John Soricelli Email and Phone Number

• Drive product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder and end user needs• Led product teams across Store Merchandising, Store Inventory and Order fulfillment Experiences• Designed, planned and implemented a multi-year strategy to transform Merchandising organization from a paper based static service model to a digital platform driven by demand. • Implemented products that allowed the organization to more efficiently utilize labor to drive quality and consistency. • Led Development and Product teams through Agile and Product focused transformationo Moving from requirements to problem focused, metric driven development• Work with partners to define strategies for implementing technology based solutionso Implemented a tablet solution designed to keep store leaders in aisle and focused on exceptions• Identify goals, metrics and appropriate analytics to measure the performance of products and features• Work across the enterprise to ensure alignment among product teams• Develop Product Managers through weekly learning sessions• Conduct budget planning and manage budget for Experience

Responsible for the design, implementation and lifecycle management of technology architectures and application architectures that support application systems within an IT portfolio. Identify and implement technology and application solution designs and delivering sustainable, cost-effective business applications based on industry and business research. Implement and overseeLed design, development, and deployment of technical and application solutions to meet business requirements across an IT portfolio that are cost effective and sustainable. Deliver conceptual, logical, and physical solution specifications. Provide input into annual budget planning for technology migrations and project cost estimation. Research, identify, test, certify, and select technology products required for solution delivery. Establish and implement technology migration strategies and provide technical oversight across an IT portfolio. Drive implementation and use of technology governance processes.

Responsible for all operations activities, including creating and maintaining client relationships, managing the client services team, providing support to the sales and technology teams, and continuing to provide input on the use and functionality of the Natural Insight platform.

Natural Insight, a leading on-demand solution provider for workforce management, is recognized for its technology platform that drives high efficiencies in scheduling, monitoring, collecting data and reporting on distributed workforce activity.

• Member of Executive Team, providing company direction and strategy• Develop and implement strategies designed to service customers’ products more efficiently• Work with New Business Development to create service models to fit potential customer needs• Developed improvements to workflow process and manage day to day operations of business• Provide key interaction between account teams and field group• Assisted in creation of annual budget and monthly field labor budget• Responsible for adapting field to a more variable cost structure• Developed and manage processes that measure all field level accountabilities• Created Shared Resources team to support business units with data analysis and project management

Worked closely with customer teams and sales department to develop service programs for field force. Involved in quoting new business, determining service objectives and parameters. Organized compliance reports as well as customer reports to determine success of customer programs.

• Interviewed, Hired, and Trained employees within district• Coaching a mentoring team to improve quality of service• Increased sales for customers and billing for REPS