Jyothishankar M Email & Phone Number

Bangalore Urban, Karnataka, India

• Provided exceptional support to sellers by addressing product listing inquiries, compliance-related concerns, and resolving issues regarding adherence and product eligibility.• Reviewed and assessed seller product listings to ensure compliance with Amazon's global product guidelines, intellectual property policies, and safety standards.• Analysed seller performance data to identify infringement issues such as intellectual Property violation, improper usage, or violations of brand registered in Amazon Registry.• Collaborated closely with internal teams (Rule Writing, Legal, SPS team) to resolve complex seller issues and ensure alignment with Amazon’s policies.• Escalated non-compliant brand or seller accounts to relevant teams for further investigation and corrective action.• Educated sellers on proper documentation and certifications needed for products to meet regulatory and compliance requirements.• Monitored product-related disputes, ensuring that listing comply with Amazon’s policies and external regulations in multiple regions.• Conducted routine audits of seller listings, ensuring ongoing compliance with updated Amazon policies and regulatory changes.• Successfully reduced the number of incorrect product listing escalations through proactive seller education and problem-solving.

Bengaluru, Karnataka, India

• Testing & Quality Assurance: Conducted thorough testing of catalog data, including product listings, pricing, and inventory information, to ensure accuracy and functionality across multiple platforms.• Issue Identification & Resolution: Identified and documented catalog errors, discrepancies, and usability issues, working closely with IT and product teams to implement corrective actions and prevent future occurrences.• Data Integrity: Developed and executed test plans and scenarios to validate data integrity and consistency, reducing catalog errors and improving overall data quality.• User Experience Testing: Performed user experience testing to evaluate the effectiveness of product listings and search functionalities, providing recommendations for enhancements based on findings.• Cross-functional Collaboration: Coordinated with content creators, marketing teams, and developers to ensure catalog changes align with business objectives and meet quality standards.• Reporting & Documentation: Generated detailed reports on testing results, including identified issues, resolution status, and recommendations for improvement.

Bangalore Urban, Karnataka, India

• Conduct comprehensive testing of digital media and entertainment products, including video content, software applications, and hardware components.• Collaborate with cross-functional teams to analyze test results and provide actionable feedback for product enhancements.• Prepare and present detailed quality reports to management, highlighting key issues and areas for improvement.• Work closely with clients to understand their quality expectations and incorporate their feedback into the testing process.