I currently lead a global team of 50+ Customer Success Engineers as part of Qlik's global Customer Success Organization. I have a P\proven track record of being a successful and collaborative people leader within a rapidly growing team at Qlik, with experience in leading and working within a global team and company.* Increased CSE account coverage by 33% over past 12 months and over 200% over the past 24 months* Developed the team through the rapid hiring and onboarding of 30+ new CSEs across 11 countries * Led global initiative to improve online engagement for developer-centric customers.

The Global Architecture Team focuses on delivering solutions for Qlik's customers in the Americas, EMEA, and APAC regions. The team touches nearly 400 Qlik accounts annually, directly contributing to customer success by establishing client environments for Qlik software, enabling clients to quickly become proficient users and administrators of Qlik, and ensuring that customer environments perform optimally and scale to support future demand. Moreover, they routinely leverage their expert knowledge acquired from working with real-world Qlik environments to help improve Qlik products.

Responsible for the delivery of technical solutions for integrations between the QlikView Business Discovery platform and customers' enterprise systems. Lead technical architecture/design sessions, document technical architecture design requirements and lead performance testing, using JMeter, of server hardware and QlikView dashboard applications. Solve client technical issues and coach client technical staff on their QlikView delivery projects. Manage technical scope and provide hands-on expert level assistance to clients and colleagues for technical issues and knowledge transfer.

Provided strategic consulting services through QlikTech's Expert Services division, including architecture design, application design, troubleshooting, configuration, training and documentation/implementation of best practices and standards.Provided leadership on data analysis and data modeling sessions and application design sessions. Provided prompt and complete resolution to issues.Lead technical architecture/design sessions and writing technical architecture/design documents.Solved client technical issues and/or coach client technical staff on their projects. Manage technical scope and client expectation.Provide hands-on expert level assistance to clients and colleagues for technical issues and knowledge transfer.Ensured client success by acting as a client advocate and through training and mentoring activities.

Implemented QlikView to deliver key dashboards and data views that integrate disparate organizationaldata sources.• Completed the installation and configuration of QlikView 8.5 in a 64-bit environment• Collaboratively developed and documented processes and standards for QlikView application design anddevelopment and QlikView Server maintenance. Established code management processes through the use ofMicrosoft Teams Foundation Server.• Developed a QlikView Server dashboard to monitor server performance, job performance, application usageand application security.• Provided first level support for 15 production QlikView applications and over 200 QlikView users. Including, plug-ininstallation and configuration and guidance on how to maximize use QlikView applications.• Lead the design and development of QlikView application projects.Designed and developed a monthly CIO dashboard and a CIO executive summary report. • Collaborated with Target Technology Services executives to identify measurement and reporting needs.• Worked with disparate data providers to identify, define and establish data feeds for each of the metrics beingreported on the dashboard and executive summary. Designed and implemented a metric identification processto operationally define each metric.• Functioned as a liaison between senior Target Technology Services management and the teams that own thedata that is required for CIO reporting and analysis

Supported Target Technology Service's productivity reporting process through a function point process that included conducting function point counts, coordinating the scheduling of third-party function point counters and summary reporting to TTS' senior leadership. Provided work direction to function point counters and delivered scheduled and ad hoc productivity and project performance analysis for Target Technology Services managers. Led the initiative that ultimately led to the decision to retire the function point counting process for Target Technology Services.

Supported Y2K remediation efforts for a large energy utility. Activities included support and development of an inventory tracking system, Y2K compliance reporting, and report development. Participated in a successful CMM Level 3 implementation for a computer hardware manufacturer, acting as a Software Quality Assurance analyst. In this role I conducted audits and reviews to ensure that quality standards and practices met level three requirements of the Software Engineering Institute's Capability Maturity Model. I collaborated with senior management to identify and define service level agreement (SLA) metrics and developed monthly SLA reporting that was delivered to Keane and client management. In support of the above, I implemented the QSM's SLIM-Control and SLIM-Estimate to assist in estimation and productivity reporting on software development projects.