Jarrod Shupe Email & Phone Number

Chicago, Il, Us

Proactively develop large project opportunities encompassing a wide range of products and services (core and emerging technologies) with a particular focus on next-generation technology. Play an integral role in the Strategic Project Team.* Develop strong, trusted advisor relationships with key decision-makers and influencers within and outside of public safety.*Responsible for the strategy and execution of the identified strategic projects*Interact with Senior customer level and consultants/lobbyists*Network with key work partners including; presale engineers, area services team, marketing; product management, sales operations, order/credit management.*Leverage promotions and incentives to assist customers with optimal utilization of financial resources*Be aware of competition and technology disruptors

Chicago, Il, Us

Responsible for working closely with the Sales Team to deliver customer-driven, world-class, leading-edge, end-to-end solutions that rise to the challenges of first responder, government, utility, transportation, and enterprise customers across the country.- 2023 Q3 Galvin Masters Support Award Recipient- 2023 CEO Award for Volunteerism Individual Recipient* Leading project teams across the territory in developing winning strategies for competitive mega-sized projects. This includes total solution ownership in development of the pre-sale project strategy, system design, and implementation and service plans* Issue Request for Quotations for 3rd party content and services and negotiate pricing/scope* Leadership role to help and guide the team to form and execute a plan of response that provides the best chance of success in winning the deal* Making sure that proposals are accurate, completed on time and in conformance with relevant requirements* Develop and maintain relationships both internally and externally* Cross functional collaboration with Engineering, Sales, Life Cycle Services, Product Groups, Strategic Partners* Leverage experience and skills in engineering, project management, business and competitive analysis, resource planning, customer engagement, and team dynamics leadership to produce winning system and product offerings* Balance conflicting priorities of short-term success through sales and alignment with long-term business goals* Act as a trusted advisor to customers by influencing product development roadmaps and strategies to ensure future success* Develop and deliver customer presentations* Negotiate contracts by meeting and exceeding corporate targets of P&L, margin goals and acceptable payment terms* Participate in pre-bid meetings and present project details to internal executives and Government customers such as County Execs, Legislators, etc.

Chicago, Il, Us

* Manage the development and implementation of the presale process for public safety solutions* Coordinate departmental and cross-functional teams, focused on delivering accurate and timely proposals* Manage projects from identification of the presale opportunity and proposal inception to transition of the project to the post-sale team* Ensure that projects are completed on time and in conformance with relevant requirements* Working with the other business groups, these key individuals are responsible for identifying upcoming opportunities, evaluating requirements, identifying specific statements of work, producing detailed project schedules & ensuring the proposed customer solution will be implemented with the best possible strategy* Provide total presales solution ownership as the overall presale team business leader and manage the overall project business for assigned projects* Presale systems strategy* Development of the system solution, implementation approach, and service plan as necessary* Meet/exceed customer requirements and provide value alternatives when requirements cannot be met* Manage Motorola’s profitability goals* Drive all sole source & RFP (Request for Proposal) projects to completion while managing the schedules of each project team member (engineering, proposal specialist, sales, service, SI)* Coordinate with the various functional teams (Systems Integration, Service, Sales, Product Groups) to ensure all business units goals are addressed in our proposals and win-strategies* Develop trusted relationships with work partners and customers* Conduct internal and external presentations* Assist Sales and Customer with specific market strategies* Issue RFQs (Request for Quote) for third-party content and negotiate for best cost-benefit* Participate in Contract negotiations as subject matter & proposal expert

Appointed by Governor Ron DeSantis to the State of Florida 911 Board as the medium county representive.

Bunnell, Florida, Us

• Provides leadership, management, and strategic direction to the County and its partners, ensuring that their priorities are aligned with the overall goals of the entity. Exercises authority regarding all hardware, software, services utilized by the County and its partners.• Develops enterprise-wide strategic and multiyear action plans, and financial forecasts in the furtherance of these objectives.• Develops and implements policies/ programs for the procurement and use of technology hardware, software, and services. • Serves as the primary technical advisor proposing short-term and long-term solutions to technology management needs/issues relating to systems, equipment or services. Carries out management direction as given. • Collaborates, coordinates and communicates with the County and its partner’s management regarding their business needs and emerging technology expectations. Facilitates the decision-making processes and prioritization of IT projects amongst entities. • Serve as the 911 Coordinator for Flagler County. Provides a single point of contact between the county’s Board of County Commission and State of Florida DMS regarding E911 fiscal, technical, operational, and strategic planning issues. • FL DOE Alyssa’s Law representative and Co-chair of FDLE RDSTF Region 3 Cyberterrorism.• Responsible to assure appropriate cybersecurity program is established and functional, including tested disaster recovery protocols are in place. This includes FBI and FDLE CJIS requirements, as necessary.• Works closely with organizational decision makers to identify, recommend, develop, implement, and support cost-effective hardware and software solutions for the organizations assigned providing direction for strategic, budgetary, and operational plans for equipment, software programs, and services. • Identifies and implements collaborative initiatives with other agencies to promote strategic endeavors and the effective/efficient provision of services.

