Jagjit Singh Email & Phone Number

United States

Riverwoods, IL, US

Riverwoods, IL, US

• Senior Director, Product Management & Head of Mortgage Servicing (2022 – 2023)Director, Head of Mortgage Servicing (2020 – 2022)I am a principal strategist of major initiatives for a $4B+ mortgage portfolio, as well as.
• Led, equipped, and empowered 5+ direct leaders with oversight of 100+ staff.
• Championed a culture of risk management and continuous improvement.
• Automated control functions, reducing manual labor by 65%+.
• Tripled compliance/risk oversight and enabled $1B portfolio boost.
• Catapulted performance by 200% through KPIs and team accountability.

Riverwoods, IL, US

• In this role, I was a dynamic overseer of program strategy and product roadmaps for the Loan Origination System and Document Management System. I delivered structure to manage and monitor progress against the Annual.
• Directed, motivated, and mentored 50+ cross-functional personnel.
• Consistently accomplished a bi-weekly production cycle with less than 3% UAT defect density and less than 1% production defect density.
• Propelled origination growth by 400% through exemplary management of the product roadmap, including strategic planning and support of long-term goals.
• Conceptualized and deployed a dashboard that tracked production incidents spanning all applications. Substantially decreased Loan Origination System incidents by nearly 50% in 6 months, with no additional capacity.

Riverwoods, IL, US

• In this position, I was a proactive change agent, tasked to manage and direct the Loan Origination System (LOS) strategy. I administered full life cycle product, program, and project management. Spearheaded automation.
• Supervised, developed, and coached cross-functional team members.
• Established new functionalities that produced scalable infrastructure, as well as sustainable growth.
• Implemented third-party services in the LOS to execute automated rules, while improving productivity by 50%.
• Created new frameworks that enabled large-scale automation in conjunction with rapid growth.
• Enhanced digital capabilities and enabled self-service, increasing fixed production capacity by 25%.

Riverwoods, IL, US

• As Project Manager, I was a daily operational leader that helmed workstream operations during the new LOS implementation. I co-managed defect triage and support for system issues during the implementation. I also.
• Inspired team members to execute all quality deliverables on-time and within allotted budgets.
• Saved $300K per year by re-negotiating a key vendor contract. Built and cultivated the strategic partnership.
• Automated 70% of loan application conditions that resulted in efficient standardization of processes.
• Designed UAT reporting presented to senior leadership and up to 10 cross-functional teams.
• Earned promotions from Associate (2013 – 2014), Senior Associate (2014 – 2015), and Project Manager 2015 – 2016).

Riverwoods, IL, US

Riverwoods, IL, US

Columbus, Ohio, US

Used DCDOV Methodology to implement and sustain a Dashboard to continuously monitor current state capabilitiesCreated new data points to create a better understanding of current state capabilitiesEnabled management to make day to day decisions fast and accurately through the use of dataIncreased communication vertically and laterally between employees and.

Greifensee, CH

Involved in Continuous Improvement implementationInvolved in the global implementation of SAP – Data CleansingChanged the layout of a production cell to improve efficiency to meet customer demandImproved Maintenance data collection in order to reduce work order backlog and sustain a proper PM scheduleImplemented a new VMI system with an important.