As the Senior Director of Global Customer Success Engineering at Qlik, I lead a global team of over 50 customer success engineers who work closely with our customers to ensure they achieve the most value from our data analytics and business intelligence solutions. I have over 13 years of experience at Qlik, and over 25 years of professional experience in customer success and consulting.My core competencies include people leadership, process development and improvement, and services offering development. I am responsible for setting the vision, developing the playbook, hiring, team development, and revenue retention for the Global CSE practice. I cross-functionally collaborate with various stakeholders to ensure delivery alignment and operational excellence. I am data driven, continuously seeking out better ways of quantitatively and qualitatively understanding our business and proactively addressing delivery challenges. I have a proven track record of increasing CSE account coverage, developing the team through rapid hiring and onboarding, and leading global initiatives to improve online engagement for developer-centric customers. I have expertise in Qlik Data Analytics, project management and process improvement, which I leverage to help improve Qlik products and customer satisfaction. My mission is to drive technical outcomes that lead directly to customer value through thoughtful engagement from our global customer success engineering team.
Listed skills include Data Modeling, Dashboard, Enterprise Software, Qlikview, and 46 others.