Joshua Jimenez Email & Phone Number

San Francisco, Ca, Us

Colorado Springs, Colorado, Us

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Software Engineering Immersive Program:- The Holberton School of Software Engineering SF- HTML, CSS, JS, Python, React, APIs, & System Design

Us

Lead the expansion into Sacramento Region, assisting with developing the internal CMS as part of OTG’s Software Platform.- Managed all of OTG’s Vendor partners, Events, Locations, Relationships, Documentation, etc. totaling an avg annual contract value of +$3M- Developed and Managed C-Level & Government Agency Relationships for expansion and platform adoption- Developed the Customer Success platform from the ground up integrating over 400 customers/partners into the newly developed CMS Infrastruckture.- Worked closely with all departments cross-functionally to develop and implement the onboarding process and product feedback loop - Responsible for resolving support tickets in conjunction with developer team - Identified and organized key data metrics for customers to help them find quickest path to value- QBR delivery and report development for product utilization and support ticketing- Helped drive the median sales of $2M from the previous year 2016 to $7M in 2017 thru event retention and service upsell

Us

Effective management of Events, Markets, Vendors, Documents, and Relationships between Venues, Vendors, and the OTG Group. -Customer Success Management-Onboarding and Training for internal CMS-Managing and maintaining the OTG Group Market and Vendor Standards-Developing and Maintaining Vendor relationships through new vendor onboarding, providing guidance & assistance to new/old vendors, as well as cultivating healthy partnerships through effective communication-Analyzing market and vendor financials to optimize market/vendor performance-Building Unique Event experiences through effectively scheduling and managing market rotations/lineups, entertainment, and community activations-Vendor, Location, and Event documentation tracking by managing vendor permits, contracts, and any other necessary documentation -Expertise in all the Software, Apps, and Systems that the OTG Group utilizes: Infrastruckture, Zendesk, Taiga, Asana, Tableau, Zapier, Wufoo, Slack, HelloSign, MailChimp, and Google Apps (Sheets, Docs, Slides, Forms, etc.)

Eagan, Minnesota, Us

- Remotely worked as Regional Manager of the West Coast, USA, managing over 25 locations, 50 Contractors/Associates totaling over $7m portfolio- Responsible for the scouting, development, and expansion of 6 new locations and Vendor partnerships- Hired, developed, and trained contractors and associates to work within Region- Coordinated regional marketing strategy- Establish best-practices for on-site location management and customer relations

Eagan, Minnesota, Us

- Remotely worked as Regional Manager of 12 company locations, 30 Contractors/Associates, and vendor partners throughout California encompassing a $3M portfolio- Established Company - Vendor - Site - Contractor relationships and cohesion- Worked closely with High Stakes Vendor Partners and Contractors to ensure proper onboarding and successful implementation of the Franchise Model-Developed targeted marketing strategies for each Location/Vendor which lead to an avg 5-10% growth in quarterly sales for each location- Developed and maintained inventory and management systems for all locations

La Jolla, Ca, Us

Bachelor Of Arts (B.A.), Social Sciences

Software Engineering, Computer Science