inventory tracking of more than 3 million dollars worth of computer hardware. Made purchases of new hardware and software for use in stores and by corporate / field users. Point of contact for IT and POS related matters. Responsible for managing the budget for the Help Desk section of the IT department. Show less

Maintain and troubleshoot server and server based applications at the Shoney’s corporate offices as well as over 200 remote locations. Administer the testing and distribution of software applications to end users. Provide second level troubleshooting for issues that the POS Help Desk is unable to resolve. Recommend and test hardware for use in the corporate offices as well as the stores. Assist developers in production of updates and new applications for use in the corporate offices and in the… Show more Maintain and troubleshoot server and server based applications at the Shoney’s corporate offices as well as over 200 remote locations. Administer the testing and distribution of software applications to end users. Provide second level troubleshooting for issues that the POS Help Desk is unable to resolve. Recommend and test hardware for use in the corporate offices as well as the stores. Assist developers in production of updates and new applications for use in the corporate offices and in the field. While in this position, the development team and I worked out a transition from our Windows XP based back office system to a Suse Linux distribution back office replacing SQL with PostgreSQL. Show less

Troubleshoot and resolve hardware, network and software issue with Shoney’s and Captain D’s POS systems as well as the corporate support group. Assess and define issue arising as a result of VSAT and DSL hardware. Assigned to address technically complex issues and follow them through to resolution. Assist supervisors in the day-to-day management of the Helpdesk. Authorize Level 2 assignments for issues. Provide follow up for open issues to speed effective resolution. Provide RSC Support for… Show more Troubleshoot and resolve hardware, network and software issue with Shoney’s and Captain D’s POS systems as well as the corporate support group. Assess and define issue arising as a result of VSAT and DSL hardware. Assigned to address technically complex issues and follow them through to resolution. Assist supervisors in the day-to-day management of the Helpdesk. Authorize Level 2 assignments for issues. Provide follow up for open issues to speed effective resolution. Provide RSC Support for Office 2000 applications, VPN, Terminal Server as well as Internet connection support for remote users. Install POS hardware and software. Install and configure LAN and WAN equipment. Train end users on POS equipment and software to include touch monitors, Kitchen Display Systems, Order Confirmation Boards and SQL based back office software. Show less

Master'S Degree, Post Reconstruction History

Masters program in History

Bachelor'S Degree, Military History

Thanks to lots of CLEP tests, military schooling and fluency in Spanish, I was able to complete a 4 year degree in 3 semesters.

Honor Graduate, Spanish Language

Studied Latin American Spanish