We build complete end to end solutions for our customers using both in-house developed applications and vendor solutions. We enable efficiency in T-Mobile's workforce using home grown IT Service Management tooling. We help our customers create better visibility of their applications using logs, events, and metrics.

Lead the design, development, and operations teams responsible for delivering world-class IT Monitoring Solutions.

Manage the design, development, and operations of all Network Management Systems and Solutions for T-Mobile's network.

Built a strong Tier2 organization charged with supporting the subscriber databases in the T-Mobile network. The team supports the worlds largest GSM HLR/HSS platform.

Responsible for designing a distributed switching GSM/UMTS Mobile services Switching Center which makes use of commercial off the shelf hardware. As an architect for Nortel’s GSM/UMTS MSC, I am responsible for defining the requirements of the project and working with a multi-site team to generate project plans and high level designs that will be used for the development of the product..

• Successfully managed a team of engineers with the goal of providing integration and acceptance certification of Nortel products within the wireless service provider’s network. • Responsible for the planning, testing, problem resolution, and technical discussions with regard to all acceptance activities. Coordinated many teams, both in the US and Germany, to ensure all activities were completed in a timely fashion.• Recognized as being critical to the very high customer satisfaction levels achieved while on assignment.

• Managed a large group of software engineers responsible for supporting Nortel’s Asian customers. Played a key role in assigning trouble tickets, providing resolution plans, assessing responsiveness, conflict resolution, and employee motivation. • Responsible for providing software solutions to field issues for both emergency and non-emergency situations.