Accomplished IT leader with a proven track record of transforming IT service delivery and management processes to achieve business goals. Expert in developing and implementing IT strategies, managing large-scale projects, and optimizing service operations. Demonstrated success in team-building, strategic vision, and achieving exceptional results in dynamic environments. Proficient in leveraging cutting-edge technologies and frameworks, including AI integration with ServiceNow leveraging large language models to drive efficiency and innovation. Managed budgets up to $2.4 million, supported over 40k end-users, and completed projects that enhanced operational efficiency. Recognized for spearheading key initiatives and driving continuous improvement.
Listed skills include It Service Management, Business Analysis, Itil, Process Improvement, and 35 others.