Jhonatan Steven Infante Prieto Email & Phone Number

Toronto, Ontario, Canada

• Built, configured, and tested products to ensure optimal functionality in the field, resulting in increased customer satisfaction and product reliability.• Traveled to customer sites to perform hardware installations, ensuring seamless integration and minimal downtime for clients.• Developed a deep understanding of hardware and software components to enhance troubleshooting abilities, leading to quicker issue resolution and improved product performance.• Conducted thorough preparation for onsite visits, including organizing needed parts and performing pre-visit checks, resulting in efficient service delivery.• Aligned with the Customer Success process and provided assistance as needed, fostering strong cross-functional collaboration and customer support.

Toronto, Ontario, Canada

Maintained accurate documentation of all installations and performed quality assurance checks, ensuring customer satisfaction, and minimizing service calls. Troubleshot and resolved complex technical issues during installations, reducing downtimes and in-creasing customer satisfaction.Streamlined administrative processes by efficiently managing paperwork, accurately record-ing hours, and meticulously documenting vehicle information.Collaborated with team members to streamline the installation process, optimizing efficiency, and reduc-ing installation time.Maintained a clean and organized workspace, promoting a safe and productive environment for installa-tion activities.

Bogotá, Capital District, Colombia

Represented company to external and internal customers (US & CAN), answered product-related questions, traced lost shipments, interpreted and clarified customer orders for the shipping department.Managed web-based ordering, conferred with management regarding customer credits, returns goods for credit, identified quality assurance complaints, and wrote price differentials on mail orders.Managed inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focused on stock and allocation issues to maximize service levels.

Melbourne, Victoria, Australia

Implemented a web application to help the service and workshop team to organize, track, and manage the work, developing processes to prepare and maintain detailed logs of all service activities and available parts.As the Australian Distributor for AKSA generators, managed the warranty claims and parts requirements with our suppliers (China and Turkey).Coached, developed, and served as technical support for field service and workshop technicians in order to follow company procedures and task completion.Overseen, tested, and worked with customized gen sets projects with synchronization.Managed service, workshop, warranty and parts operations with suppliers and customers.

Bogotá

Overseen service and workshop operation following safe procedures, providing service to power generation systems such as Cummins, Caterpillar, Perkins, and John Deer generators of different KVA output, from 1 to 1200 KVA.Assisted external auditors to implement OH&S regulations, reducing the accident rate among workers thanks to the implementation of the OH&S standards. Additionally, reaching 90% compliance and produced a 30% increase in maintenance contracts.

Bogotá

Provided preventive, corrective and predictive maintenance, to power generation systems. Overhaul of diesel engines cummins, caterpillar, perkins, doosan, yanmar, lovol, mitsubishi, iveco, etc. Installation, maintenance and troubleshoot of automatic transfer switches.

Bachelor'S Degree, Electromechanical Engineering

Certificate Iv, Business

Tecnología En Montajes Industriales, Electromechanical Technology/Electromechanical Engineering Technology

Tecnología En Mantenimiento Eléctrico Industrial, Tecnología En Mantenimiento Eléctrico Industrial

Técnico Electromecánico