Bunnell, Florida, Us

 Serve as the IT Director for the Flagler County Sheriff’s Office and the City of Flagler Beach via Inter local Agreements and also serve as the Florida Department of Law Enforcement (FDLE) Criminal Justice Information Systems (CJIS) administrator as approved by the Flagler County Sheriff. Serve as the 911 Coordinator for Flagler County with the State of Florida DMS/911. Member of the BOCC Senior Management Team and the Flagler County Sheriff’s Office Executive Management Team with FRS Senior Management Service Class designation Operate as Communications and Technology Leader/Director in the ESF2 during emergency activations of the Flagler County Unified Emergency Operations Center. Control of a fledgling, faltering, and siloed department that was once a division of the financial department. Reorganized and created a unified IT Department that contained the IT functions and Video Production. Turned around the customer service levels from unacceptable to customer centric. Merged the Geographic Information Systems (GIS), Public Safety Software (CAD), Public Safety Communications (800 MHz Radio System), and E911 divisions in 2017. Successfully created a team that is customer service driven that fosters teamwork, development, and opportunity, by using proper inspiration, motivation, persuading support, enhanced communication, listening, and influencing throughout the organization and our partners. Responsible for all IT initiatives, budgeting, policy and procedure development, implementation and monitoring. Recruit, select, train, mentor, and lead a department of 15 professionals in 7 divisions that provides support for over 900 end users at over 43 different locations with over 7500 assets and over 11,000 documented requests for support

Syracuse, Ny, Us

 Member of the Agency Executive / Senior Management Team. Study work flow of all users to see where IT initiatives can increase employee efficiency and reduce costs. Responsible for all IT initiatives, budgeting, Agency IT policy and procedure development, implementation and monitoring. Saved the Agency over $200,000/year by renegotiation contracts, installing newer technology, and regularly auditing services.  Completed an Agency-wide risk assessment performed by RSM McGladrey, without any significant findings. Worked with software vendors (EMR and adaptive technology providers) and end-users to ensure ADA compliance, including training and alpha/beta testing. Replaced entire network infrastructure, as well as 80% of end user devices, within 2 years of employment. This was completed at roughly 25% under budget and without any end-user interruptions lasting more than 1hour every year. Responsible for engineering, procuring, installation, configurating, administering, and maintaining an extensive network, in 42 locations, comprised of Cisco, Sonicwall, Nimble, Barracuda, Symantec, GFI, Kaspersky, Veeam, Windows, VMWare, Polycom, HP/Dell, IOS, and Android. Worked with other local, regional, and state organizations to identify and implement collaborative initiatives. Assisted 550+ end users with IT training, as well as network and/or service issues. Manage 18 servers, 350+ computers, 120+ printers and 74 VPN tunnels. Responsible for assessing, selecting, and designing the implementation of multiple Agency EMR/EHR/PMS systems.  Selected, deployed, and support of an Agency-wide VOIP telephone systems.  Served as the HIPAA Security Officer, responsible for monitoring network usage to maintain compliance with HIPAA and agency policies/procedures. Created Agency intranet page, as well as web based registration and management system for Agency annual fundraisers. Designed and launched a new Agency public website (www.arcon.org)

Syracuse, Ny, Us

Syracuse, New York, Us

 Managed software development and integration projects and installed in-house VOIP telephony solution. Developed and maintained employee and client training programs for MDs, RNs, other clinicians, and staff; trained in the use and abilities of the programs/applications. Experience working with people who were not receptive to trying and were hesitant to use new technologies. Oversaw and managed operations of a 24 hour inbound call center with multiple office locations, 15 direct reporting staff members, and a 75+ total employees.  Responsible for client/vendor relationships, HIPAA, and contract negotiations. Installed, administered, configured, and supported computer and telephone networks; installed and converted to a new network-based PERS alarm monitoring program, faxing/paging/SMS programs, network attached storage servers, accounting software packages, and other hardware and software. Improved service levels to higher levels in company history, focusing on daily operational performance. Ensured appropriate staffing through collaboration between the capacity planners, recruiting and training partners. Provided business updates, managed projects to drive change, and promoted alignment by gaining efficiency within the portfolio and across lines of business.

Scottsdale, Az, Us

Humanities

Computer Science