• Identify and assess risks related to information security risks at financial institutions• Determine the adequacy of implemented information security and supporting technology, systems for mitigating and control risks• Determine the effectiveness of risk management, policies, and procedures, and compliance with laws and regulations• Evaluate financial information and related IS data, procedures, and controls to arrive at sound, supportable conclusions• Interpret information and reviews IS data to make decisions, establish priorities, and develop hypotheses to help understand events and makes projections to forecast IS risk trends• Participate on targeted examinations at complex banking organizations

• Collaborate with control owners and key stakeholders to meet outside counsel guidelines or contractual requirements around information security standards.• Propose changes to existing policies, standards, and procedures to minimize risk and ensure compliance to client and applicable regulatory requirements.• Work with leadership to review and confirm IT requirements as directed by outside counsel guidelines.• Manage client assessments and assist with ongoing compliance.• Manage third party risk assessments.• Manage and initiate security awareness initiatives.• Maintain an up-to-date understanding of industry best practices, including NIST and ISO cybersecurity frameworks.• Maintain familiarity with Information Security Compliance including HIPAA, PCI DSS, SOX, GLBA.

Information Security Analyst (formerly Documentation Specialist)• Lead in the development and maintenance of information security policies including the incident response plan, user acceptance policy, the security plan and other policies related to information security controls. • Work with managers and leadership to develop and maintain security program by assessing and evaluating workflows within the department to ensure industry standard and compliance.• Review customer requests for information/client questionnaires related to the protection of data and compliance requirements.• Work with leadership to review and confirm IT requirements directed by outside counsel guidelines.• Respond to client questionnaires and work with them to ensure their requirements are met.Trainer• Develop, coordinate and conduct new hire on-boarding. Train users on existing and new software.• Act as customer liaison to create inter-departmental workflows and provide necessary training, support and documentation as needed.• Create new ways to engage the user community using innovative ideas.

• Assist in collecting and analyzing data from various stakeholders to assist in understanding business and user needs.• Produce analysis based on operational data to support processes and provide data on projects.• Developed dashboards and compact analysis to summarize monthly reports.• Define and produce ad hoc data requests from various groups within the IT department.• Champion existing IT products and services and help with change management initiatives during the implementation of new services.

• Ensure methodical development, maintenance, and utilization of the RightAnswers Knowledge base.• Review, develop, and research knowledge base submissions according to the stated documentation standards.• Develop, document, implement, and maintain a standard training program for all Service Desk personnel.• Develop and execute projects as assigned utilizing Jira project tracking software.• Administrator for Remedy ticket management system. Create user accounts, decision trees, and templates.

• Provided second level desk side support to end users at Sidley Austin on a variety of technical issues.• Worked with Level III support team members in identifying, documenting, researching, and resolving technical problems while ensuring a timely resolution. • Trained new Deskside Support Technicians in trouble shooting, software training, and documentation.• Acquired and maintained a highly competent knowledge of relevant products, current support policies, and methods of support delivery.

• Provided Level I and Level II after-hours support at Dentons, formerly Sonnenschein, Nath & Rosenthal. • Provided extensive support of Docs Open, Word, Excel, Outlook, and Adobe. • Provided extensive remote access support, including wireless issues for clients in office and home.

• Provided advanced application support to users needing assistance. • Formatted, recreated, and converted documents from PDF files to Word and/or WordPerfect to Word. • Taught instructor led training classes on document conversions and cleanup to secretarial staff.

• Provided Level II desk side support to end users on a variety of issues at Sidley Austin LLP.• Identified, documented, researched, and resolved technical problems while ensuring a timely resolution. • Escalated and documented all support cases for which resolution was not possible.

• Provided Level I phone support at Sidley Austin LLP that included diagnosing, troubleshooting and resolving issues. • Assisted users with computer related problems regarding OS, hardware and software applications. • Tracked and documented all inquiries and resolutions using Remedy. Participated in the rollout of Windows XP, and Office 2003.