Jordan Smith Email & Phone Number

Florida, United States

Florida, United States

Boca Raton, Florida, United States

• Established project practices for a Microsoft Partner (Dynamics GP and Business Central)• Encouraged best practices with servant leadership, documentation, and effective communication. • Coordinated customer support and managed ticketing systems.• Coordinated projects with customers, technical consultants, and third-parties. • Facilitated team meetings for support updates, resource allocation, and troubleshooting.• Developed project plans for ERP implementations using research, benchmarking, and best practices.• Created WBS and dashboards for project tracking.

Fort Lauderdale, Florida, United States

• Created tracking tools using pivot tables, charts, and conditional formatting for program activities. • Completed financial reports in Excel, managed receipts, and coordinated purchase orders.• Conducted data analysis on support services and proposed solutions for improvements. • Conducted program surveys and sent announcements to stakeholders using MailChimp. • Identified areas to improve operational efficiency and made recommendations to the program Director. • Coordinated background screenings, managed documentation, and tracked progress with Trello.

Fort Lauderdale, Florida, United States

• Trained applicants and conducted interviews with full assessments for motivation, eligibility, and compliance. • Translated program requirements into licensing activities and created plans with task dependencies. • Created templates in Excel to monitor the licensing progress against the plan for tracking purposes. • Optimized licensing timeframes, gained monetary incentives, and managed common risks. • Coordinated client support, managed caseloads, and renewed licenses for program participants.

• Planned, coordinated, and monitored client services with third party support. • Managed client caseloads, stakeholder communication, and program documentation.• Conducted audits on client files with internal teams.

Broward County, Florida, United States

• Worked with a project team and sponsors to establish a bilingual church in South Florida. • Conducted research, completed training, and raised funds for the project. • Relocated to South Florida from Tennessee to execute the project plan. • Learned to speak Spanish fluently and gained cultural awareness.

Coral Springs