Jagjit Singh Email and Phone Number
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OPERATIONS STRATEGY | PRODUCT MANAGEMENT | TECHNOLOGY ENABLEMENTIn light of the rapidly evolving, global business environment, stable and visionary leadership is needed in order to drive continuous growth, while navigating complex challenges and shifting priorities. I have dedicated my career in creating and executing major initiatives that accelerate product innovation and technology implementation, leveraging winning operational strategies. I've been recognized for championing a culture of accountability and transparency, advocating a "work smart, play hard" team approach, while highlighting customer and stakeholder-centric value-added services. I've been tasked to build up business units in start-up environments and I am well-versed in all different types of business phases. I consider it a privilege to elevate the standard of excellence in my roles and I am committed to empowering future industry leaders through engaging training, coaching. mentoring, and professional development opportunities.Areas of Expertise· Executive Strategy & Operations· Full Life Cycle Product Management· Cross-Functional Team Leadership· Asset & Portfolio Management· Technology Direction & Delivery· Supervision / Training / Mentoring· Financial Management & Budgeting· KPIs / Dashboards / Performance· Continuous Process Improvements· Agile & Waterfall Methodologies· Process Automation & Engineering· Roadmaps: Product, Program, Process· Risk Mitigation & Compliance Oversight· Client Relationship Management (CRM)When I'm not driving organizational performance, you can usually find me spending time with my family and attempting to play basketball!I am always looking to expand my professional network.Please feel free to connect with me through this platform.
Discover Financial Services
View- Website:
- discover.com
- Employees:
- 21509
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Senior Director, Product | Pricing | AnalyticsDiscover Financial ServicesUnited States
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Senior Director, Product | Pricing | AnalyticsDiscover Financial Services May 2023 - PresentRiverwoods, Il, Us -
Senior Director, Product Management | Head Of Mortgage ServicingDiscover Financial Services Oct 2020 - May 2023Riverwoods, Il, UsSenior Director, Product Management & Head of Mortgage Servicing (2022 – 2023)Director, Head of Mortgage Servicing (2020 – 2022)I am a principal strategist of major initiatives for a $4B+ mortgage portfolio, as well as a $20M product and IT annual budget. I streamline IT delivery and end-to-end product management. I define standards for the product lifecycle, including monitoring and validation. I also effectively articulate company vision to mitigate risks, cut loan costs, and elevate the customer experience.• Led, equipped, and empowered 5+ direct leaders with oversight of 100+ staff.• Championed a culture of risk management and continuous improvement. ◦ Automated control functions, reducing manual labor by 65%+. ◦ Tripled compliance/risk oversight and enabled $1B portfolio boost.• Catapulted performance by 200% through KPIs and team accountability.• Bolstered origination that enabled YOY growth by 30%+.• Boosted efficiency by 40% by re-aligning roadmaps for 8 workstreams/teams.• Designed a training program to drive product knowledge and business processes, impacting 100+ IT team members. ◦ Eliminated deficiencies and reduced production defect inflow by 35%.• Devised a model that tracked control execution and identification of blockers. ◦ Received adoption enterprise-wide, still utilized today.• Pivotal member of the enterprise DE&I Task Force, emphasizing Inclusion.
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Senior Manager, Head Of ProductDiscover Financial Services Mar 2019 - Oct 2020Riverwoods, Il, UsIn this role, I was a dynamic overseer of program strategy and product roadmaps for the Loan Origination System and Document Management System. I delivered structure to manage and monitor progress against the Annual Plan, ensuring achievement of KPIs and target business objectives. I advanced cross-functional collaboration with 5+ Product Managers that enabled resolution of roadmap prioritization issues in an evolving technology landscape. I leveraged dashboards, metrics reporting, and scorecards to promote transparency. I also introduced processes that prioritized weekly initiatives, while enhancing business and system functions. Furthermore, I led change management of the organizational structure to promote self-management, while aligning all new features to core product principles.• Directed, motivated, and mentored 50+ cross-functional personnel. ◦ Consistently accomplished a bi-weekly production cycle with less than 3% UAT defect density and less than 1% production defect density.• Propelled origination growth by 400% through exemplary management of the product roadmap, including strategic planning and support of long-term goals.• Conceptualized and deployed a dashboard that tracked production incidents spanning all applications. Substantially decreased Loan Origination System incidents by nearly 50% in 6 months, with no additional capacity.
