John L. Email and Phone Number

As a DSO Power Systems Engineer, I oversee the implementation, and upkeep of complex power distribution systems. My role involves enhancing system reliability and efficiency, working closely with various departments to maintain system integrity. I handle rapid fault diagnosis and resolution to prevent downtime and protect generation customers. Staying updated with industry standards and advances, I implement best practices in system operations and maintenance. My responsibilities require strong problem-solving skills and efficient management of multiple projects to ensure top-quality service and customer satisfaction.

As a Control Engineer at UK Power Networks, I focused on low voltage systems within the electrical distribution network. My role involved ensuring operational efficiency, network performance, security, and reliability while adhering to safety standards and managing risks to maintain compliance with regulations. I was innovative in integrating new technologies and processes and collaborated closely with various teams to uphold system integrity. Supervisory responsibilities included overseeing maintenance and planned shutdowns, ensuring network safety and minimising downtime. Additionally, I played a crucial role in managing Customer Interruptions (CI) and Customer Minutes Lost (CML), key performance indicators used by Ofgem to measure the reliability and responsiveness of the network. Implementing broad measures to improve these metrics, I focused on enhancing system resilience and reducing the impact on customers. These tasks demanded strong problem-solving and communication skills, supported by a solid background in electrical engineering and project management.

As the Database Administrator for the SQL Server in the ENMAC system's Information and Incentives Project (IIP), my primary focus was on ensuring the seamless operation and integrity of our data management. My responsibilities included database maintenance, ensuring data availability, and system performance optimisation.Optimising database performance was a significant aspect of my job. I regularly assessed system performance, identifying and addressing bottlenecks to enhance efficiency. This ensured that the database provided smooth and responsive interactions, essential for the continuous flow of data required by the project.Another crucial responsibility was creating high-level business reports using Crystal Reports. This task involved understanding stakeholder requirements, designing report layouts, and presenting data accurately and effectively. These reports were vital for strategic decision-making, offering insights that supported project assessments and direction.I also collaborated closely with IT teams and project managers to ensure database operations were seamlessly integrated with application logic and that data structuring aligned with project goals. Part of my role involved educating staff on database best practices and system documentation, thereby boosting operational efficiency and collective knowledge.In summary, my role as the Database Administrator within the ENMAC system's Information and Incentives Project involved overseeing a high-performance database environment, optimising data flows, and producing key business reports. These efforts contributed significantly to the project's success, ensuring data-driven decision-making and operational excellence.

I handled a high volume of incoming calls from customers regarding various inquiries, including department general enquiries, MPAS (Meter Point Administration Service), trouble calls, and cable damages. I provided accurate and courteous assistance to customers by addressing their concerns, answering questions, and offering solutions to problems related to power supply and services.In addition to resolving customer issues directly, I liaised with dispatch to ensure the correct staff were sent to investigate and repair reported problems. This involved communicating detailed information about the nature and location of the issue to dispatch, enabling them to deploy the appropriate personnel efficiently.Safety and quick restoration of supplies were paramount considerations in dispatch coordination. I ensured that dispatch received all pertinent information to prioritize safety protocols and swiftly dispatch the necessary personnel to minimize customer minutes lost (CML). By facilitating rapid response and repair, I contributed to minimizing disruptions and enhancing customer satisfaction.I diligently worked to ensure that customer issues and concerns were addressed in a timely manner, coordinating with dispatch and other relevant departments to expedite resolution.Throughout my role, I maintained detailed and accurate records of customer interactions using company databases and the Trouble Call System (TCS), ensuring that all relevant information was documented for future reference and analysis.Collaborating with dispatch and other team members, I contributed to the efficient and effective operation of the customer service process, ultimately working towards the goal of providing exceptional service and ensuring customer satisfaction.

I was responsible for overseeing the day-to-day operations of the retail lighting store, ensuring a high level of customer service and satisfaction. I provided expert advice on a wide range of lighting products, from energy-efficient solutions to design aesthetics. Additionally, I took charge of all electrical work within the store, ensuring strict compliance with safety regulations and industry standards. This included installing, maintaining, and troubleshooting lighting systems and electrical wiring on-site.I worked closely with suppliers and manufacturers to source and display new product lines, while also supervising and training staff to foster a collaborative, high-performing team. By utilising effective visual merchandising strategies, I created attractive product displays that enhanced the overall shopping experience and boosted sales.Alongside managing customer inquiries and resolving any issues to maintain loyalty, I consistently achieved and surpassed sales targets through a combination of strategic planning and in-depth product knowledge.Key Achievements:Implemented energy-saving lighting solutions for both commercial and residential clients, supporting sustainability initiatives.Recognised for exceptional customer service and awarded as a top regional performer.Successfully managed the store’s electrical installations and maintenance, enhancing safety and operational efficiency.

I was responsible for installing, servicing, maintaining, and repairing a wide range of doors, including industrial, commercial, and domestic doors such as automatic and security systems. I also supported the window installation department during busy periods, assisting with fitting projects to ensure deadlines were met. My role extended to the manufacturing of doors, where I maintained high standards throughout the production process to ensure quality.In addition to hands-on work, I conducted regular inspections, servicing, and preventive maintenance to keep door and window systems in optimal condition. I was responsible for diagnosing and resolving technical issues related to door mechanisms and electrical systems, delivering tailored solutions to both commercial and domestic clients. I also responded to service calls, providing timely and effective solutions to customer issues.Collaborating with team members, I ensured that installation, servicing, and manufacturing projects were completed on time and within budget, contributing to overall project success. My work helped build strong client relationships, leading to repeat business and positive feedback.Key Achievements:Successfully completed numerous door and window installation, servicing, manufacturing, and maintenance projects, improving security and functionality for clients across various sectors.Provided crucial support to the window installation department during peak times, ensuring smooth project delivery.Recognised for efficient troubleshooting and servicing skills, reducing downtime for clients and boosting project efficiency.Developed strong relationships with commercial and domestic clients, earning their trust and repeat business.

Stuncroft is known for its commitment to quality and service, and a leading supplier of tailoring to some of the UK’s most recognisable brands, along with supplying ready-to-wear uniforms from its UK warehouse.In my role , I was involved in improving processes and troubleshooting within the UK operations. I played a key part in coordinating the supply of raw materials and managing logistics, ensuring that deadlines were met for large shipments to UK clients. I also worked on streamlining labelling and fabric testing processes, ensuring all garments met the high standards required by major UK retail and corporate clients.Additionally, I supported the warehouse team during busy periods, assisting in the fulfilment of large orders and ensuring delivery commitments were met. I contributed to the implementation of computerised processes, improving data management and operational efficiency.

A motor factors business with both a retail front and a supply network for local garages and MOT stations, starting as a storeman before progressing to the role of manager. My responsibilities included managing the daily operations, overseeing inventory, and ensuring high levels of customer service for both retail customers and local businesses. Grew supplier relationships, negotiating better pricing and ensuring reliable stock availability for retail and business clients.In addition to managing the store and supply chain, I was actively involved in fitting car audio and security systems, as well as troubleshooting automotive wiring issues. My hands-on expertise allowed me to provide technical support to customers and local garages, ensuring that both parts and service needs were met efficiently.Key Responsibilities:Managed daily operations for a retail motor factors business, while also supplying local garages and MOT stations with automotive parts and accessories.Fitted car audio and security systems, along with troubleshooting automotive wiring issues for customers and local garages.Supervised staff, ensuring high levels of customer service for both retail and business clients.Coordinated logistics to maintain a steady flow of stock for both the retail front and local garages.Provided technical advice and troubleshooting support for automotive electrical issues.