James Scott-Northway Email & Phone Number

Bournemouth, England, GB

City Of London, England, United Kingdom

Building and Architecting Microsoft 365 solutions using cloud first technology and SaaS platforms/applications.Primarily focussing on Security integration/policy, Intune device management, Sharepoint planning and deployment and reporting/scripting.Another focus in this role is how we can safely utilise AI platforms such as ChatGPT or Copilot in the highly.

City Of London, England, United Kingdom

Progressing from a Support role into a projects position, focussing on building and improving A1's Software as a Service offering. I specialise in Intune and Entra to create secure environments that have a great end user experience whilst keeping endpoints and users secure.My role consists of Product Managing a series of Automation tools, client.

City Of London, England, United Kingdom

This role consists of high quality, white glove 2nd/3rd line IT for hedge fund and financial services clients and their Microsoft Azure public cloud environments, working on project works, assisting with client onboarding and implementing new and existing technologies to enhance the End User Experience. Due to this I've gained valuable knowledge in Mail.

Bournemouth, England, United Kingdom

Moving to a 2nd/3rd Line role at Arts University Bournemouth where I was the SME for Microsoft Intune and implement and maintain the MDM solution across the University. I also worked to maintain the JAMF Pro MDM solution. This role also consisted of working with External parties, purchasing new kit/hardware replacement, specialised software deployment, AD.

Bournemouth, United Kingdom

Working in a 1st/2nd line support role, providing IT support to both staff and students in person and remotely. Supporting Windows 10, MacOS, Active Directory, Office 365, SharePoint/OneDrive, JAMF Pro, Group Policy, Uniflow, Hardware Support/Repair, Printer Support/Repair as well as Knowledge Base Article writing and Asset Auditing within the Fresh.

Poole, Poole, United Kingdom

In this role, I began to complete the Level 4 Network Engineer apprenticeship with QA and Alongside this I worked within the 1st Line Helpdesk. This included creating tickets, adhering to SLA's, following Runbooks and escalation matrix’s as well as assisting customers with any questions and communicating with Engineers. I also completed several shadowing.

Bournemouth, United Kingdom

In this apprenticeship, I have been exposed to a wide range of applications used in User management for the University, Including Active Directory and Office 365 in a ServiceDesk environment where I assist both Students and Staff for any first line IT issues that they have.

Bournemouth, United Kingdom

In this role, I worked with multiple teams across three sites on the reception desks to welcome members into the centre, give membership advice, book classes and answer any questions. The role also consisted of entering memberships into the system and doing office administration for swimming lessons and extra activities.

Bournemouth, United Kingdom

In this role, I was a Lifeguard for the BHLive Active Corfe Mullen Centre, This included regular training and teamwork. Working with the team we would rotate between watching the pool, assisting with activities across the centre as well as cleaning and working with Customer Service to give Tours/Advice to members and perspective clients.

Bournemouth, United Kingdom

This was a summer job where I completed the National Pool Lifesaving Qualification (NPLQ) and joined the Rockley Park lifeguard team, working to keep all pool users safe and keep the pool area clean whilst ensuring that holidaymakers had the best experience possible.