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Manager, Product & Program Management - Discover Home LoansDiscover Financial Services Jan 2017 - Mar 2019Riverwoods, Il, UsIn this position, I was a proactive change agent, tasked to manage and direct the Loan Origination System (LOS) strategy. I administered full life cycle product, program, and project management. Spearheaded automation, production triage/support, and operational enhancements.• Supervised, developed, and coached cross-functional team members.• Established new functionalities that produced scalable infrastructure, as well as sustainable growth. ◦ Implemented third-party services in the LOS to execute automated rules, while improving productivity by 50%. ◦ Created new frameworks that enabled large-scale automation in conjunction with rapid growth. ◦ Enhanced digital capabilities and enabled self-service, increasing fixed production capacity by 25%.• Integrated Agile and Waterfall methodologies and best practices to optimize deliverables, such as production releases twice a month and achievement of less than 1% production defect density.• Slashed overall costs by 25% with no impact to services via re-negotiation of vendor contracts. ◦ Saved 15x or $1M+ in annual transactional costs by launching a new credit reporting tool.• Cut integration costs by 33% through alignment of strategic business goals and more than 10 vendors.• Developed a robust Quality Framework that automated 200+ rules, enhancing loan quality.• Advised the team that crafted a new automated funding processes that doubled productivity with existing personnel.
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Project Manager, Operations Strategy - Discover Home LoansDiscover Financial Services Jan 2016 - Dec 2016Riverwoods, Il, UsAs Project Manager, I was a daily operational leader that helmed workstream operations during the new LOS implementation. I co-managed defect triage and support for system issues during the implementation. I also partnered with new vendors to draft Service Level Agreements (SLAs), driving business goal achievements and greater operational performance, quality, and excellence.• Inspired team members to execute all quality deliverables on-time and within allotted budgets. • Saved $300K per year by re-negotiating a key vendor contract. Built and cultivated the strategic partnership.• Automated 70% of loan application conditions that resulted in efficient standardization of processes.• Designed UAT reporting presented to senior leadership and up to 10 cross-functional teams. • Earned promotions from Associate (2013 – 2014), Senior Associate (2014 – 2015), and Project Manager 2015 – 2016).
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Sr. Associate, Operations Strategy - Discover BankDiscover Financial Services Nov 2014 - Dec 2015Riverwoods, Il, Us
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Associate - Lean Leadership ProgramDiscover Financial Services Jul 2013 - Oct 2014Riverwoods, Il, Us
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Lean Six Sigma Yellow Belt Certification ProjectThe Ohio State University Aug 2012 - Apr 2013Columbus, Ohio, UsUsed DCDOV Methodology to implement and sustain a Dashboard to continuously monitor current state capabilitiesCreated new data points to create a better understanding of current state capabilitiesEnabled management to make day to day decisions fast and accurately through the use of dataIncreased communication vertically and laterally between employees and departmentsEnabled management to identify constraints/breakdowns in the systemPracticed Lean Six Sigma tools to identify and analyze breakdowns and to create solution elementsAssisted in creating a Continuous Improvement environment from senior level management to hourly employees -
Lean Manufacturing Engineering InternMettler-Toledo International, Inc Jun 2011 - Aug 2012Greifensee, ChInvolved in Continuous Improvement implementationInvolved in the global implementation of SAP – Data CleansingChanged the layout of a production cell to improve efficiency to meet customer demandImproved Maintenance data collection in order to reduce work order backlog and sustain a proper PM scheduleImplemented a new VMI system with an important supplierLed a project team to optimize 15 production cells on the production floorInvolved in optimizing material flow throughout the production floor
Jagjit Singh Skills
Jagjit Singh Education Details
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The Ohio State UniversityIndustrial And Systems Engineering
Frequently Asked Questions about Jagjit Singh
What company does Jagjit Singh work for?
Jagjit Singh works for Discover Financial Services
What is Jagjit Singh's role at the current company?
Jagjit Singh's current role is Senior Director, Product | Pricing | Analytics.
What is Jagjit Singh's email address?
Jagjit Singh's email address is li****@****ail.com
What is Jagjit Singh's direct phone number?
Jagjit Singh's direct phone number is +151325*****
What schools did Jagjit Singh attend?
Jagjit Singh attended The Ohio State University.
What skills is Jagjit Singh known for?
Jagjit Singh has skills like Six Sigma, Continuous Improvement, Lean Manufacturing, Minitab, Process Improvement, Industrial Engineering, Value Stream Mapping, Process Simulation, Root Cause Analysis, 5s, Engineering, Green Belt.
Who are Jagjit Singh's colleagues?
Jagjit Singh's colleagues are Marcos Ponce De Leon, Susie Tekampe, Doreen Anderson, Marlon Smith, Joey Quintana, Geovaunie Rolando, Oluwatobi Ajoku.
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