Jyothishankar M Email & Phone Number

Bangalore Urban, Karnataka, India

• Provided exceptional support to sellers by addressing product listing inquiries, compliance-related concerns, and resolving issues regarding adherence and product eligibility.
• Reviewed and assessed seller product listings to ensure compliance with Amazon's global product guidelines, intellectual property policies, and safety standards.
• Analysed seller performance data to identify infringement issues such as intellectual Property violation, improper usage, or violations of brand registered in Amazon Registry.
• Collaborated closely with internal teams (Rule Writing, Legal, SPS team) to resolve complex seller issues and ensure alignment with Amazon’s policies.
• Escalated non-compliant brand or seller accounts to relevant teams for further investigation and corrective action.
• Educated sellers on proper documentation and certifications needed for products to meet regulatory and compliance requirements.

Bengaluru, Karnataka, India

• Testing & Quality Assurance: Conducted thorough testing of catalog data, including product listings, pricing, and inventory information, to ensure accuracy and functionality across multiple platforms.
• Issue Identification & Resolution: Identified and documented catalog errors, discrepancies, and usability issues, working closely with IT and product teams to implement corrective actions and prevent future occurrences.
• Data Integrity: Developed and executed test plans and scenarios to validate data integrity and consistency, reducing catalog errors and improving overall data quality.
• User Experience Testing: Performed user experience testing to evaluate the effectiveness of product listings and search functionalities, providing recommendations for enhancements based on findings.
• Cross-functional Collaboration: Coordinated with content creators, marketing teams, and developers to ensure catalog changes align with business objectives and meet quality standards.
• Reporting & Documentation: Generated detailed reports on testing results, including identified issues, resolution status, and recommendations for improvement.

Bangalore Urban, Karnataka, India

• Conduct comprehensive testing of digital media and entertainment products, including video content, software applications, and hardware components.
• Collaborate with cross-functional teams to analyze test results and provide actionable feedback for product enhancements.
• Prepare and present detailed quality reports to management, highlighting key issues and areas for improvement.
• Work closely with clients to understand their quality expectations and incorporate their feedback into the testing process.