Jordan Smith Email & Phone Number

Florida, United States

Boca Raton, Florida, United States

• Established project practices for a Microsoft Partner (Dynamics GP and Business Central)
• Encouraged best practices with servant leadership, documentation, and effective communication.
• Coordinated customer support and managed ticketing systems.
• Coordinated projects with customers, technical consultants, and third-parties.
• Facilitated team meetings for support updates, resource allocation, and troubleshooting.
• Developed project plans for ERP implementations using research, benchmarking, and best practices.

Fort Lauderdale, Florida, United States

• Created tracking tools using pivot tables, charts, and conditional formatting for program activities.
• Completed financial reports in Excel, managed receipts, and coordinated purchase orders.
• Conducted data analysis on support services and proposed solutions for improvements.
• Conducted program surveys and sent announcements to stakeholders using MailChimp.
• Identified areas to improve operational efficiency and made recommendations to the program Director.
• Coordinated background screenings, managed documentation, and tracked progress with Trello.

Fort Lauderdale, Florida, United States

• Trained applicants and conducted interviews with full assessments for motivation, eligibility, and compliance.
• Translated program requirements into licensing activities and created plans with task dependencies.
• Created templates in Excel to monitor the licensing progress against the plan for tracking purposes.
• Optimized licensing timeframes, gained monetary incentives, and managed common risks.
• Coordinated client support, managed caseloads, and renewed licenses for program participants.

• Planned, coordinated, and monitored client services with third party support.
• Managed client caseloads, stakeholder communication, and program documentation.
• Conducted audits on client files with internal teams.

Broward County, Florida, United States

• Worked with a project team and sponsors to establish a bilingual church in South Florida.
• Conducted research, completed training, and raised funds for the project.
• Relocated to South Florida from Tennessee to execute the project plan.
• Learned to speak Spanish fluently and gained cultural awareness.

Coral Springs