• Oversee daily operations, ensuring seamless guest experiences across coworking spaces, meeting rooms, and studios• Conduct client tours, manage onboarding/offboarding processes, and coordinate catering and service needs

• Organized and implemented two plenary sessions with high-level political participation• Matched German private sector actors with development projects in the Global South• Advised the Federal Ministry on sustainable tourism development strategy

• Planned and moderated thematic forums for a multi-stakeholder-partnership• Facilitated knowledge transfer and networking for tourism projects in the Global South

• Established new brand values with a coherent behavioral strategy• Implemented systems to measure and improve guest experience• Analyzed performance gaps and implemented global improvements

• Improved service quality with a customer-based mystery shopper program• Developed a customer engagement program

• Managed check-in and check-out, ensuring all guest interactions were engaging• Assisted guests with concierge services

• Led shifts with up to 5 employees, creating a welcoming atmosphere• Delivered unique dinner experiences

• Performed operational duties across departments, including Front Office, Housekeeping, Sales & Marketing, Purchasing, Banqueting, Bar, Room Service, Concierge, Reservations, Kitchen, and Human Resources