Julia Smolyakova Email & Phone Number

Espoo, Fi

Helsinki, Southern Finland, Finland

- Analysis of customer's Order to Cash business processes and configuration them in the Product Catalog. Reviewing and negotiating customers' requirements during delivery projects; providing business process improvement recommendations. Part of record time delivery project. -Pre-sales support: preparing and conducting product demos and providing technical expertise; -Taking an active role in product design & development of mobile app (eCommerce sales channel for telecom operator’s end… Show more - Analysis of customer's Order to Cash business processes and configuration them in the Product Catalog. Reviewing and negotiating customers' requirements during delivery projects; providing business process improvement recommendations. Part of record time delivery project. -Pre-sales support: preparing and conducting product demos and providing technical expertise; -Taking an active role in product design & development of mobile app (eCommerce sales channel for telecom operator’s end customers): participating in workshops, specifying requirements, and reviewing prototypes;-Experienced Agile project management (SCRUM) team member with an understanding of software development process via requirement processing, UX/UI design, and handover to development with JIRA, Confluence, etc. Show less

Helsinki

- Working on several BSS (business support system) digital transformation projects of telecom operators, including one international operator with more than 200 million subscribers;- Leading collaboration with customers: Presenting company’s applications; Analysis and optimization of customer’s existing Order to Cash and customer service business processes; Collecting customer business requirements and negotiating on scope and delivery timelines;- Leading Case management product… Show more - Working on several BSS (business support system) digital transformation projects of telecom operators, including one international operator with more than 200 million subscribers;- Leading collaboration with customers: Presenting company’s applications; Analysis and optimization of customer’s existing Order to Cash and customer service business processes; Collecting customer business requirements and negotiating on scope and delivery timelines;- Leading Case management product delivery team: delivery planning, and management of all team activities. Communicating and coordinating product development activities with Product and IT teams;- Preparing project documentation: Business requirement specifications and Business process diagrams;- Working with IT, Product Managers, and UX/UI designers. Show less

Helsinki Area, Finland

- Developed an online wedding planner website;- Responsible for market research, landing page design, content creation & marketing, negotiation of collaboration with partners, user experience studies, customer support;- Increased the amount of unique visitors till 2000 visitors/day by using content marketing.

Helsinki, Finland

- Managed data import from customers' systems, resolved issues related to data handling and reporting and provided customer support;- Streamlined business processes related to data management and contributed product development ideas.

Finland

- Completed market research and found potential opportunities for business internationalization; -Translation and localization of the service; -Organized and took part in meetings with potential customers.

Finland

- Conducted market research to analyze the applicability and growth potential of live video monitoring service in the international market;- Planned and executed the internationalization process for the service. This involved gathering and analyzing customer insights, developing an internationalization strategy, creating marketing materials, organizing BETA sales, and implementing customer support processes; - Supervised a student business project on video monitoring service… Show more - Conducted market research to analyze the applicability and growth potential of live video monitoring service in the international market;- Planned and executed the internationalization process for the service. This involved gathering and analyzing customer insights, developing an internationalization strategy, creating marketing materials, organizing BETA sales, and implementing customer support processes; - Supervised a student business project on video monitoring service. Elisa Corporation is a leading Nordic telecommunications and ICT service provider and a publicly listed Eurotop-500 company, with operations in the Nordic countries and Baltics. The company serves approximately 2.2 million consumers regionally and around 150,000 enterprises and entrepreneurs internationally, offering a wide range of subscriptions with services. Show less

Helsinki, Finland

- Developed company’s research collaboration with domestic and international companies and scientific organizations; - Significantly improved Elisa’s research collaboration by creating an extensive network of world-class scientists.

Master Of Business Administration - Mba, Service Design

Expanding my knowledge in the fields of design thinking, UX and service design

Msc Degree, International Business

Master's Thesis: Commercialization through internationalization: case of Russian innovative companies. Grade: 5 (with Distinction)..

Education record

Exchange semester (September-December 2010) as part of a Master's Degree program HHL-Leipzig Graduate School of Management is.

Bachelor'S Degree, World Economy And International Management, Gpa 4,5.

Activities and Societies: Participation in University Economic Conferences; Active member of International Office of University.

Education record

Exchange semester (January-May 2007) as part of a Bachelor's Degree program

Master'S Degree, International Business