Technical/Operations Analyst with senior-level experience. Over 15 years of experience working within Human Resources (HR Reporting), and Information Technology (Site Support) functions. Great interpersonal, organizational, and creative problem solving/analysis skills; fast learner, effective communicator, adaptable, works well independently and effectively within a team. CompTIA A+ certified, adept at utilizing business tools and technology to increase productivity. Areas of expertise include:• User Acceptance Testing (UAT)• Requirements Gathering• Troubleshooting (problem solving/analysis)• IT Asset Management (record-keeping/data entry, inventory assessment)• Interface/File Encryption and Transfer• Documentation (How-To/User Guides/FAQs)• Data Analysis, Management and Reporting• Ability to work with large data sets; data reconciliation• HR Ops Reporting & Interface support• Data Privacy (protect PII, DLP compliance)• Cloud Computing: Google Workspace (formerly G Suite) - [user]: Gmail, Calendar, Drive, Meet, Hangouts, Forms, Docs, Sheets & Slides• Hardware/software testing, analysis, and deployment; regression testing• MS Office 2010 & 2016: Access, Excel–Charts, Pivot tables, Functions (IF, VLOOKUP, COUNT, SUMIF & more), Word, and Outlook• Microsoft Active Directory (Maintain Users, Groups, and Computer objects; Domain join and password resets)• System Imaging: OS configuration, software/hardware installation, default user profile configuration, and data migration• IT Support - Level 1&2 (Client-facing/remote)----------------------------------------BUSINESS TOOLS & APPLICATIONS: ----------------------------------------- Adobe: Photoshop, Acrobat (Standard), Acrobat Reader, Adobe Premiere Elements- Nitro PDF- novaPDF- Robocopy- Laplink PC Mover- WS_FTP Ipswich Professional- Windows 8, Windows 7- Microsoft Active Directory: Maintain Users|Groups|Computer objects; Domain join and password resets- Microsoft Office 2010 & 2016: Access, Excel, Word, and Outlook- SAP 7.40: SAP Gui, ERP and Finance modules, CRM Interaction Center- System Center Configuration Manager (SCCM Client use)- Lotus: Connections, Notes 8, SameTime, SmartCloud & eTeamroom- WinZip and WinZip Self-Extractor- Windows PowerShell (basic level)• Cloud-Computing:- Google Workspace (formerly G Suite) - [user]- SuccessFactors (Learning Management System [LMS], and LMS Admin tool)• Social Media: Twitter, WordPress, YouTube, LinkedIn• Web Browser: Google Chrome, Microsoft Edge/Chromium