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Former Tech professional turned Restaurant Owner. Founder of Smash Life, a brand with a mission to empower one another to be the best version of ourselves. Former Customer Success and now Sales professional who loves to make a real impact on customers lives. Passionate to bring my CS experience into a sales role and put the customer first. Fortunate to have gone through an IPO with MobileIron, sell large enterprise deals at Testlio, and build from the ground up in an early stage startup at Dashbot.
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PartnerWooly PigSan Francisco, Ca, Us -
PartnerWooly Pig Jun 2018 - PresentServing your favorite Asian Inspired Comfort Food. -
FounderSmash Life May 2020 - Dec 2022On a mission to empower one another to be the best version of ourselves.Podcast: Smash Life SpotlightSmash Life Spotlight is a podcast that highlight's inspiring people who've had to overcome different obstacles in life to get to their success. The goal of the Spotlight is to help people who may be facing similar struggles and empower them to push forward. -
Account Executive (1St Ae)Opal Feb 2022 - Jul 2022New York, Ny, UsOpal is a Greylock-funded authorization platform for all employees. Our product enables enterprises to grant just-in-time access, gain actionable insights, and automate user access reviews. As the next-generation access management platform, companies integrate us with engineering infrastructure, SaaS apps, and custom internal tools. To see how Opal eases your access needs, check out our demo video here: https://opal-1964.wistia.com/medias/kv4bnc6k82 -
Enterprise Account ExecutiveDashbot Mar 2019 - Apr 2020San Francisco, California, UsHelping enterprises build better conversational experiences through analytics. -
Account DirectorTestlio Jan 2019 - Mar 2019Tallinn, Estonia, Ee -
Enterprise Account ExecutiveTestlio Feb 2016 - Jan 2019Tallinn, Estonia, EeTestlio helps businesses deliver amazing customer experiences by providing a community of highly vetted testers and an end-to-end QA management platform. We assemble your dedicated QA dream team from our vetted, experienced, and passionate tester community. Our platform seamlessly integrates into the tools that you already use and connects you with the team giving you a high degree of visibility. We work around the clock and around the world, on any platform, so you hit every deadline and launch better products, faster. -
Customer Success Senior Operations SpecialistMobileiron Oct 2014 - Feb 2016Mountain View, Ca, UsManage over 350 open Professional Services projects (SMB to Large Enterprise) using SalesForce.comBuilt business processes to scale customers from under 3,000 to over 8,000Identify potential upsell opportunitiesManage subcontractor accountsCommunicate regularly with customers including Directors and C-level executivesCreate reports for VP of Customer Success and Directors of Professional Services, Support, Advocates, Education and Training teamAssist with migration of Support Platforms from ZenDesk to Service Cloud (SalesForce.com)Collaborate with Business Applications team to enhance tools to scale businessWork cross functionally with multiple internal groups (Advocates, Professional Services, Support, Education and Training, Finance, Legal, Sales, Business Applications)Create SOWs for Professional ServicesPoint escalations to the correct resource for resolutionWeekly meetings with Professional Services Engineers for project updates -
Customer Success Operations SpecialistMobileiron Jul 2012 - Sep 2014Mountain View, Ca, Us -
Member On Board Of Directors And Head CoachSláinte Volleyball Club Jan 2007 - Jan 2015Member of Board of DirectorsManage clinic budgets and 6 assistant coachesClinic size ranged from 30-60 playersCoach age 14, 18 girls teams; and 17, 18 boys teamsCommitted 5 days a week after work hoursDeveloped mental strategies and coaching on and off the courtCollaborated with parents to provide guidance, support and setting expectationsPlanned, developed and implemented near and long-term goals for club direction
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Co OwnerElevasian Food Truck Aug 2012 - May 2013Converted leads generated from our website to customersConverted company net loss $5000/month to net revenue $2000/month in 4 monthsGrew customer base from 0 to over 150 dailyGrew Revenue to $30,000 per monthManaged escalations from unsatisfied customersManaged Payroll for 3 employeesManaged Social Media (Twitter, Facebook, Instagram)Accounting using Quickbooks
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Training CoordinatorMarvell Semiconductor Jan 2012 - Jul 2012Santa Clara, Ca, Us• Coordinate and manage logistics for trainings• Market trainings to employees• Manage global online training program, create newsletters and monthly communications, giving users updates • Work with global leads and account managers to improve experience for users• Manage Learning Management System and Survey Monkey• Create evaluation summaries after each training• PowerPoint presentations for trainings, presented to global leads and HR team• Work daily with Excel, run reports, keeping spreadsheets up to date• Manage updates on team’s intranet site, help rebuild team’s SharePoint -
Staffing CoordinatorMarvell Semiconductor Apr 2011 - Jan 2012Santa Clara, Ca, UsCoordinate and managed interviews for multiple divisions, involving multiple teams, recruiters, engineers, and hiring managersArrange video and on-site interviews for both domestic and international candidates across different time zones and geographiesManage candidate profile, documentation, offer process and tracking using resume database, VirtualEdge by ADPArrange for travel, logistics, accommodations and processed reimbursementsPrepare offer letter, offer proposals, initiated and track all background verificationSupport recruiters from remote sites in Arizona, Texas and MassachusettsManage multiple business units and divisions in Wireless, Datacom, Finance, Marketing and Communications, Hardware and Software DevelopmentWork well under very tight timelines, and manage high volumes of activities
Justin Lam Skills
Justin Lam Education Details
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University Of California, Santa CruzBusiness Management Economics -
Sacred Heart Cathedral PreparatoryHigh School Diploma
Frequently Asked Questions about Justin Lam
What company does Justin Lam work for?
Justin Lam works for Wooly Pig
What is Justin Lam's role at the current company?
Justin Lam's current role is Partner.
What is Justin Lam's email address?
Justin Lam's email address is ju****@****ail.com
What is Justin Lam's direct phone number?
Justin Lam's direct phone number is +141534*****
What schools did Justin Lam attend?
Justin Lam attended University Of California, Santa Cruz, Sacred Heart Cathedral Preparatory.
What are some of Justin Lam's interests?
Justin Lam has interest in Volleyball, Djing, Consulting, Marketing, Technology, Administration, Management Training, Sales.
What skills is Justin Lam known for?
Justin Lam has skills like Training, Management, Teamwork, Coaching, Microsoft Office, Customer Service, Microsoft Excel, Analysis, Social Media, Outlook, Software Documentation, Salesforce.com.
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