Provide program management expertise in managing Service Level Agreements (SLAs) and other aspects of Randstad and client contractual agreementsCommunicate effectively with peers, leaders, and subordinates, as well as C-Level executivesCoordinate client communications including incident management, escalations, and daily, weekly, monthly reportingMaintain proactive customer communication to foster a high touch relationship. Develop and maintain project plans and action item lists and conduct regular customer status meetings to keep operations, projects, and initiatives on track with dates and ownersSchedule and lead effective team meetings which include account, field and or corporate resourcesSuccessfully interact with other organizations within Randstad and external partners to deliver seamless implementations and services to the clientServe as an escalation point 24/7 for production impacting incidentsProduce and/or contribute to incident report creation and distributionCoordinate change management activities by liaising with clients, global change management, and the field service offices Facilitate resolution of issues pertaining to billing, AR, credit requests, billing disputes, creditsParticipate in order processing for customer moves, adds, changes, and deletesProvide regular CDM audits to ensure accurate delivery of services, contracts, and proceduresPrepare, schedule, and facilitate regular client service reviews according to established best practices. These reviews highlight existing client services, opportunities for new business, status of account plans and service level reporting

Provide labor market research and analysis for 18 manufacturing locations across the countryProject management of new site implementations ensuring that all compliance matters are accurate Develop and present optimization strategies, cost/benefit analysis, as well as return on investment plansCreate performance management models including implementation of 30/60/90 day reviews, incremental salary growth based on performance for temporary staff increasing retention and overall job satisfactionSubject matter expert in the creation of job advertisements using trending data for locations and job titlesDesign and sell workforce solutions for prospective and potential new and existing clienteleExpert level knowledge of manufacturing, logistics, and warehousing procedures and best practicesProvide full cycle HR support to full client portfolio including training of new employees, retraining of current incumbents, and provide advice based on knowledge of process Build, supply, and present monthly, quarterly, and annual KPI reports for clients highlighting success and areas of improvementDevelop and distribute on-demand reporting for client satisfaction

Provide full cycle recruiting and employee engagement activities for Tier 1 global automotive supplierAudit, submit, and verify weekly payroll hours and address any discrepanciesPrepare weekly, monthly, quarterly, and annual KPI reports using accounting theories and expert Excel skillsLead candidate sourcing efforts including job fairs, social media events, one-on-one off site meetings, and college boardsAdminister pre-employment testing ensuring candidate exceeds minimum expectationAddress any unemployment claims and attend any hearings related to suchManage initial training, hourly review process, and performance management up to and including terminationsProficient in ATS software as well as both Microsoft Office Suite and Google productsReview and implement any and all changes to HR laws and regulations

Managed a team of 35 individuals including the annual review of performance, weekly payroll responsibilities, and coaching and developmentMentor and train five team leaders in lean manufacturing techniques and 5SWork directly with purchasing department to ensure on time delivery of raw goods ensuring inventory levels remain at a manageable levelConsistently work up a level to support management roles Partner with in house safety committee to develop “Safety Ambassadors” to increase awareness of safety concerns within production Create and amend work instructions regarding processes on the production floor. Manage fleet of 14 industrial trucks and one 26’ box truck including DOT training and OSHA standards. Train incoming individuals on HR policies as needed during orientationSupport the overall production of 4 billion rivets annuallyMaintain and coach department leaders on proper use of SQDCP boards and other key performance indicators to improve communication and support growth

Provide full cycle recruiting and employee engagement activities for Tier 2 global automotive supplierCollaborate with client to develop retention programs to reduce contract employee turnover by 50%Audit, submit, and verify weekly payroll hours and address any discrepanciesPrepare weekly, monthly, quarterly, and annual KPI reports using accounting theories and expert Excel skillsLead candidate sourcing efforts including job fairs, social media events, one-on-one off site meetings, and college boardsAdminister pre-employment testing ensuring candidate exceeds minimum expectationAddress any unemployment claims and attend any hearings related to suchManage initial training, hourly review process, and performance management up to and including terminationsProficient in ATS software as well as both Microsoft Office Suite and Google productsReview and implement any and all changes to HR laws and regulations

Directly manage a staff of over 70 team members. Implement lean manufacturing techniques and processes to eliminate wasteful production. Train and develop an Assistant Operations manager. Developed and implemented personality testing to support the human resources client with efforts based in quality recruiting and retention. Increased department productivity by 40% through active engagement and leadership.

As a Service Specialist, I was tasked with creating, filing, and executing various legal documents in regards to family court. I was also involved in the interviewing of individuals from various diverse backgrounds, families and referral sources to evaluate risks and assess needs of families. Development of service plans with client and family team input, to overcome barriers and improve functioning.Provided support and guidance to achieve the goals of struggling families. Complete service plan reports that include individual’s needs and identify services to address needs. Strong emphasis on time and project management as well as interpersonal skills. Developed positive working relationships with client base.

Establish and execute training schedules; providing prompt, accurate progress reports to senior management on progress of candidates. Followed State and Federal guidelines for the training of new department members interested in obtaining Commercial Drivers license certification. Effectively communicate the needs of the company with high level management as well as other departments within the company. Prepare international shipments ensuring proper customs paperwork is complete and accurate. Create and update procedural work instructions used for training. Monitored and maintained specific inventory levels for high use parts. Schedule incoming transportation for freight shipments in accordance with state and federal regulations.

Follow customer blueprint specifications to set-up cold forming machines to create high-end critical automotive fasteners. Create, organize, and maintain machine set-up manual. Communicate with management and engineering departments ensuring the loss of production is kept to a minimum. Maintain daily housekeeping responsibilities as well as perform weekly and monthly preventative maintenance. Additional responsibilities included being a member of the Health and Safety Committee; tasked with the investigation and analysis of workplace dangers and injuries. Was also involved in UAW contract negotiations with management, TQM projects and Lean project design.

Developed regular and seasonal hiring solutions to ensure the staff levels were met while also focusing on the profitability of the store. Reduced the number of overtime hours by 90% while still maintaining a level of customer satisfaction and freight flow. Led regular and seasonal employees, providing direction on daily and weekly tasks, outlined weekly scheduling needs, and acted as a liaison to resolve interdepartmental conflicts. Exceeded monthly sales goals by driving top selling merchandise, encouraging sales staff to improve add-on sales and reducing the amount of controllable shrink. Generated a more customer support driven attitude by designing, implementing, and enforcing new company-wide policies. Supported customer base by thoroughly researching and resolving customer concerns. Created merchandising displays involving overstock that are still in use by the industry.